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Business Profile

Grocery Store

Rancho Markets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Rancho Markets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rancho Markets has 11 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date occurred was November 28th at around 4:03 pm.
      My husband and I went to the rancho market store to get some groceries. When we were entering there was a large security man at the door who did not let my husband in. He demanded to know whether his service dog was a service dog, what it was for, and if he had a license. My husband told him that it was a service dog. But the man said that we could not enter because we didn't have a license. It is illegal in the state of Utah to ask what the service dog is for, what disability or accommodation it's for, or to ask for certification.
      I asked to speak to the manager, and she informed me that they honestly hadn't had any sort of training on what to do about service animals. That they just didn't want service animals near the restaurant part of their establishment. I told her I understood, but that we weren't going to the restaurant establishment. We were just going to get groceries. I also informed her that they are not supposed to ask about what the dog is for, or for certification. She said she understood, but reiterated that they didn't have any sort of training on how to deal with service animals. She also mentioned that the security man worked for a third party company, and not for their store. That man's name was Pàle. The manager I spoke with is named Yazra.
      The security man was very hostile and kept talking over me and getting uncomfortably close to me. Finally I had to tell the manager that I couldn't continue speaking comfortably if he was still there arguing. She was able to send him away. She said that next time we can be allowed in, but I don't know what kind of guarantee that is. I don't want to be shopping and then some security man kicks my husband out again. Since there was no resolution I am sending this complaint.

    Rancho Markets is NOT a BBB Accredited Business.

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