We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gastroenterologist

Utah Gastroenterology, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gastroenterologist.

Complaints

This profile includes complaints for Utah Gastroenterology, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Utah Gastroenterology, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint regarding the billing practices of Dr. Chaya K************’s medical office in connection with a visit that occurred on August 27, 2024.

      On that date, I had a brief appointment with Dr. K************ that lasted less than 10 minutes. However, I was billed for CPT code *****, which is reserved for visits lasting 45-59 minutes. Upon reviewing my medical chart, I discovered that Dr. K************ falsely documented that our face-to-face time was 35 minutes, with a total visit time of 60 minutes. I have timestamped documents showing that the chart was completed only 36 minutes after my scheduled appointment time and approximately 10 minutes after I left the office.

      I raised my concerns with the office and was ignored for almost two months until they informed me that the additional time billed included non-qualifying administrative work, such as pre-authorizations, which is not permissible under medical billing guidelines. Not only is this in violation of Medicare, Medicaid, and insurance contracts, but it is also a misrepresentation of the actual services rendered.

      Despite my attempts to resolve this matter with Dr. K************’s office, they have refused to correct the bill or issue a refund. I believe this practice may reflect broader fraudulent activity, which could affect other patients as well.

    • Initial Complaint

      Date:09/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They made an appointment to do a procedure based on a referral from the hospital for cancer screening. They then called back and cancelled the appointment because I had seen another doctor (granite peaks GI) over a year ago, and have an ongoing billing dispute with them. I am now delayed in a possible cancer diagnoses while I set up care with another organization, wasting valuable time and effort for sheer greed.

    Utah Gastroenterology, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.