Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control HQ

  380 Freeport Blvd. Ste. 16 Sparks, NV 89431

  
• 

  Fox Pest Control Rhode Island, LLC

  1300 Jefferson Blvd Warwick, RI 02886

  
• 

  Fox Pest Control Rhode Island, LLC

  7 Green Tree Drive Queen, VT 05403

  
• 

  Fox Pest Control Rochester

  333 Metro Park Ste M-108 Rochester, NY 14623

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Fox pest control due to having squirrels in my attic. They took payment and sent somebody to my house multiple times to treat for squirrels. On the 3rd visit I was informed they were not treating for squirrels, they do not provide that service. After speaking with a field supervisor I was told they will treat my house for mice and spiders but not squirrels. I was also informed I am in a contract and must pay monthly even though they will not treat my issue. This company is a scam.

  

  Business Response

  Date: 01/12/2024

  Thank you for notifying us of this complaint. I reviewed ******************** account, and our records show that she first requested assistance with rodents. After a couple of treatments, it was suspected that the real issue may be squirrels. Because we do not treat squirrels, we have closed ******************** account as requested. We have also refunded her final payment and waived the early termination fee. No further treatments or billing will occur. If **************** needs assistance with any other pests, we will be happy to help.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21091285
  
  I am rejecting this response because:
  The initial call was never for rodents it was for squirrels in my attic which they do not service. Regardless of the animal it was clearly stated that it was in the attic, and they are not permitted to climb ladders. How else would you treat an attic if you are not able to reach it? I did state the nose was way to large to be mice, I made that clear from the start.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We initially hired Fox Pest Control for extermination services at our home, covering areas like the backyard and attic, crucial due to our dogs and chickens. Initially, their service was satisfactory. However, they unexpectedly stopped servicing the attic and backyard but continued to charge the same rate. This change defeats the purpose of their service for us. When we switched to *****, who offered a more comprehensive service at a better price, Fox Pest Control responded poorly. They were rude and threatening, insisting we couldnt stop payments. Despite canceling their service, they continued sending representatives to our house, which felt intimidating. This behavior was particularly concerning when my wife was home alone, leading her to consider calling the police

  

  Business Response

  Date: 01/11/2024

  Thank you for informing us of this complaint. We would like to apologize to Mr. and ***************** for their recent unsatisfactory service. I reviewed their account along with our Branch Manager, ****, and found that backyard services were offered, except for one occasion when the customer was not home and dogs were present in the backyard. Normally in this type of situation, ************** would treat the accessible areas of the home and leave a note encouraging the customer to call our office to schedule a time for the remainder of the service to be completed. 

  We believe we could have set better expectations about this protocol with the Baharas and improved our customer service here. To help set things right, we have credited the charge for the Baharas' last service. We have also waived the early termination fee and closed the account. If the Baharas later wish to resume service, we would be happy to work with them again and will strive to better meet their pest control needs.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:12/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending this on behalf of my 79 year old mother. Im truly not sure how Fox Pest Control can be an A rating through BBB given the experience my mom is currently going through, honestly. She was entered into a contract unknowingly & fraudulently, and is now being continuously harassed to pay for services she never agreed to, nor received. It started in Sept of this year when ******* knocked on her door offering her a ************* on pest detection, a special for her neighborhood only. It is to be noted that she never requested this service, it was a random knock on the door/solicitation. He said it would be $159 for 1x check & treatment. She verbally reiterated several times that she was ok with the $159 but didnt need/want any addl services, which ******* reassured her was the case. He then pulled out his iPad & asked her to sign for the 1x service. She shared she couldnt see very well, he said not to worry, it would be all set. She received no paperwork at that time (or since). *** spent a half hour in her garage, shed & out building, apparently killing bugs. She was charged the $159 via her credit card, paid it & thought that was it. It wasnt. Her next credit card cycle showed a $65.94 charge from Fox. She called immediately & was told she was in a contract, which she disputed. She was told that someone in a higher position would get back to her to resolve, yet no one did. She was concerned that the company was fraudulent, and out of caution, canceled her c card. Since *** was unable to charge her card, they started harassing her consistently by telephone, telling her she owes them $, and adding $65.94 each mo. since (note that no addl services were done since that first Sept visit). And today, she received a letter from a collections agency for $447.82 (which includes an added $250 contract cancellation fee, for a contract she never agreed to). I truly feel that *** is taking advantage of older folks which is unethical and sad. *************************** ****** **

  

  Business Response

  Date: 12/27/2023

  Thank you for informing us of this complaint. I have personally reviewed ********'s account and determined that the balance was not valid. After ******** contacted our office on 9/1 and expressed that she had only agreed to one service, a manager credited the August monthly charge and intended to close the account so no further services or billing would occur. However, due to a clerical error, the account was left open and continued to accrue monthly charges. I have now corrected this and cleared the full balance. There is no balance due, and ******** should receive no further contact from our collection agency. We sincerely apologize for these errors and for the frustration they caused. If ******** needs any further assistance, she is welcome to contact me directly.

  Sincerely,

  *****************************

  Customer Relations Manager

  *********************************************

  Customer Answer

  Date: 12/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dispute with fox pest control of manchester nh for not doing all of the services per our contract tried multiple times calling during business hours no call back also tried going to business during business hours and was just a locked office door in an industrial park finally got what seemed like a call center was told a supervisor would contact me also stated I wanted to cancel contract which they offered in a allotted time I canceled same day as service I never got call back months went by and I started getting texts saying i had past due balance tried to reply to text with no success a ill came in the mail So i wrote a note stating my concerns with no payment in it finally got a call from someone and they said they would send a copy of our contract to go over our concerns never got email of contract but got a bill from a collection agency so I paid the $180.00 bill so it wouldn't ruin my credit score couple weeks later from supposedly the big wig of company named kevin apologized and set up an appointment for December 7,2023 to complete service an discuss if we wanted to reactivate contract they never showed up or called and I got another text saying I owed $60.00 for monthly fee and if not paid in 30 days or would go to collections I certainly never agreed or signed anything stating I want to reactivate contract after seeing i still have not gotten 2hat i paid for and once again they didn't do what they said they would do at this point i don't want anything else other than to be removed my from their system. today on Dec. 18 2023 talked to Kevin again and he didn't have any explanation of why no one showed up on dec.7 or why I was being billed for a canceled contract but said he would just cancel I don't trust he will cancel and I don't want my credit to take a hit after just rebuilding it so hopefully this complaint will ensure they will cancel contract so I can be done with all this and not worrying about my credit being affected

  

  Business Response

  Date: 12/27/2023

  Thank you for informing us of this complaint. We would like to apologize to Mr. ****** for his poor experience. I reviewed his account and verified that the balance has been cleared and the account is fully closed. No further treatments or billing will occur. We wish Mr. ****** the best going forward and hope he will reach out if he needs any other assistance.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer Answer

  Date: 01/01/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:12/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Fox Pest Control regarding their misleading business practices and unethical conduct in service.a representative from Fox Pest Control offered to split the subsequent quarterly service charges into three payments, which I agreed to. However, the representative failed to disclose crucial information regarding this agreement. Contrary to their assurances, the agreement they had me sign was not merely for payment convenience but instead bound me to an undisclosed contract with no clear cancellation terms.Despite having received only the initial one-time service, Fox Pest Control proceeded to charge my card monthly without my explicit consent for ongoing services. When I contacted them to clarify and cancel this unauthorized arrangement, their representative not only revealed a hidden fee of $200 in the undisclosed contract but also threatened to send the account to collections.Furthermore, I was never provided with a copy of the contract for review before electronically signing it, and the true nature of the agreement was purposefully obscured by their representative.This experience has been deeply frustrating and has left me feeling deceived and taken advantage of by Fox Pest Control's deceptive practices. I strongly believe that such misleading conduct is unacceptable and warrants immediate action to rectify this situation.I request the following actions from Fox Pest Control:1. Cease any further charges to my card immediately.2. Refund any unauthorized charges made after the initial one-time service.3. Cancel any purported contract that was entered into without full disclosure and clear consent.4. Cease any collection activities and remove any mention of this dispute from my credit records.I urge the Better Business Bureau to investigate this matter thoroughly and take appropriate action against Fox Pest Control to prevent further deceptive practices and protect consumers from such unethical behavior.

  

  Business Response

  Date: 12/28/2023

  Thank you for informing us of this complaint. We appreciate ************************ reaching out about her concerns. In response to her complaint, I reviewed our recording of her initial phone call with our representative. Our team member explained the quarterly treatment schedule and the monthly subscription fee. However, his explanation of the service being a two-year agreement was vague, and I can understand why ************************ did not realize the full terms. The email sent to her did explain the 24-month commitment and early termination fee, but it was not verbally reviewed with her. We apologize for our lapse, and to set things right we have waived her $250 early termination fee. The only remaining balance on her account is $162.39, which is from three monthly subscription charges. We feel this amount is valid because the monthly payments were discussed with her prior to service. If ************************ has any questions or needs any further assistance, we hope she will reach out to us.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:12/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Fox Pest in June when I returned from out of town and discovered I had a rodent enter my home. **** said they didnt have a one time visit that it would be $280.00 for first visit and $65.72 a month for a year. I couldnt find another company that offered one time service to come within a few days so I agreed. *** W a supervisor with a trainee arrived on June 9th he showed me multiple holes inside and out which he said that rodents could enter in. He filled 5 small holes about an inch and inch in a half which he didnt fill all the way so I had to fill the 5 he did and the rest he showed me for $280.00. When he showed me the opening that needed filled under my kitchen sink he then stood up and as he was talking to me with the rubber gloves he had on he thought it was a good idea to pick up knives I had on a magnet on my counter ran his fingers down 2 of them and said they were not sharp. I asked if I had to sign anything to show he was there for the job he said no that he would send an email receipt of what was done. July had a bee issue called to set appt. She didnt listen sent Joe7-17 for beetles not bees didnt have spray. **** sent *** for seasonal spray and bees lied I was home he left flyer said he did front and back saw no bees all on camera he did nothing. 3 hrs on phone they lie, hang up and just keep taking your money. **** called branch manager *********************** when I found out I was in 2 yr contact which was never discussed only 1yr. He was to pull recording of the call when I inquired and agreed to 1 yr. **** said give him a couple days to get it pulled so we can listen to it. Waited a month called to speak to **** explained why I was calling she put my on hold for a few minutes said he just left. She would email him I said I had enough with this fraudulent theft of a company. They withdrew $477.16 and never followed through with the service I paid for. So much more went on with them not enough space now charged a cancellation fee of $250.00

  

  Business Response

  Date: 12/21/2023

  Thank you for informing us of this complaint. We regret the dissatisfaction **************** felt with her service. I reviewed her account, and while it appears we made good faith efforts to address her service-related concerns, we did fail to follow up with her regarding her initial call recording and contract concerns. Because of this, we will refund her early termination fee. A check for $250 will be mailed from our office to her home. ******************** account is closed, and no further treatments or billing will occur. If we can provide any other assistance, we encourage her to please call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them in early Nov and made it clear that i wanted to cancel my services. They NEVER said i needed to email them or put anything in wiritng, otherwise i would have.They then call me back, but i didn't feel like being pressured, so I didn't return the phone call.Next, I get a call saying a service was to be performed. My error, I though it was my water company calling, so i wasn't phased by it, as it just seemed to be informational in nature.They come out to my home

  

  Business Response

  Date: 12/18/2023

  Thank you for informing us of this complaint. I reviewed the customer's account, including the notes from their November call when first requesting cancellation. Based on the notes, I believe our communication during that conversation was insufficient and **** was not given a clear understanding of the cancellation process. Because of this, I have refunded the charge from the ***************** It typically takes 3-5 business days for a financial institution to post these funds back into an account. I apologize for our lapse here. The account is closed and no further treatments or charges will take place. If **** later needs any pest control assistance, we will be happy to help.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was request for pest control at my address . Fox pest never showed at site or presented me with a contract. Work at my address was never done however they are charging me and have turn it over to collections. I have made many call to fox telling them no worker ever show at my address and no work was ever done at my address . Please help.

  

  Business Response

  Date: 12/21/2023

  Thank you for informing us of this complaint. The Branch Manager and I reviewed ******************** account and determined that only a partial treatment for moles and voles was performed on the customer's property on 10/19/22. The customer later declined further treatment, but the full invoice was not removed from the account. We have now cleared the balance from the mole and vole service. The only remaining balance on the customer's account is $58 for his ***************** from November and December 2022. ******************** account is closed, so no further treatments will occur unless he calls to request them. If we can provide any other assistance, we encourage him to please call our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:12/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business uses high pressure tactics to sell product. Agent told me the initial pest treatment would cost (apprx) $120.00 and after that, they would return every 3 months and charge $55.99. That sounded reasonable, as I live in the *****, am a 76 year old retired widow, living on a small retirement and Social Security. That is what was explained to me. The agent had me sign his Ipad to complete the transaction. They came about a week later. did the initial pest treatment, then I saw them no more. They immediately started billing me $55.99 EVERY MONTH. I was lied to and defrauded. I would NEVER have signed a contract billing me for services NOT RENDERED, when I live on a shoestring. I understood they would return every 3 months and I would pay for that. I refuse to pay their ridiculous charges for for NOTHING. This is a fraudulent outfit. I was contacted by email in October by one of Fox's officials saying they would drop their "broken contract fee of $300 if I would give they a positive review." I found that insulting.

  

  Business Response

  Date: 12/14/2023

  Thank you for informing us of this complaint. We apologize for the misunderstanding about ******************' service. Pest control treatments are done every three months because that is the length of time our products stay active. However, if issues arise between these quarterly treatments, our customers are *********** additional services as needed at no extra cost. Rather than have our customers pay one lump sum every three months, we have broken the price down into smaller, equal monthly payments. We are sorry if these details were not clearly reviewed with ******************. In order to address her concerns, we have waived the early termination fee and credited the unpaid balance. Her account is closed and no further treatments or billing will occur. If ****************** later wishes to resume service, we would be happy to work with her again and will ensure all service details are fully discussed with her.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The sales representative was very nice and we were under pressure due to a wasp infestation to handle the problem as soon as possible. We were new homebuyers and a family of 5 in desperation. We decided to give them a try and was never given the explanation about a $250 cancellation fee I said I would be happy to try them out and we had 3 treatments completed which have been paid for in full. The initial services was completed and my card was charged. I was not aware that I was signed up for a 24-month plan. For the next service, prior to my service, I was charged on my card, and I called customer care and requested to cancel my plan this was the first time I had ever head of a cancellation fee. If this is reported on my credit report I will be seeking legal damages. There was no further service provided after the 2nd service. I closed my bank account to avoid this charge and am now seeking damages if this appears on my credit report I promise you.

  

  Business Response

  Date: 12/13/2023

  Thank you for informing us of this complaint. I reviewed ********************** account and noticed that his last name and email address had been misspelled. Because of this typo, it appears ****************** did not receive the emailed copy of his contract, which contained details of his service plan, including the 24-month duration and early termination fee. I apologize for this error and the miscommunication it caused. To correct this issue,  I have cleared the early termination fee of $250 as requested. There is no remaining balance, and the account has been fully closed. If ****************** later wishes to resume his service, we would be happy to work with him again and will ensure all contract details are fully reviewed with him.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************