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Business Profile

Urgent Care Clinic

Great Basin Urgent Care, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They forced me to over pay. Now the insurance paid and they still won't refund my money. I need food and rent and gasoline. Why won't the refund MY money

    Business Response

    Date: 08/15/2023

    The day this patient came into our clinic to request urgent medical care, she had her identification but did not have any information about her insurance. She did not have her insurance card and she did not even know what insurance carrier she had, meaning whether it was BCBS, Aetna, Cigna, etc.  Due to this we were unable to look her up to see if she had a copay at the time of the visit.  We advised her of the cash price for the visit and she understood that since she did not have her insurance card with her and did not know any of the information from it, that we could not bill her insurance and she would have to pay the cash price to be seen. The policy in our clinic is that payment is due at the time of the service. Since the patient did not have her insurance, she agreed to the cash pay price and voluntarily made the payment so she could be seen that day. We did not force her to pay anything, it was her choice.  We advised her at the time of the visit that she could bring her insurance card in as soon as she gets it and we can try sending the claim through her insurance and once they process it if there is any overpayment we will refund her. She brought her insurance card in the following day and we submitted it to our billing department. We are currently still waiting on her insurance to process the claim.  We also advised the patient that since she has claimed that the insurance has already paid, if she can provide us with an explanation of benefits from her insurance company we will evaluate it and refund her any amount overpaid per the explanation of benefits from her insurance company.  We have yet to receive payment from her insurance company and have yet to receive an explanation of benefits from either her insurance company or the patient. 

Great Basin Urgent Care, LLC is NOT a BBB Accredited Business.

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