Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 346 total complaints in the last 3 years.
- 54 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Servicemen caused serious damage to my gas oven by pulling it in and out placing bait. The control of gas flowing into my oven was damaged and all but caused a gas explosion within my home! Fox pest control will not accept any responsibility for this in fact tried to blame it on me even though I am unable to move my stove in anyway! I have continued to be charge after stopping service the 2nd time damage occurred to the oven on August and have been continued to be charged. Those responsible in management are the rudest individuals to have to deal with. Not to mention they lie! The oven repair company told them one thing and they thought it best to twist that when speaking to me and lie . Of course saying I was to blame for the damage that has occurred to my oven regardless that it worked every single time BEFORE there pest control people were in my home!
Business Response
Date: 12/06/2023
Thank you for informing us of this complaint. Our Service Manager, *****, spoke with the appliance company that inspected ****************** stove. The supervisor there stated his technician observed the ignitor in the stove was bad, and the issues were from age and normal wear. He stated there was no indication that ************** damaged the stove by moving it. Nevertheless, to address ****************** concerns, we have credited the unpaid balance on her account and waived her early termination fee. Her account is closed, and no further treatments or billing will occur.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:11/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have cancelled the service after I cleared all of my billing obligations and they continued to bill and now are harassing me to pay for services that were not rendered. I had cancelled the service due to us moving and as you can see on the attachments when I had my last service and when they continued to bill me. I have contacted their office on several occasions and originally ask for a confirmation which I never received. Every time I would call them they would say they had nothing in their notes. I used the service according to the original agreement and had no obligation to continue the service, but they seem to think I needed to show proof I was moving, in which their service tech could see our moving sign on the front lawn. I need them to cease and desist of any more contact with us and stop trying to collect for services not rendered.Business Response
Date: 12/01/2023
Thank you for informing us of this complaint. We apologize for the frustration Mr. **** experienced with his account. We typically require 30-days notice of cancellation, but this can be avoided if a customer provides proof they are moving. Our office received Mr. ****'s proof of move in October, at which time the balance should have been cleared. Unfortunately this was overlooked, so I have now cleared the balance. An invoice was mailed from our office two days ago, but Mr. **** can disregard it. His account is closed, and there is no balance due. We apologize for our error and encourage Mr. **** to please reach out if we can provide any other assistance.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 12/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:11/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had an infestation and Fox Pest Control said that they would take care of it in a one time visit for us. They came and left no problems and we paid the amount necessary for that visit. However, they kept charging us saying that they were coming for follow up visits monthly even though no one ever came. We also called and told them we only paid for a one time visit and they said that we signed a contract for multiple visits for up to a year, paying for every visit. Then proceeded to show us a forged signature on their contract that weve never seen. After talking with a representative more, they apologized and said that we were correct and they would no longer charged us. I however, months later, have just received a message saying that we have an amount of $118 due because we luckily canceled our credit card thinking that they *** continue to charge us. We do not intend on paying this scam company anymore money for no service in return and I do not want charges to continue increasing that *** affect us in the future. Also, other people should be made aware of this horrible scam.Business Response
Date: 12/01/2023
Thank you for informing us of this complaint. Our Branch Manager, ***, listened to the recording of the customer's initial call to our company to determine the source of the confusion. *** feels the representative who spoke with ******'s husband did not clearly explain the service and this led to conflicting expectations for the customer and our office. We apologize for this miscommunication, and to set things right, we have closed the account and cleared the unpaid balance. We will also be mailing a check to ****** to refund the September monthly charge. No further treatments or charges will occur. We hope ****** feels this is a satisfactory resolution. If there is any other assistance we can provide, we encourage her to please reach out to us.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 12/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
had a contract for yr. called in person said it is month to month. since over i told her then i want to cancel. . in november saw a worker at house told him stop because i canceled. then called office. they said the girl made a notation that i was thinking about it. not true.and said i owe 200$. told them i m not paying. they threatened to send to collection agencyBusiness Response
Date: 11/22/2023
Thank you for informing us of this complaint. Our supervisor, *****, spoke with **************** to resolve the confusion with his account. She cleared the balance on the account and completed the cancellation. No further treatments or billing will occur. We appreciate **************** working with us to resolve this matter and hope he will reach out again if he needs ******** control assistance.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:11/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The sales representative was very sweet and I decided to give them a try and he signed me up for a single service at a discounted price. The initial service was completed and my card was charged. I was not aware that I was signed up for a 24-month plan. For the next service, prior to my service, I was charged on my card, and I called customer care and requested to cancel my plan and for a refund. I was refunded, and was confirmed that the plan has been cancelled. A couple of months later, I got a call from their customer care that I had pending payment for services provided, and I was informed that I had called earlier and was informed that my plan was canceled and was refunded. There was no further service provided after the initial service and also spoke with a ************* Manager. Till now they kept asking for the pending charges for the services they never provided even after being confirmed that the plan had been canceled. Horrible service and cheaters and liers.Business Response
Date: 11/22/2023
Thank you for informing us of this issue. We reviewed ******************** account and verified the balance was due to a mistake on our part. Our account manager, ****, spoke with **************** and informed him that we have cleared the balance and completed the closure of his account. No further treatments or billing will occur. We apologize for the inconvenience this issue caused and appreciate **************** working with us to resolve it. If he needs any further assistance, we encourage him to reach out.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 11/22/2023
Complaint: 20890601I am rejecting this response because: I am good if Fox can send a mail or some sort of notification to me as well as to ARM Solutions confirming that the issue has been taken care of, I want to ensure that ARM Solution doesn't keep sending me further debt collection mail. Until an official confirmation is sent I don't trust Fox, it was trickery and thievery by the salesperson when he was on a door-to-door campaign knocked on my door and signed me up for a 24-month plan without my knowledge. This is the first time a debt collector has sent me a letter, without my mistake. I dont need any apologies. Thanks!
Sincerely,
*******************************Business Response
Date: 11/28/2023
I have verified that ******************** account ********* is closed, and there is no remaining balance. I have also verified that our collection company has been notified that the balance has been cleared. **************** can use this letter as an official confirmation that he currently has no outstanding balance with Fox Pest Control. If he needs any other assistance, we encourage him to please reach out to our office.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
Date:11/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per the contract with Fox Pest Control, I was charged for an initial service of $159.00 and a was subject to a $250 cancellation fee. On 5/1/23 I paid Fox Pest Control $159.00 by check for service at my home. I was dissatisfied with the service and on 7/14/23 I paid Fox Pest Control an additional $250.00 to cancel the contract, per the terms of their contract. Fox Pest Control sent me an email dated 8/30/23 confirming receipt of all payments due and cancellation of the contract. The contract lists a fee of $53.00 per month service fee for ongoing treatment. Beyond the initial service, that I paid, Fox Pest Control never provided any subsequent services and sent me to collections to collect payment for services never performed.Business Response
Date: 11/22/2023
Thank you for informing us of this complaint. We regret that **************** was unsatisfied with his service and chose to close his account. The unpaid balance was from his June monthly subscription fee. This charge occurs each month as described on the Service Agreement even if no treatments are performed during the month. However, because **************** was dissatisfied with his experience, we have cleared this balance as a courtesy. There is no remaining balance on his account, and he should not be contacted by our collection agency again. If there is any other assistance we can provide, we encourage **************** to please reach out.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 11/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:11/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ********************** for more years than I can recall and have JUST cancelled their contract for time after time of no-show for appointments that THEY postponed, rescheduled, and arbitrarily postponed again. Several months ago, I'd also discovered they were using non-organic product (they couldn't/wouldn't tell me for how many months) despite my stipulation from Day One that they were to use only organic product on my property. *** blithely dismissed this major oversight by telling me this instruction had somehow fallen off my record when they changed systems.Their technicians are competent; but their management is abominable. Let alone offering a partial refund for the November-January quarter, they told me I was required to provide them with a one-month notice, or be penalized for early termination. An incredulous and pretty misguided stance on their part, considering they're the ones in breach of contract.Right after I posted the above on ************** page , the following email arrived from Fox. Insult upon injury ... note the threat of a $150 early termination fee. They're either desperate for money, or that's the price they put on their reputation.------------------Hello Premeeta,This is ****** from Fox Pest Control, we spoke earlier on the phone. This email is confirming that per your request your account will be put into a 30 day pending cancel, so 30 days from today your account will be closed out on 12/17/23. During this time, you will still have the ability to utilize your warranty and will be responsible for any services due or invoices generated in that time. Failure to complete the 30 day requirements will result in a $150 early termination fee as per noted on your signed agreement with us. If you have any questions or concerns, please let us know.-Fox Pest Control ---------------------------In sum, Fox has engaged in unacceptable business practices -- not worthy of its current rating with BBB.Business Response
Date: 11/21/2023
Thank you for informing us of this complaint. We apologize for the issues Ms. ***************************** has experienced with her service. We recognize the inconvenience rescheduled appointments causes, and we do our best to send a technician out as soon as possible. We have ensured Ms. Janssens-Sannon received only organic treatments since it was discovered that these treatment instructions had not been transferred over from our old system. We are sorry that for a time standard products were being used on her home.
We typically require a 30-day notice of cancellation, but due to the issues ********************************* has experienced, and the length of time she has been our customer, I have waived this requirement and closed the account effective immediately. There is no balance due and no further treatments will occur. If ********************************* later wishes to resume service, we would be happy to work with her again and will do our best to meet her pest control needs.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:11/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox pest control charged over $300 to treat for boxelder bugs outside the house and spiders and bugs inside with a guarantee to eliminate issue and retreat as many times as needed to achieve results. They made initial treatment outside only, which partially reduced infestation but never treated inside and haven't followed up on Boxelder bugs treatment outside. I contacted the company many times but they refuse to do treatment as per our contract and refuse to refund my money back.Business Response
Date: 11/21/2023
Thank you for informing us of this complaint. We are eager to resolve the customer's pest issue and improve the comfort of his home. Unfortunately, Mr. *****'s services were stopped due to non-payment. Our office has spoken with him about this and offered to arrange a payment plan. We also credited a portion of the balance. Once the customer pays off the remaining balance of $137.60, we will be happy to schedule a full treatment and resolve any active pest issues.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 11/22/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
******** *****Initial Complaint
Date:11/11/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered a year long contract with Fox Pest Control starting 11/2023.
In June, I spoke with Shaina and told her about my dissatisfaction with the service. I asked to speak with management she said I could not speak with them. I asked for email or phone number, she claimed she didn't have it. I asked her to have them contact me, she said she was there to help and they would not contact me. I told her I wanted to stop the service, she reminded me that I would have a $250 cancellation fee and I would still be responsible for the monthly fee. I agreed to continue to the end of the contract. She agreed to keep notes on my dissatisfaction and to end my contract ASAP. Please understand that Shannon was not rude, she was working within their framework. I have a text to them on 6/28/2023, stating my dissatisfaction and desire to end the contract as soon as the contract was up. For the record, when you text, there is a response stating it is automated response and you have to call. However, on a few occasions they responded to the text.
In October, I spoke with Maya and reminded her I wanted the service to end as soon as the contract was up. In November, I spoke with Marshall, who attempted to bully me into additional months. Telling me that Fox does not consider 12 months the end of the contract that they do it from day to day, which would not end my contract until the exact day that I signed the contract. I said, that’s 13 months and he told me if I didn't pay the 13th month they would put me into collections. He scheduled a tech to come to my home 11/8/2023. I let them know I didn't want a tech, he told me I would have to cancel and reschedule. He admitted I canceled but sent a tech anyway.
They continue to threaten me that I didn't give written notice, that I would have cancellation fees and that I have to pay for the 13th month. They’re horrible!Business Response
Date: 11/13/2023
Thank you for informing us of this complaint. I have reviewed Ms. *****'s account and believe we have received adequate notice that she did not wish to continue service once her agreement had been fulfilled. I have therefore closed her account effective immediately. No further treatments or billing will occur. We appreciate the time Ms. ***** spent as our customer, and if she needs any future assistance with pest control, we hope she will reach out.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****I wish there was a way for them to have oversight. I am sure I was not the first person that they bullied and did not provide good service.
Thank you for all your help
Initial Complaint
Date:11/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a Customer I had a 12-month agreement in 2019 into 2020 then apparently, albeit never mentioned by the salesman at the time, a default (90-day frequency) Service-to-Service arrangement afterwards.
All Services and Staff Applicators to-date were fine.
The issue is with the termination of services. Let me explain:
The Last Service was 8/19/2023.
The Agreement states a 90-day service frequency.
The customer portal never provides a hard date for the next service but just the month which is November.
Thus, I assumed given no other information that the next service would be on or about 11/19/2023.
On October 16, 2023, I provided written notice of cancellation via e-mail, therefore, 33-days in advance of the next projected 11/19/2023 service.
Thus, 33-days meets and exceeds their 30-day written notice requirement.
Fox Pest Control, having been told earlier of my cancellation, called 18-days later on Friday 11/3/2023 to schedule a Monday 11/6/2023.
I refused the visit telling them of my earlier 10/16/2023 cancellation e-mail.
However, Fox Pest Control is billing me for a 30-day Contract Cancellation Fee although I provided 33-days’ notice on the agreements 90-day service frequency. They in effect moved the service date up from 90-days (11/19/2023) to 77-days (11/6/2023). Thus, they’ve now leveled a $150 Contract Cancelation Fee at the Customer.
Whether 33-days, or even 21-days given their questionable business scheduling practice, I find this business practice inappropriate, unjust, unprofessional and shady.
Kennedy on the call back as well as Will on later call back both confirmed having my cancellation e-mail. They both have not been able to rectify this unjust $150 fee as well as Will promised me another call back which I have not received.
I am seeking Fox Pest Control to remove the $150 charge and the ATTACHED unjust bill from my account as well as provide me an e-mail confirmation of same.Business Response
Date: 11/13/2023
Thank you for informing us of this complaint. We apologize for the frustration Mr. ****** experienced when cancelling his service. Quarterly pest control treatments are performed every three months, but not necessarily exactly 90 days apart. I can understand Mr. ******'s feelings that this can make it difficult to ensure cancellation is requested at least 30 days in advance of service. I have reviewed his account and see that our office did not follow up with him as promised on 11/3. To resolve these issues, I have waived Mr. ******'s cancellation fee as requested. There is no balance due and no further treatments or billing will occur. If Mr. ****** later wishes to resume service, we would be happy to assist him and will ensure all service details are thoroughly reviewed.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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