Complaints

This profile includes complaints for Sinclair Oil, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sinclair Oil, LLC has 10 locations, listed below.

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  Sinclair Oil, LLC

  550 E South Temple Salt Lake City, UT 84102-1005

• 

  Sinclair Oil

  PO Box 1677 Englewood, CO 80150-1677

• 

  Sinclair Oil

  PO Box 1677 333 W Hampden Ave Englewood, CO 80150-1677

• 

  Sinclair Oil, LLC

  PO Box 30825 Salt Lake Cty, UT 84130-0825

• 

  Sinclair Oil, LLC

  2350 S 1900 W Ogden, UT 84401-3216

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is *********************** and I have tried 3 times to return cans at the gas station sinclair ,only to be told that they are not taking cans. This has happened 3 times now with at least two employees on duty in the middle of the day.

  Business Response

  Date: 06/10/2024

  The locations are independently owned and operated. Each location contracts with Sinclair to be a distributor of our fuel and use of our fueling smart phone app.

  
  The location store and services offered to customer's are the responsibility of the owner/management.

  
  We suggest you reach out to them directly with your concern and request be speak to Mangement concerning the services they offer.

  The ************** Station

  *************

  The Dalles OR

  ************

  Thank you,

  HFsinclair **************** Department 

  **************

   

  
  

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/23/2024 around 2:00pm I entered the *********** remote location at your Sinclair **************************************************************** location. I set my two packages (boxes) on the counterspace: box one had a QR code where I simply bring it to a **** location with code to scan; box two needed a label printed and attached to the package. Before I could state any of this information, the customer service representative behind the counter immediately told me that Im required to place addresses onto my boxes. I attempted to clarify, and he cut me off, aggressively asserting that I needed addresses affixed to my boxes. I again attempted to ask if he could type the information into his computer to print a sticky label and he again did not allow me to finish my sentence, reiterating he requires addresses on my packages. I again asked to clarify, and he became irate, cutting me off again. I explained that I understand what he is saying but still need to know if printing a label to affix to box two is an option. He demanded to move onto the next box. Shocked by his antagonistic behavior, I slid the next box closer to him that only required a QR code, retrieving box two that I needed a label printed. He violently slid the box back to me and refused me service, asking me to leave. I asked why, completely dumbfounded by this customer service representatives behavior from the moment I approached the counter. He stated he is asking me to leave because he did not like how I slid the second box to him. I asked for a manager, hoping someone else will allow me to speak and understand my needs, and he said he is the manager. I asked his name, and he ignored me. I went to ************** at ***************************** where they happily printed the label for box two and accepted box one with a simple scan of my QR code. This representative was not only unhelpful and inept, but he was also intensely rude and bizarrely combative. I hope there is video footage for you to witness this encounter.

  Business Response

  Date: 02/26/2024

   

  Hello, 
  
  The locations are independently owned and operated. Each location contracts with Sinclair to be a distributor of our fuel and use of our fueling smart phone app.
  

  The location store and services offered to customer's are the sole responsibility of the owner/management. The particular location where the incident took place is a franchise of (S & S) Seven Eleven convenience stores change. I have provided a link below to file the complaint with S & S corporate.

  Contact - S&S Fuels (ssfuels.com)

  We do sincerely apologize for the inconvenience you have experienced concerning this issue.   

  Thank you.

  Customer Service Department

  ************************ 

  ************ Monday through Friday 7AM - 5PM  MST.

   

   

• Initial Complaint

  Date:04/27/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Dinopay app is a scam run by Sinclair oil. I used the app to pay for gas at a station in Kansas and was turned over to a collection agency and charged a $30 fee even though I had sufficient funds in the bank account to cover transaction.