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Business Profile

Hotels

Discovery Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked (and paid for) a single King room with a pet through Orbitz.com on 10/4/2024 for that night with checkout on 10/5/2024. When I checked in, they requested an additional $60 deposit. I was not told how it would be returned. I learned, through reading reviews, that you had to show up in person to get your deposit back, as there is a small sign indicating that deposits must be physically collected by hotel staff by noon and are forfeit after midnight. I went to the desk the next morning and I did get it returned at that point. Others have not been so fortunate.
    The room did not have any chairs (not even an office chair for the desk), no lamps, no phone, no pictures. The furnishings that were there, a desk, a dresser, and a fridge, were falling to pieces. All of these items are in the hotel's online photos and in good repair, so I was not happy about the barrenness of the room. Additionally, the door leading out to the dog-walk area from my pet room could not be accessed with my key and I had to go through an indirect route to return to my room.
    I had also gotten my daughter a double queen room for $120 (also with an additional $60 deposit) which she reported was as barren as my room.
    I have never stayed in such a poor quality room at a such a price. The staff were nice and the barren room was clean, but if I had known about the deposit and that the room did not look anything like the advertised photos, I would have stayed elsewhere.
    False advertising and possible deposit ripoff.

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called the front desk to complain about the shower head had extreme bad water pressure. He said that's not a problem. So I asked if they had a plug for the tub. His response was no. Then he said if I want that then go to California. To me that's 100% disrespect to your guest.

Discovery Inn is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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