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Business Profile

Appliance Repair

Liberty Appliance Repair Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Libery sent a technician to my home to diagnose a problem with my refrigerator, the ice maker was not working.
    Technician said the ice maker was bad. I had to pay $267.42 to order parts. Two weeks later, with parts, technician returned to my home and installed ice maker and I paid remaining $267.41. This new part did not solve the issue, still not making ice. I contacted Liberty Appliance for the 3rd time and they scheduled the technician to return. Once technician returned and stated the new ice maker was faulty. I insisted that it was not because it had power, would function, water was dispensed to ice maker yet, ice would not freeze. Technician diagnosed that the ice maker was not the problem but found a Freon Leak in the Freezer portion near the temperature sensor. Technician retrieved the new ice maker and said i would receive a refund minus the $75.00 trip charge. To date I've not received a refund. I called today and spoke to receptionist that stated no refund until the technician confirmed my statement. I asked for a call back to ensure refund issue is resolved and receptionist disconnected the phone. I called back and asked for manager or supervisor yet, receptionist stated she is only at the company and refused to give manager or supervisors contact information.

Liberty Appliance Repair Service is NOT a BBB Accredited Business.

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