Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 347 total complaints in the last 3 years.
- 54 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled my account several times only to have them come again and bill me. At least 4 times this happened. The last time was February 2024 when I was informed my account was finally cancelled. Fast forward to June 2024 and a tech is at my house. I have told this company many, many times to stay off my property. Next time will be having the police arrest them for trespassing.
Business Response
Date: 06/11/2024
Thank you for notifying us of this complaint. Our records show that ************************' account was closed in March of this year. No treatments have been scheduled or performed since that time. I believe the technician ************************ saw was possibly at the wrong address by mistake, from another company, or a sales representative. If the technician was from our company, we apologize for any inconvenience and would like to assure ************************ that his account is closed and he should not expect any further contact. If he has any other questions, our office is happy to speak with him.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:05/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox Pest Control started treatments for moles and voles 11/2/23. They only set out bait traps on the surface. Activity and burrowing has increased and has never gotten any better. It has only gotten worse. I was told that their service was guaranteed for 1 full year on the phone. After the initial treatments, if anything wasnt resolved they would come back to the property. They are now refusing to do so or refund my money Ive paid. Do NOT use Fox!!! I will be more than happy to send photos to BBB via email if requested. Their site wouldnt load my home foundation pictures.Business Response
Date: 06/07/2024
Thank you for notifying us of this complaint. We regret that Ms. ***** was unsatisfied with her service and apologize for the misunderstanding about the warranty period. As described on the Service Agreement, the warranty period for mole and vole services is 90 days. This service consists of an initial inspection and treatment and up to two follow up treatments as needed. Because the customer continued to see pest activity, we performed an additional four treatments, which is above and beyond the Agreement. If Ms. ***** would like additional treatments, a new Service Agreement will need to be signed. We would be happy to send our Service Manager to the customer's home to personally evaluate the situation.
I have attached copies of the customer's Service Agreement and all Service Reports. If Ms. ***** has any questions, we encourage her to please call our office.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 06/08/2024
Complaint: ********
I am rejecting this response because: their treatments did nothing. Our issues only worsened. They also stated they covered 1 full yr over the phone. They should not be legally allowed to offer mole/voles service to customers. The manager even told me their treatments are to "lessen activity" which never occurred either. Im so disgusted. Ive paid $700 to $800 with zero results. Do not use this company!
Sincerely,
****** *****Initial Complaint
Date:05/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
People coming to my door over and over. 2 times a day (830pm). This needs to stop! When I call the office,it's after hours! It's after hours for me as well. Stop coming! It's borderline harassment at this point. If I need pest control, I will call you.Business Response
Date: 06/04/2024
Thank you for notifying us of this issue. We apologize for any inconvenience our sales representatives caused. I have reached out to our Branch Manager and requested ****************-St.*****'s address be flagged in our system to ensure representatives do not return there. If there is any other assistance we can provide, we encourage her to please reach out.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************************Initial Complaint
Date:05/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hope this message finds you well.I am writing to formally request the cancellation of my pest control service with immediate effect and to ensure that I am not charged for future services. Over the past two months, I have been extremely dissatisfied with the service provided, and I would like to outline the reasons for my request:Ineffective Pest Control: Despite your treatments, I have not noticed any significant reduction in the pest issues at my home. I continue to see spiders and ********* ants indoors and have experienced mosquito problems in my yard. The products used by your team have proven to be less effective than those I have personally purchased from Amazon.Misleading Information from ***************** Prior to subscribing, I specifically asked whether the service would cover the entire outdoor yard, and I was assured it would. However, the technician informed me that their responsibility only extends to a one-foot perimeter around the house. Additionally, I was told that outdoor treatments would include wasp control, but the technician only handles certain types of bees. This misinformation has been misleading and disappointing.Unmet Service Expectations: In our most recent service appointment, we requested that the team leader, whom we trust for his experience and expertise, handle the treatment. Unfortunately, this request was not honored, and a different technician was sent instead.Given these issues, I am extremely dissatisfied with the service provided over the last two months. I was assured by your customer service that I could cancel my service at any time if I was not satisfied, without incurring additional charges. Therefore, I request the immediate cancellation of my service and a confirmation that I will not be charged moving forward.Business Response
Date: 05/28/2024
Thank you for notifying us of this complaint. We regret that the customer was disappointed with their service experience. Our Branch Operations Manager contacted the customer to discuss these issues and closed the account as requested. No cancellation fee was charged, and no further treatments or billing will occur. If we can provide any other assistance, please reach out.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My home has been dealing with recurring fleas for the last 2 years. We have no pets, have had our attics checked multiple times, and still the bugs continue to come back. *** has been unable to help us resolve this issue. When we enlisted another company to put their eyes on our situation, they checked our attics first and it was completely obvious that our attics are completely infested with rats. Its so obvious I dont know how Fox Pest would miss this unless theyre are completely untrained and incompetent in what they offer in regards to rodents. Even the sticky traps they put out just in case are not what should be used to catch rats! Our home is now glowing with flea poison, our attics are full of rats, and we still have bugs! We have 2 little kids and this is just unacceptable for what they are advertising. Its been over 2 years with these issues and still ZERO resolve.Business Response
Date: 05/24/2024
Thank you for notifying us of this complaint. Our Branch Manager is now in direct communication with the customers to resolve this issue. We appreciate their willingness to work with us on a fair and positive resolution. We will continue to stay in touch with them.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Without scheduling an appointment, a service tech sent an email saying hed perform service on Wednesday, May 8, and no approximate time was given. I didnt see the email. There was no phone call or text. He arrived around 11 AM according to my ring doorbell camera. No one was home at the time. He may have sprayed around the outside of my home, but he did not spray inside. I received an email stating service had been completed. Thats when I saw the email saying hed be there on that day. I never received a phone call, text, or follow up email stating service could not be performed inside the home. I emailed them twice saying I wanted a refund and to cancel my account. I have yet to get a response. Id like to have my money back so I can afford to pay a reputable company to eliminate pests from my home.Business Response
Date: 05/23/2024
Thank you for informing us of this complaint. We apologize for ********************** unsatisfactory service, and we are eager to make this up to her. Our Branch Operations Manager, ****, has been attempting to reach the customer by phone to address these issues. We encourage ****************** to please call our office at *************, and ask to speak with ****. We are committed to providing her with a positive resolution.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 05/24/2024
Complaint: 21711782
I am rejecting this response because:While I have received multiple voice mails from this company, *** tried calling back twice, but no one picks up the phone. I left a message stating I want a refund and that I no longer want to do business with them.
Sincerely,
***************************Business Response
Date: 05/28/2024
Our Branch Operations Manager, ****, has now made contact with the customer and come to a resolution. Her account has been closed and $50 has been refunded to her card (this may take 3-5 business days for the bank to process). An additional $100 refund will be sent to the customer via check. No further treatments or billing will occur. We apologize for the customer's unsatisfactory experience and hope our actions will help resolve her concerns.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aggressive and repeated door to door solicitation at 9 pm.
Business ignored multiple requests to stop. Salespeople do not introduce themselves but ask many questions.Business Response
Date: 05/13/2024
Thank you for informing us of this complaint. We apologize for the inconvenience caused by our sales representatives, and we will share this feedback with the sales managers. If Mr. ******* provides us with his address, we can mark his home in our system to prevent our reps from returning.
Sincerely,
Michelle B*****
Customer Relations Manager
Initial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 05/13/2024
Thank you for informing us this customer submitted a complaint. We are eager to address her concerns and come to a positive resolution. It appears the complaint documents failed to attach, so we do not have any information about the complaint. We encourage the customer to please try reattaching the documents so that we can address any issues.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are not in a contractual agreement with Fox. We have yard them regularly but I'm an adhoc fashion for pest services. On March 28, they solicited service at our door which we refused. The exchange was amicable and left that we would call them for future services. The next day, March 29th, they returned while we were away and applied product to our lawn without our permission. They have now charged us for this unauthorized application. We have attempted to reconcile this via phone but they have refused to credit our account and have not returned subsequent calls.Business Response
Date: 04/17/2024
Thank you for informing us of this complaint. We apologize for erroneously treating the customer's home. After the customer declined service on 3/26, our scheduling system automatically rescheduled the service for the next available time on 3/28. Our office did not catch this, and the residence ended up on a route. We have now refunded the customer's payment of $94.30. It may take 3-5 business days for the customer's financial institution to post the funds to their account.
We would like to clarify that while the customer is not under contract, their account has an active subscription, so their home will automatically be scheduled for service every 3 months. If the customer would like to adjust this, we encourage them to please call our office.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:04/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/4/2024
I call and have company spray for spring tails / fleas on outside of house. Then I called after treatment to tell them that it didn't work and that 1st guy did sloppy job that I don't want him out here again or have him arrested for trespassing. Any way new guy comes out and tells me that I have indoor fleas and I called since I was covered under contract that they come and spray for indoor fleas. So I toke day off of work (a Thursday) and they sprayed and was good for period of weekend half and called to check in and at time was fine. Few days ago I see fleas on my dog and then on other days so I called frustrated and said that I couldn't take day off again and need this done dogs are suffering and was scheduled for 10 to 12 p today Saturday 4/6/24. Person spray fleas called and said they be here for 1030 and never showed up and got no call after I called office and they told me file was closed and no explanation given and I was on hold with plan's set in place to remove 4 dogs for 6 hrs and no one called and company has not done as promised and has tried to fix issue but at last second baled and left no reason.Business Response
Date: 04/09/2024
Thank you for informing us of this complaint. Our Service Manager spoke with Mr. ******** on 3/16 after he expressed dissatisfaction with his initial service. During that conversation, Mr. ******** was verbally abusing his original technician. Our Service Manager informed Mr. ******** that we don't tolerate that specific language and behavior. He apologized about his language, and we arranged a re-service on 3/20. We also refunded $100 of his initial payment due to his dissatisfaction. Mr. ********'s next service was scheduled for 4/6. When this technician called Mr. ******** to let him know that she was on her way to treat his home, Mr. ******** again began swearing and using threatening language, even indicating he would come to our office and assault our team members. Our technician contacted the Service Manager about this conversation, and he advised her not to go to Mr. ********'s home.
We regret that we are not able to finish resolving Mr. ********'s pest issue, but due to his abusive and threatening remarks, we will not be returning to his home. His April invoice has been waived, and the account has been closed indefinitely.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********
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