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Business Profile

Dental Implants

Nuvia Dental Implant Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nuvia Dental Implant Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nuvia Dental Implant Center has 38 locations, listed below.

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    Customer Complaints Summary

    • 135 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told multiple times about a very important detail, after several phone conversations, traveling from *********** to *****, and making my first appointment I was told again about this detail. However on my second visit, which was supposed to be the actual surgery I was told the opposite. There is much to this situation, way too much to explain it all here, but with excess of $2,000 out of my pocket, for travel & lodging alone, I was not only denied the procedure, they actually are trying to spin it around on me.

      Business Response

      Date: 11/26/2024

      After reviewing your concerns and speaking with my team, it sounds like there has been some miscommunication on how best to take care of you and your case. Our national team and supervisors are already working with you on trying to find another solution on how to best get you taken cared of, so we appreciate your feedback and patience. We understand that the process has been frustrating and confusing up to this point, but we will ensure an adequate and accommodating solution is presented to you. In regards to the travel expenses, our team is working with you also on how to best compensate you for those expenses. Again, we apologize for your experience up to this point and we hope to resolve this issue quickly and help you get your new smile.

      Customer Answer

      Date: 11/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      have poor fitting full mouth implants. received full mouth implants in May, 2023 and a requested reline at the 6 month maintenance appt because of loose fit. My one year maintenance was on Nov. 4, 2024, and l complained of the loose fit allowing food to consistently get between my teeth and gums. I had to insist there was a problem in addition to whistling drooling and improper speech. Finally l was told that l could try a reline. I was told l would get a call back that day for a immediate date. I was called later and told l couldn't get a date until Jan. 27th 2025 despite my level of discomfort and frustration. This after paying $150 for flossing by the Tech and another flossing by the doctor *** said everything looks good.

      Business Response

      Date: 11/12/2024

      We understand the frustration.  We have moved several things around and are now seeing Ms. ******* on 11/27 to accommodate her.  

      Customer Answer

      Date: 11/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:11/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You keep applying for Loans on my behalf, WITHOUT my generating the request!!! Youre affecting my credit rating!!! STOP IT!!! If I get one more piece of paper for a loan , I didnt apply for, I will do my best to *** you, for identity theft, fraud, etc! Please cease and dissipate these actions Sincerely ,determined! ******* J. ****

      Business Response

      Date: 11/06/2024

      Nuvia completes all applications during the live consultation with the patient. The process involves a soft inquiry, not a hard credit check, so it won't affect the patient's credit score.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 2023 my dental implants are too big my prosthetics sticks out and it interfere with my speech where the teeth sticks out my tongue has no support because they have slant I went a got a second opinion and the second ******* agree they are stick out and the can be fixed but original ******* said its nothing they can do. I spent 23,000$

      Business Response

      Date: 10/07/2024

      Ms. Flournoy's concerns have been addressed. 

    • Initial Complaint

      Date:08/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filled out personal information (ss#, date of birth, etc.) to see if I was eligible for a loan and after I had submitted it. It said I did an error, it prompted me to fix it and then booted me off the page and it disappeared with the page and my information and I couldn’t retrieve it and I was to restart the whole process over! Now I don’t know where all my personal information went to! I’m afraid of being used of all my personal info now out on the web!

      Business Response

      Date: 09/03/2024

      There is no record of any information sent.  Because there was an "error", no information was gathered.

    • Initial Complaint

      Date:07/18/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nuvia dental wont stop sending me unsolicited ads and Ive asked them numerous times to stop. I consider this a form of harassment

      Business Response

      Date: 07/18/2024

      We apologize and your number has been removed.  There should be no further contact.

    • Initial Complaint

      Date:07/13/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving multiple phone calls daily from this business. I block one number and they call again from a slightly different one. This has become both intrusive and obnoxious. I want these calls to STOP.

      Business Response

      Date: 07/13/2024

      We have removed this phone number from our contact list.  Thank you for your patience. 

      Customer Answer

      Date: 07/15/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** **********

    • Initial Complaint

      Date:05/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this business for a consultation for dental implants instead was treated as if I must make a date for a surgery before deciding yes or no or before even getting a heart doctor's clearance ...also the Jerry H*** entered false information to lenders of annual income of 60000 yearly ...when I explained that my annual income is maybe around 30,000 yearly ......he treated me as if I must say yes to this consultation and pay 3000....
      I never set a surgery date ...never got a clearance from doctor...I can't afford the payment of 463. monthly nor can put my life in a hardship status with debt of 43000. at this time in life ...I have paid 3000. never set a date ...this free consultation has gotten 3000 ....3 thousand dollars ...I can't put myself in hardship for something I want but can't afford...I can not do this surgery because it would leave me with a beautiful smile...a broken heart ...broke pockets...and depressed with 43000 debt ....this was a consultation visit ....undecided...
      but I am out of 3000. when there is no surgery date ...no medical clearance....no implant teeth made for a not arranged surgery...Jerry H*** called me an said I must pay for the office time and there is no refund...but also said at the visit that if this does not work out you can get your 3000 refunded back ...but now calls and said no refund....
      I can't do this surgery or this type of debt ....I only asked for a refund of my 3000. I am seeking a response or a refund through the help of the BBB ....
      I have left messages to speak to the office manager James H***** ....but never got a call back ....Jerry H*** gave me a very rude call which has left me in fear to return to that office ...
      I am a disabled senior citizen...who can not afford to get the dental work done ....I only want to be refunded my 3000.
      ***** ******** *** ** *** *** *** Fort Lauderdale FL 33312 ..
      ************ ****

      Business Response

      Date: 06/03/2024

      This patient has been refunded in full.  I have attached proof.

    • Initial Complaint

      Date:05/24/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was trying to get started in the implant process so I paid the $1000 required deposit for her to get started. Somewhere along the way after the Minnesota office refused to even see her for a consult due to her medical history, the sales person said she’d put in a request for a refund of my $1000 deposit. She then got my daughter an appointment in the Nashville office and they too refused her. Still no refund. She then said she could get my daughter in at the Las Vegas office. At this point my daughter and I were both so discouraged that we decided to get the procedure done in our hometown rather than going through all the travel arrangements again and end up getting turned down a third time. Many texts later I did finally get travel expenses refunded but still no deposit back. This has been going on for several months. My daughter has never been seen by anyone at Nuvia in person and there is no reason why I should have to forfeit my $1000 for a procedure that hasn’t happened. I’m just getting the run around and have also been told there is no Nuvia headquarters phone number that I can even call. This has all been done through text messages or phone calls with the salesperson. I do have all texts saved but some of the reassurances of refund I’ve gotten have been by phone so I have no records of those.

      Business Response

      Date: 06/03/2024

      This patient has been refunded.  Proof of that is in the attachment.

      Customer Answer

      Date: 06/05/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ***

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of March 25, 2024, the amount of 48,600.00 was electronically transferred from Empire Trust Company to Nuvia Dental Implant Center in Las Vegas Nevada. Nuvia dental Implant Center was going to provide full arch dental implants to the upper and lower sections of my mouth.
      Nuvia Dental Implant Center sent a notification to my cartologist requesting my medical records. My medical records were received by Nuvia Dental Implant Center. At that time, the doctor at Nuvia REQUESTED some type of letter from my cartologist saying that it was alright for me to be given GENERAL ANESTHESIA in a CLINIC SETTING. It was at this point that I became frightened about the procedure. If the Nuvia Doctor was not sure about continuing with the process without a letter from my cartologist, then something must have frightened him enough to make the request. At that time, I decided to cancel the procedure because I was afraid for my life.

      I have called Nuvia Dental Implant centers in Las Vegas and sent emails numerous times to try to speak with the manager about receiving the refund. I AM BEING COMPLETLY IGNORED. I have not received any correspondence pertaining to the refund procedure. These funds need to be returned to Empire Trust in Albuquerque and not to myself. All I am asking for is a refund of the money that I paid for the service that I decided not to pursue.

      Business Response

      Date: 05/31/2024

      This patient has been refunded. We have uploaded two different documents to prove it has been delivered.

      Business Response

      Date: 05/31/2024

      This patient has been refunded. We have uploaded two different documents to prove it has been delivered.

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