Reviews

Review Details

• Review fromJohn H

  Date: 07/11/2023

  1 star

  John H

  Date: 07/11/2023

  I would give zero stars if possible. My wife's $40 screen protector shattered in the corner of her brand new iphone within 5 days and 1 drop. The login portal is broken, the password reset link does not work, I cannot create a new login and the 800 number sends you in circles. I will never buy a zagg product again.

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG. We are terribly sorry to hear your wife's iPhone screen shattered when it was dropped, and you have not been able to get any assistance. We apologize for any distress and inconvenience you both have encountered. Due to changes to ZAGG.com you will need to reset your password once to access your account. To do this, login using your email address and current password, this will bring to you a page to confirm your email address and receive an email from ******************************* to change your password. Once your password has been changed you are good. We apologize for any confusion on your expectation of the InvisibleShield, and we understand how frustrating this must be for you and your wife; however, this is not something that ZAGG states the InvisibleShield will protect against. ZAGG's InvisibleShield is an exceptionally clear and virtually indestructible film that will protect your device from scratches and everyday wear and tear. It is never ZAGGs intentions to mislead any of our customers. As far as our liability is concerned, it is for the InvisibleShield only. This is publicly stated online in our FAQ section of our website. We are happy to assist you with some options on taking care of your concerns, but we will need you to contact us, whether that is by phone call, ************** or email or live chat. We do understand the hold time is longer than normal right now with the additional contacts we are receiving, and our ************* agents are doing everything they can to help all our contacts, so are asking for your patience and understanding when reaching out to us.

• Review fromShari N

  Date: 07/10/2023

  1 star

  Shari N

  Date: 07/10/2023

  I have a screen for my I phone I was told that it has warranty and would be replaced if damaged so - it became cracked now I am trying to get a replacement for this phone and guess what- I cant get to the website keeps sending an error message. Called the phone number they place you on forever hold i would never recommend this product and I will be calling the place I purchased this phone to alert them that this company does not stand behind the warranty.

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG about your InvisibleShield concerns and reaching ZAGG for assistance. We are very sorry that you have had this experience. We have recently made some changes that have caused some minor problems that we are working quickly to resolve, and we have had a large number of contacts which is causing the longer than normal hold time to get to a ******** Care agent. We see your conerns have been resolved as you were able talk with one of our agents on July 10th and you now have a ZAGG account, and a warranty has been ordered. Again, we are sincerely sorry for any distress you encountered with our changes, and we ask for your patience and understanding while we continue to make our processes better and easier for all our customers.

• Review fromChristina S

  Date: 07/07/2023

  1 star

  Christina S

  Date: 07/07/2023

  I would give zero stars if I could. Purchased a 3 in 1 mophie travel charger that stopped working in less than 9 months. Others have apparently also seen this issue. Tried to get a warranty replacement (which they charge shipping for) which ended up being cancelled because they are out of stock. No other solutions, replacements, or credits offered for another product due to the faulty one they have on the shelves. It seems even Apple has now pulled the item from being sold as there are so many issues! Honestly it looks like a lawsuit waiting to happen..

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG. We are sincerely sorry your 3 in 1 mophie travel charger stopped working, and your warranty order was canceled. We certainly understand your frustration and concerns. We want to assure you we are fully aware of the multiple customers who are experiencing the same problem and we are currently working towards a fix. At this time, we are still trying to determine the issue and once we understand what caused the problem, we will be better able to assist all our customers with the best and fastest resolution. We ask that you please email us with the following: 1. The product Serial Number. 2. The phone ********** version. 3. The watch ********** version. 4. The Airpods model. We will be sending emails with the newest information/updates we have to all our customers concerning this specific issue. During this time, we do ask for your patience and understanding while we urgently work towards finding a resolution.

• Review fromYaris M

  Date: 07/07/2023

  1 star

  Yaris M

  Date: 07/07/2023

  I got a battery pack from Zagg total garbage, I did email them no one answered and a phone call took 1hr and 20 min for someone to pick up the call and still my issue was not fixed. I did purchase many products from Zagg but this is the last time for sure. I will not recommend them to anyone. do yourself a favor DO NOT BUY FROM ZAGG

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG. We are very sorry to hear about your experience with **************** pro AC we shipped to you free of charge based on April 4th, 2023: 1 x powerstation pro AC (2023) Product Total $0.00 Product Sku: ********* Brand: mophie Color: Black We are unable to locate any direct purchase with ZAGG for a battery pack with the email provided. If you did make a purchase with ZAGG.com, perhaps it is under a different email or account? If a purchase was made through a third party, we ask that you reach out to them directly about your concerns. We are also very sorry you had a long wait for the call you made to us. We have recently made some changes and we are currently experiencing a longer than normal waiting time, and we appreciate any patience and understanding when contacting our Care Team at this time. As for resolving your concerns, please know all ZAGG warranties are non-transferrable and are only available to the original end-user of the product purchased directly from ZAGG or an Authorized ZAGG reseller, and this is the information on the One-and-Two Manufacturers Warranty: One-Year and Two-Year Manufacturers Warranty ZAGG warrants these products against defects in materials and workmanship under normal use for a period of ONE (1) YEAR or TWO (2) YEARS, as applicable, from the date of retail purchase by the Purchaser. This warranty does not apply to normal wear and tear, damages caused by operating the product outside its intended use, unauthorized modification or alteration, or loss. To make a warranty claim, Purchaser must register the product at ZAGG.com, provide proof of purchase by emailing a scanned receipt, provide a valid credit card number, and return the damaged product to ZAGG. If a valid claim is made during the applicable period, ZAGG, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. At ZAGGs discretion, ZAGG may replace the product with a refurbished product. A replacement product assumes the remaining warranty of the original product or shall have a ninety (90) days from the date of replacement, whichever is greater. If Purchaser is in *****************, ZAGG shall pay the shipping costs to ship the original product back to ZAGG. If Purchaser is not in *****************, Purchaser shall pay the shipping costs to ship the original product back to ZAGG. Purchaser shall pay the shipping costs for the replacement product. Failure to return the original product within sixty (60) days will result in the Purchasers credit card being charged the full retail price of the replacement product. We are always happy to assist our customers within our warranty guidelines and if you qualify under our warranty please reach out as we certainly want to make sure you get the warranty. If you did make a direct purchase through ZAGG under a different account or have an order number, we want to hear from you so we can resolve this situation, **************. Just know you might encounter a longer than normal wait time when calling our toll free number due to an increace in contacts, but we want to take care of you so we hope for your patient and understanding.

• Review fromBetty D

  Date: 07/03/2023

  1 star

  Betty D

  Date: 07/03/2023

  I received a replacement shield for my IPhone 13 Pro. The original was purchased thru ******* and was of very good quality. It has a crack in it since it had a warranty I paid a charge of **** to have a new shield sent to me. I received the replacement that was very inferior to the original shield I had. It was at least 90 percent thinner than the original.The original SKU # was ZAG20020V The replacement SKU # is ZAG200-916 I called customer service after 1/2 hour on hold I spoke to a representative. After explaining the difference with the quality of the 2 ******* he insisted that they were the same product when they are clearly not. Total out of pocket expenses for the 2 ******* is $59.98 (4**** original purchase **** replacement). I feel like I was taken advantage of and will not buy a ZAGG product again. ************

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG about your InvisibleShield concerns. We are sorry to hear you were not happy with the Privacy InvisibleShield as after the installation you experienced bubbling/lifting. It is not mentioned where you purchased the privacy InvisibleShield, as we can only see the warranty order purchased on June 26, 2023, which was for the InvisibleShield Glass Elite VisionGuard Apple iPhone 14/13 Pro/13 (Warranty Install Kit). If you installed your InvisibleShield, then we have got a few tips for installation that will help you have a much smoother installation! 1. Before installing, remove all cases from your watch or phone. 2. Try to install this at night right before bed. The longer it sits without being used or handled, the better it will adhere to the screen. If you've got a watch, do not wear it overnight after installation. 3. After it is installed, try laying it face down so gravity will help it stick even better to the watch or phone face, you can also lay something heavy like a book on top to help it along. 4. If there is a case, do not install it on the phone/watch for 24 hours to help minimize the chance of the case pushing up the InvisibleShield itself. If you purchased your privacy InvisibleShield from a third party, then we would suggest taking back your device and ********************** to them to see what their policies might be. In regard to your refund concerns, ZAGG is only able to refund purchases made directly to ZAGG.com, we are not able to refund any payment made to a third-party purchase. We can, however, refund the last warranty order placed on June 30th, for $10.65 if you follow our 30-day refund policy by returning the warranty InvisibleShield: Shipping Address for ZAGG Products For returns, ship the product, with your order number written on the OUTSIDE of the shipping package, to the address provided below: North America ZAGG **** Order # __________ ********************************** *********, ******** ***** ************* Please be cautious and do not include any non-ZAGG products, as they may be disposed of and unable to be retrieved. Customer assumes any necessary shipping charges, or any other fees associated with the transportation of the product to our facility. Purchasing insurance on your return is encouraged as ZAGG is not responsible for lost or damaged products. Please know that the shipping and handling fees for our warranty includes a free replacement invisibleSHIELD, as many times as you should need it for the lifetime of your device. As stated on the website we ask our customers to provide a credit or debit card and cover the small shipping and handling fee of the replacement (which is $9.99 in the lower **). This includes a completely new shield, installation tools and appropriate packaging to make sure your product arrives safely and in perfect condition, as well as handling to process your order. We hope that this extra information helps you with understanding how our warranty works, and with installation tips for a smoother experience should you choose another InvisibleShield warranty.

• Review fromEric V

  Date: 07/03/2023

  1 star

  Eric V

  Date: 07/03/2023

  If you look at their webpage, you will notice that there is no email for support, telephone number for support, or any way to get in touch with his company. I bought $150 three in one charger and it broke within months. Finally, I was able to find a telephone number on the Internet and waited on hold for over an hour. They charge me $20 for shipping of the replacement. Five days later, they have not even processed my order. Hands-down one of the worst companies Ive ever dealt with. I suspect theres a very rich man sitting on the beach and laughing. I feel bad for his customers and his employees. At all costs, read the reviews and stay far far away.

  ZAGG, Inc.

  Date: 07/13/2023

  We are terribly sorry to hear about your ZAGG order concerns. Your order was placed on June 30th, 2023, for one 3-in-1 travel charger w/ MagSafe (Apple Exclusive-Black) (Warranty) and the shipping chosen by you was the ***** expedited shipping, when the order was placed. ZAGG shipped the package on July 3, 2023, with ***** 2 Day shipping and per the tracking (not posted for your privacy), and due to the holiday on July 4th, your package shows delivered on July 6th, 2023. If you still have not received your order, please email us or call us at this toll-free phone number **************. If you follow the below link, then scroll to the bottom of the page you will see contact us. This direct page will provide instructions on how to email or chat. ************************************************** We certainly want to make sure you get your order, but we must verify certain information to research your concerns. We look forward to hearing from you.

• Review fromKarieem K

  Date: 06/29/2023

  1 star

  Karieem K

  Date: 06/29/2023

  I purchased two iPhone 14pro max ****** protectors for my wife and I , for $130 I registered as the packaging requirements. I was told to get a receipt for ******* even though my registration was in the system . I contacted ******* they emailed me a receipt I forwarded to zagg . They informed me they can not except the receipt from *******. This has been going on for 30 days . They won because iam done with the *************** they ripped me off .

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG. We sincerely apologize for all the frustration you have experienced. ZAGG does stand behind our Limited Lifetime Warranty and we want to make sure you have the warranty that you thought you would have. However, the screenshot that was provided is not a valid receipt we can honor as it is missing vital information, and this is what is causing a delay. To utilize the Limited Lifetime Warranty ZAGG may ask for proof of purchase showing the customer's name, date of purchase and quantity of names ZAGG products. We see a lot of ******* receipts and you should be able to log into your ******* account and find the proof of purchase with all the information requested. ********************************************************* To request a replacement product under the Policy, Purchaser must register the product at ZAGG.com, provide proof of purchase and may be required to provide a valid credit card number. Perhaps these online steps can assist you with locating the receipt. Open the My ******* app My ******* App icon. Tap the Account tab (at the bottom). If prompted, enter your password then tap 'Sign in' or 'Next'. Tap Bills. Scroll to the bottom then tap ********************* If necessary, tap the date range then select a desired range. Tap the applicable receipt or agreement then tap View PDF for more info. If you are not able to find the needed receipt, we do have an option of you sending in your product first for validation and then we can send an InvisibleShield back to you. ZAGG always wants to find a way to work with all our customers as we value your business and time.

• Review fromSteven H

  Date: 06/27/2023

  1 star

  Steven H

  Date: 06/27/2023

  Order a replacement screen protector under warranty and opted for an upgraded (slight upcharge to just paying for the shipping and handling) one with the privacy screen. The privacy screen protector rendered the outside of the touch screen useless because the protector kept bubbling/lifting off. After some internet research, it is apparently a common problem. Well went to get a refund the same day I installed it, so I emailed Zagg. According to them they will not refund fund me because the replacement was already a warranty replacement, even though I paid an upcharge for the privacy screen. I could only get the exact same screen protector if I paid shipping and handling. So now I am out for the cost of the upgraded replacement and shipping.If this business had integrity they would back their product's lifetime warranty without charging.

  ZAGG, Inc.

  Date: 07/13/2023

  Thank you for reaching out to ZAGG. We can verify ZAGG has refunded your order place on June 14th, 2023. A refund of $21.74 was issued June 28th, 2023. If you have any additional concerns, please reach out to ZAGG at our toll-free number **************. We would be happy to assist you with any other concerns you might have.

• Review fromsamuel S

  Date: 06/26/2023

  1 star

  samuel S

  Date: 06/26/2023

  My sons Galaxy S22 ultra has a ZAGG, His phone screen cracked and it cost me 450 to have the screen replaced. went to ZAGG to have the protector replaced and they said they could not replace it because I no longer had the old one. They wanted to charge me for a new one.The protector is garbage and their service is even worse.

  ZAGG, Inc.

  Date: 07/13/2023

  We are terribly sorry to hear about the problems your son had with his Galaxy S22 ultra and the screen cracking. Your concern did not clarify what happened, causing the screen to crack, then to be told we cannot help you because you no longer had the old InvisibleShield. We understand how frustrating this must be for you and your son; however, this is not something that ZAGG states the InvisibleShield will protect against. ZAGG's InvisibleShield is an exceptionally clear and virtually indestructible film that will protect your device from scratches and everyday wear and tear. As for you no longer having the old InvisibleShield, we do not need the old InvisibleShield returned. If you reached out to an independently owned and operated kiosk, then yes, they do require you to have the InvisibleShield. They will replace your InvisibleShield at no cost, but they do charge a professional installation fee, which does require the old InvisibleShield be given to them. Please reach out to us at ************** and if all you need is an InvisibleShield for your sons repaired screen we will be happy to help you with that over the phone. You can find our Limited Lifetime Warranty information ********************************************************* ***********************************************************************************************************************************

• Review fromSheri L

  Date: 06/01/2023

  1 star

  Sheri L

  Date: 06/01/2023

  Doesnt cover the warranty item as guaranteed when purchasing the product. I was told my replacement was out of stock and they were cancelling my order.

  ZAGG, Inc.

  Date: 07/13/2023

  We are sincerely sorry for any inconvenience you received with the cancellation of your InvisibleShield warranty order. We can understand your confusion. ZAGG will sometimes have to cancel orders in which the inventory is not available, or we no longer carry that specific InvisibleShield. As stated, online for the Limited Lifetime warranty: inventory is limited to popular products: ********************************************************* Please be advised product inventory is limited to popular products and that a replacement or installation fee may apply When an order is canceled, and you are notified, we do ask that you reach out to ZAGG so we can assist you further. ZAGG will always make sure we have a product available as we do guarantee a Limited Lifetime Warranty and though we may not have your specific InvisibleShield due to demand issues, we will always be able to provide a product for you. Please reach out to our ************* Team at ************** and we will certainly be able to help you with an InvisibleShield. We are sincerely sorry for any confusion or frustration you have experienced.