Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 346 total complaints in the last 3 years.
- 54 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over charging clients and not serving correctly. Also trying to bind a person to a non binding contract
Business Response
Date: 03/06/2024
Thank you for bringing this to our attention. We called the customer on 3/5 and again on 3/6, with a message left each time and an email was sent on 3/5. We would love to talk with the customer over the phone or via email to find a positive solution!
Thank you,
****************
Customer Relations Team
Initial Complaint
Date:02/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Fox Pest Control *** for imposing an unwarranted charge of $499.48 for services that were never rendered. It has come to my attention no services have been provided by the Fox Pest Control *** to me since May 2023, despite continuous collecting payment of $83.16 per month for ***** July, and August 2023.Upon discovering rodent intrusion in September 2023 after returning from vacation, I promptly reached out to Fox Pest Control. I was informed that services had allegedly been conducted in August 2023, a claim unsubstantiated by any evidence of contact or completed work. My request for immediate service as per our agreement was met with inaction, without any explanation provided.Dissatisfied with Fox Pest Control's failure to fulfill their contractual obligations, I sought the services of ****** Pest Control Company in October 2023, which satisfactorily addressed my pest control needs. Consequently, I initiated the termination of my contract with Fox Pest Control in November 2023 through both telephonic and written communication, including a certified mail on November 9, 2023, explicitly stating my reasons for cancellation. Regrettably, my attempts to communicate were met with silence.Currently traveling within the country, I was dismayed to receive a notification from A.R.M. **************** demanding payment of $499.48 on behalf of Fox Pest Control. This has not only caused undue stress but also threatens to tarnish my excellent credit rating.Given these circumstances, I demand immediate cessation of all collection efforts by A.R.M. **************** and the removal of any negative remarks related to this dispute from my credit records. I implore the Better Business Bureau to conduct a thorough investigation into Fox Pest Control's business practices and take necessary measures to prevent further instances of consumer deception.I trust that prompt action will be taken to resolve this matter satisfactorily.Business Response
Date: 02/29/2024
Thank you for notifying us of this complaint. We regret the frustration ******** experienced with her service. Our records show a treatment was provided at her residence on August 11 and a service report was emailed to her that day. Another copy was sent to her in October at her request. However, according to ************ comments here, she attempted to reach us in September for assistance with rodent activity. At that time our office was understaffed and customers were having difficulty reaching us. This is likely the reason we failed to respond to her request for a follow up treatment. Because we were unable to meet ************ need and she was then compelled to hire another company to address the issue, we have waived the full balance on her account. There is no amount due, and she should receive no further communication from A.R.M. If ******** has any questions or needs any other assistance, we encourage her to reach out to our office.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
I-*************Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox pest control does NOT perform the work as they expect to do and the company reschedule my appointments as they pleased when my recurring appointment comes along. And the employees look like there intoxicated. Never again beware. VERY poor service. Discontinue my service.Business Response
Date: 02/29/2024
Thank you for informing us of this complaint. We regret to hear ****************** has been disappointed with his service, and we would like to set things right with him. Our Operations Manager, ****, has left a few messages for ****************** to discuss his concerns in more detail and work to resolve them. If ****************** has been unhappy with the quality of his treatments, we would be happy to arrange a complete reservice from our Service Manager at no charge. We can also ensure his future services are scheduled at times that work better for him. We encourage ****************** to contact our office and ask to speak with **** at his earliest convenience so that we can improve his experience.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 03/06/2024
Complaint: 21342907
I am rejecting this response because:
Sincerely,
*******************************i know longer want Fox pest control services.
Business Response
Date: 03/11/2024
We are sorry to hear ****************** does not want to discuss his concerns with ** further so we can address them. In order to resolve his complaint, I have closed his account with us and waived the balance. No further treatments or billing will occur. If we can provide any other assistance, we encourage ****************** to please reach out to us.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company wants to charge an extra month for no good reason because I like to cancel service with them ben with them sense 5/21 and was never told about an extra month if I cancelBusiness Response
Date: 02/13/2024
Thank you for informing us of this complaint. We apologize to Mr. *** for the frustration he experienced. We typically request 30-day notice of cancellation. However, it appears Mr. *** was unaware of this policy so we have removed the final charge from his account. We appreciate the time Mr. *** spent as our customer and hope he will reach out if he needs any future assistance.
Sincerely,
Michelle B*****
Customer Relations Manager
Initial Complaint
Date:01/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had Fox Pest Control come to my house to treat for yellow jackets nesting on my garage. What I thought was a one time treatment has turned into an annual contract in excess of $600. They bill my credit card monthly. When I asked to see a copy of the contract they sent me a contract that seemed to have my signature transposed from an iPad. When I told them I wished to cancel, I was told there was a $250 cancellation fee. This company clearly preys on the unsuspecting consumer. I cant believe that a company with over 330 complaints over a 3year period gets an A rating from BBB.Business Response
Date: 01/30/2024
Thank you for forwarding this complaint to us. Our Operations Manager, ****, contacted ****************** to discuss the misunderstanding about his service agreement. They came to a satisfactory resolution on the phone, and ********************** account has been closed. We appreciate the time he spent as our customer and hope he will reach out again in the future.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date 1/16/2024 Fox Pest called to tell me they were coming to do a service to spray for bugs. Since it was a sheet of ice outside I told them not to do service and I would call again in the spring when I would need this service. Certainly dont need it in the winter. Fix rep said ok and I said I would call in the spring. They charged me $75 and I called to tell them and I called and told them and they said they were charging me anyway Told them to discontinue service and they said they would not return payment.Business Response
Date: 01/26/2024
Thank you for informing us of this complaint. We apologize for ********************** recent poor experience with our company. As part of our Home Protection Plan, we provide *************** to treat and prevent rodent issues, as well as insects who may be overwintering in cracks and crevices. I reviewed ********************** account, and it appears when she requested to cancel her 1/16 appointment, we failed to adequately educate her about the importance of this service and how skipping a quarterly treatment would impact her warranty and billing. Because these expectations were not properly established, I have refunded ********************** final payment of $73.85. Depending on her bank's processing time, ****************** should see these funds returned to her card in 3-5 business days. We regret the frustration this experience caused and hope our correction will help to repair our relationship. If ****************** wishes to resume service in the spring, we would be happy to assist her.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:01/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We agreed to the *************** which was to include internal and external services. On 7/28/23 the tech came to service the residence and only did the outside. There was no other contact after the 7/28 service. Fox broke its contract and then continued to try and bill us for services which were never provided. The agreement was also for quarterly services which have not occured. It is now 1/23/24 almost exactly 6 months since the first date. They have not completed the initial service or any subsequent services. We no longer want to deal with this company they broke their contract and anything after that is invalid. We have cameras both internally and externally to counter *** claims they attempt to make.Business Response
Date: 01/29/2024
Thank you for making us aware of this complaint. Our ***************** team reviewed ******************** account and verified that only the exterior of her residence was treated at the initial service. Our office made multiple attempts to arrange an interior treatment, but we received no response from ****************. No other services were performed on the residence. Because **************** only received a partial initial treatment and is not interested in continuing service, we have waived the balance on her account including the early termination fee. Her account is closed and no further treatments or billing will occur. If **************** needs any other assistance, we encourage her to please call our office.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were charged a $150 cancellation fee because we did not cancel service within 30 days before our next service. We were told that we signed a contract that detailed this. We asked for a written copy of this contract and when received it shows that someone put my husband's initials in the customer signed spot on 7/29/2020. They also put initials in the spot that says "this agreement is for an initial period of 12 months". Apparently they didn't think we should have a hard copy of this contract during the 3 year period that we used their service. When we called to cancel the service no one informed us of the $150 cancellation fee.Business Response
Date: 01/15/2024
Thank you for informing us of this complaint. We reviewed *******************' account and agree that a cancellation fee should not have been charged in this situation. Our office contacted ****************** and informed him a refund check will be sent. Their account has been closed, but if Mr. or ******************* later wish to resume service, we will be happy to work with them again.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 01/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Fox Pest Control a quarterly subscription price for 4 years at my home. The price was agreed upon and contract signed. They then proceeded to up the price without notifying me. I decided to cancel the service and they told me that they would bill me one last time due to their 30 day cancellation policy. I contested this, but they told me that I signed the contract and there was nothing that they could do. I spoke to a supervisor and we agreed to a discounted final payment. I then received a notice of increase of prices and a new bill was sent with a higher price. This is outrageous, as I just want to cancel the service and shouldn't have to pay another bill in the first place!Business Response
Date: 01/15/2024
Thank you for informing us of this complaint. We apologize for the frustration **************** experienced with his price increase and when cancelling his service. The price of service is locked in during the initial contract period but can change once that term has expired. We do our best to keep price increases to a minimum to limit the impact on our customers. I reviewed ******************** account and verified that the charge for his final service was waived. His account is now closed and no further services or billing will occur. We appreciate the time **************** spent as our customer and hope he will reach out if any future pest issues arise.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/28/23-Recvd email stating there is a rate increase. I called Amx and had their auto payment auth revoked and froze my card.
12/28/23-Replied to rate increase email telling them I'm cancelling service. Then called FoxPC, at 8:31am, and spoke with lady and told them I'm canceling. She offered a service to come out less than 4 times a year for a few cents higher than I was already paying and I said no thanks. She said there is a 30 day cancellation notice and that my payment would be taken out and a tech would be out to which I replied They didn't give me but 3 days notice that they were raising my rate and that this is my notification bc I did not agree to a rate increase. I told her I revoked their auto charge and she said a tech will come out and I'll owe them to which I replied no service will be allowed as I'm not paying you and the tech will not be allowed on my property. And she said she will make a note of that. I told I work from home and will know if a tech comes and if they do I will not allow them on my property.
1/3/24-Recieved automated call about them coming out to provide service on Friday, 1/5/24. I hung up and called them at their Lexington Ky location. Spoke with Maddie (last name not given) and told her I called on 12/28/23 and cancelled my service due to their rate increase. She proceeded to talk abput the 30 day notice and I told her they notified me of a rate increase on 12/28/23 to which I do not agree to nor did I sign a contract agreeing to such. She proceeded to say service falls witbin 30 day cancellation notice and they would be out on 1/5/24 to provide service to which I replied that no one from Fox Pest Control is allowed on my property and I will call the police if they come onto my property. I work from home and will know if they show up.
This company is harassing and threatening to come onto my property when I have told them not to. I have not signed any contract with a new rate increase. She said they would keep the rate the same but come out 2 or 3 times a year and I said no. I have canceled services. Please contact them and tell them not to come onto my property. I 'd hate to have to waste the police's time with something like this but I will if they show up.Business Response
Date: 01/04/2024
Thank you for informing us of this complaint. We are sorry for the frustration Ms. ******* experienced while cancelling her service. Our office did not handle this situation properly, and we apologize. We have now closed Ms. *******' account, and there is no payment due. We appreciate the time Ms. ******* spent as our customer and hope she will reach out if she needs any future assistance.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 01/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** *******
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