We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Keyrenter Salt Lake
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Keyrenter Salt Lake's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Keyrenter Salt Lake has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son and his roommates vacated their apartment in August 2022 (approx. Aug. 12) and the rent was paid through the end of August. When the boys moved in, the unit wasn't professionally cleaned and had several issues I wanted to review with KeyRenter. The company indicated they do not do walk-thrus with clients.After the unit was vacated, it took 6 weeks to receive the refund with details of deductions.Once we received the details of the deductions I requested a phone call to discuss/dispute the deductions. That process took a few weeks to complete and I was put in touch with ************** was able to have a phone conversation with ****** on 10/5/22 and based on photos I sent her and discussion, it was agreed on that we would receive an additional refund on the disputed items. We agreed to pay for the carpet cleaning and re-keying of unit (per lease agreement). The remainder of the deposit was to be refunded.Additionally, the unit was rented to another party on 8/25/22 - 5 days before our lease technically expired. I asked why we did not receive a rent refund and they said they would add 5 days of rent to our refund. This is something that I had to bring to their attention.As of 10/28/22, our additional refund has yet to be returned to us.I have been in email and phone conversations on almost a daily basis since 10/12/22 with ****** and I am being told this is a priority for them and I should see the refund any day.The latest excuse I was given is that the person that approves the refunds is on vacation.My frustration is that we were initially charged for items that were either existing or did not exist and I believe they had no intention of refunding rent $$ when they rented the unit early until I confronted them with the information Also, everyday, I am told this is a priority for them and yet there seems to be no progress being made in getting the refund of $1,458 returned.I have several supporting emails but am unable to attach here.

      Business Response

      Date: 11/16/2022

      Thank you for sharing. Im sorry it took longer than anticipated. These funds have been released as requested. 

    Keyrenter Salt Lake is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.