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Customer Review Ratings
Average of 187 Customer Reviews
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Review fromDavid D
Date: 04/19/2023
1 starDavid D
Date: 04/19/2023
My order number is DT-****** and the order date is 3/16/2023 I emailed my FOID ID and FFL information on 3/16/2023 I emailed and called multiple times without any response from them IT'S BEEN 34 DAYS WITHOUT ANY COMMUNICATION!!!WHERE IS MY ORDER!!!
DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out with your feedback. It looks like we definitely dropped the ball on responding to the updated requests that were submitted by the customer regarding this order. I can see it shipped out on the 21st and was delivered on the 24th. Thank you for your business and have a great day!Review fromKe L
Date: 04/18/2023
1 starKe L
Date: 04/18/2023
This company keeps sending me emails for SOMEONE ELSE, including sensitive information like the person's address, payment information, and phone number. Despite reaching out to their customer service to request they stop, I have received no responses and continue to receive emails I never signed up for and should not be receiving. Horrible customer service, I feel bad for the people that shop with this business and whose sensitive information may be sent to complete strangers.DeltaTeamTactical.com
Date: 05/03/2023
We have looked into this issue and believe the individual providing this review MAY have ** confused with another company as we have ZERO email interactions with this email address or name in our system. Have a great day!Review fromJohn S
Date: 04/18/2023
1 starJohn S
Date: 04/18/2023
**************** is no longer supported. No live chat. Been waiting over 3 months for items so ship. Support tickets have gone unanswered for weeks.DeltaTeamTactical.com
Date: 05/03/2023
Thank you for reaching out! It looks like we never received the license info from the customer's FFL. A ******************** dispute was filed and we reached out for the info but the customer didn't want to wait any longer (understandable) so we issued a full refund. Stay safe and have a great day!Review fromJohn T
Date: 04/16/2023
4 starsJohn T
Date: 04/16/2023
I placed an order with the wrong items and wanted to cancel, in order to correct my mistake. It took over 5hrs to get ahold of any type of customer service. So as far as that goes Id recommend getting more customer service agents, or allow online cancellation options of orders. But I will say that once I got ahold of someone they were very helpful so thats a plus. Which is why Im not giving a low rating. I have order from them before and had no issues receiving my item. Id use them again just be much more cautious about reviewing my cart before I place the order.DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback. We apologize for the difficulty in getting in touch with customer service. For cancellations, the quickest/easiest way to get this resolved is to submit a support ticket to cancel. I can see our agent was able to get the order cancelled and charge voided to avoid any early cancellation fees. Thank you for your business and have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback. We apologize for the difficulty in getting in touch with customer service. For cancellations, the quickest/easiest way to get this resolved is to submit a support ticket to cancel. I can see our agent was able to get the order cancelled and charge voided to avoid any early cancellation fees. Thank you for your business and have a great day!Review fromJa H
Date: 04/14/2023
4 starsJa H
Date: 04/14/2023
WTTW, submit orders for serialized items separately as wait time is approx. 6 week. Wayyyy too long for me so I'll just limit my business to gear and ****.My CS agent, ****, was awesome once I found her. They have good people, you just have to **** to find them. 5-stars, ****. You restore my faith.DDT is having problems for sure. Seen it before. They will survive but **** must have a major labour shortage. I will think twice before next order.DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out to leave your feedback! We have implemented new FFL management and they are working diligently to clean up the aftermath left by previous management. We are also adding more CS agents to try to get back to the standard we pride ourselves on. We appreciate your patience and your business. Stay safe and have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out to leave your feedback! We have implemented new FFL management and they are working diligently to clean up the aftermath left by previous management. We are also adding more CS agents to try to get back to the standard we pride ourselves on. We appreciate your patience and your business. Stay safe and have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out to leave your feedback! We have implemented new FFL management and they are working diligently to clean up the aftermath left by previous management. We are also adding more CS agents to try to get back to the standard we pride ourselves on. We appreciate your patience and your business. Stay safe and have a great day!Review fromRyan S
Date: 04/14/2023
5 starsRyan S
Date: 04/14/2023
I have dealt with **** a few times for customer service and he has always been great. He is responsive and has always done what he can to correct any issue I may have. He offered to personally drop of my order when I had a shipping deadline to meet due to recent law changes in my state. This is above and beyond what I expected! Thanks DTT team!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! We are very happy to hear you had a positive experience and it was no problem getting this expedited to hit your deadline. Thank you again for your business and have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! We are very happy to hear you had a positive experience and it was no problem getting this expedited to hit your deadline. Thank you again for your business and have a great day!Review fromDavid M
Date: 04/14/2023
4 starsDavid M
Date: 04/14/2023
I am unable to go back and rectify my original complaint. Delta Team Tactical made good on my purchase and did send me my order. If you do order from DTT be sure to note that the lead times will be longer than advertised and their response time is pretty bad. However, I am very happy with my purchase and knew what I was getting into. I would buy from them again provided I am in no hurry to receive. The quality and price are hard to beat.DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! We appreciate your patience as our new FFL management is working to clean up the aftermath of the previous management. We have added more employees to that department to get things back on track to get the shipping times back under control. We appreciate your business and hope you have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! We appreciate your patience as our new FFL management is working to clean up the aftermath of the previous management. We have added more employees to that department to get things back on track to get the shipping times back under control. We appreciate your business and hope you have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! We appreciate your patience as our new FFL management is working to clean up the aftermath of the previous management. We have added more employees to that department to get things back on track to get the shipping times back under control. We appreciate your business and hope you have a great day!Review fromNoah M
Date: 04/12/2023
5 starsNoah M
Date: 04/12/2023
Had some issues with a part not being shipped out promptly but it was not DTTs fault. Nonetheless, an employee of theirs walked me through everything and got the part delivered. Would purchase from them again.DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! It was no problem getting in touch with your FFL and while it took a few follow *** to get them to respond, we are happy with the result as we were able to get the license info so we could process/ship the lower. Thank you for your assistance with that and thank you for your business. Stay safe and have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! It was no problem getting in touch with your FFL and while it took a few follow *** to get them to respond, we are happy with the result as we were able to get the license info so we could process/ship the lower. Thank you for your assistance with that and thank you for your business. Stay safe and have a great day!DeltaTeamTactical.com
Date: 04/17/2023
Thank you for reaching out with your feedback! It was no problem getting in touch with your FFL and while it took a few follow *** to get them to respond, we are happy with the result as we were able to get the license info so we could process/ship the lower. Thank you for your assistance with that and thank you for your business. Stay safe and have a great day!Review fromChristian D
Date: 04/11/2023
1 starChristian D
Date: 04/11/2023
I placed a FFL order on 3/17/23. Order #DT- ****** Item was marked as in stock and website said shipping times would be 10 to 14 days (unbelievable) but acceptable. Copy of FFL was sent minutes after the order was made. Since then there has been silence except for the 50 spam emails they send daily. They have ignored my emails and ******** messages. This is clearly a Ponzi Scheme. Ship my items or I charge back.DeltaTeamTactical.com
Date: 04/12/2023
Thank you for reaching out with your feedback. I can see this order is indeed falling behind. I have provided the order info to the *** manager to ensure it gets rushed/shipped asap. I have contacted the customer with an update and will continue to do so until we have tracking info for the order. Stay safe and have a great day!Review fromWryan A
Date: 04/11/2023
1 starWryan A
Date: 04/11/2023
Great prices, horrible customer service. ******** calls, ordered two ffl items by mistake, sent an email the same day to get that fixed, no response. Just an automated voice when i call. Its day 17. Still no word. They could at least update if they received all the info they needed to get order shipped. Im a truck driver home every 3 months. And i wouldve expected this to be in by the time i got back home. But now its looking like it will be stuck at the ffl (if it ever does ship) until august. Order# DT-******DeltaTeamTactical.com
Date: 04/12/2023
Thank you for reaching out with your feedback. We are definitely a bit behind on this order. I can see the *** info has been received, EZ checked and the order has been picked/completed. I will get this info to our *** manager to ensure this gets shipped out asap. I have contacted the customer with an update and will continue to do so until we have tracking info for them. Stay safe and have a great day!
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