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Business Profile

Event Center

RiSE Festival, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve been dreaming of going to this event for years. YEARS! I bought tickets all the way back in October 2023—because I wanted to be sure I’d be there for the 10th anniversary. My friends and I have been counting down the days. We finally got to Vegas today, so excited to kick off our weekend, and then what do I see on Instagram? A notice that the “10th anniversary event” has now been moved to October 2025?! Are you kidding me? How is this even the 10th anniversary anymore? And how on earth do you only let us know 24 hours before it’s supposed to start? We’ve been planning this for a year! Hotel, rental car, everything’s booked, and now we’re left completely stranded. This is unbelievable.

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter and I purchased Rise Festival tickets 2020 but the event was cancelled due to COVID. We were told we would have ours tickets deferred to the following year (no option). In 2021, we could not attend due to Covid diagnosis . PUBLIC HEALTH REQUIREMENT NOT ALLOWED TO ATTEND. Now in 2022, we cannot attend due to requirement to work (healthcare) and requesting a refund. We would not have purchased tickets three years in advance and would like our money refunded. I have emailed the Rise Festival numerous times requesting refund but they are not responding . The event was last weekend and now I am still trying to get this problem resolved.

RiSE Festival, LLC is NOT a BBB Accredited Business.

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