Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** WAS DRIVEN OFF THE *** WITH ****** MILE ON THE ODOMETER AN IT WAS ONLY DRIVEN 868 MILES SINCE IT WAS PICKED UP ***** THE *** THE ENTIRE ***** END IS SHOT NEEDS $4045.47 WORTH OF REPAIR WHEN SPOKE TO THE MAN INCHARGED OF THE **** AN HE BRUSH ME OFF TO THE NEXT PERSON THEY CLAIM TO HAVE INSPECTED THE ** BEFORE I PICKED IT UP ITS HARD TO BELIEVE THAT WITH IN *********************************************************************************************************************************** IT THE *** STATION IS ONLY UP THE STREET ***** THE DEALER I PUT MY WIFE AN KIDS A RISK WHEN WE TOOK A SMALL TRIP. THE MANAGER SAID WE HAD TO FIX IT BEFORE IT WAS TRADED IN HE WAS VERY UNPROFESSIONAL I FEEL LIKE HE TOOK IT AS A JOKE I BELIEVE I HAVE PUT MY FAMILY AT RISK, IS A JOKE I AM WILLING TO SETTLE THE MATTER WITH THE ** GETTING REPAIRED OR GET A DIFFERENT ** IF THE RIGHT ** IS AVAILABLE, TO SAFELY ACCOMODATE MY FAMILY, I HAVE A COPY OF THE ESTIMATE IF NEEDED.

  Business Response

  Date: 03/22/2024

  Dear ******************,

  Thank you for bringing this concern to our attention. We take all feedback seriously and strive to address any issues within the scope of our original agreement.

  Upon reviewing your complaint, we understand your frustration regarding the problem you described, however, it's important to clarify the terms of your purchase as stated originally. As explained, the motor home was sold to you in an "as-is" pre-owned condition, with no written or expressed warranties. This means that any repairs or maintenance needed after the sale are the responsibility of the buyer.
  
  We also acknowledge that your sales advisor informed you explicitly that we do not inspect the chassis of the vehicle and recommended that you seek the expertise of an automotive mechanic if you felt so inclined.  This recommendation is even more pertinent given the fact that the motor home in question was already 11 years old at the time of purchase.  This recommendation and disclosure underscore our commitment to transparency and ensuring that customers are aware of the limitations of our services.
  
  While we empathize with your situation, we must re-emphasize that our dealership does not provide, nor claim to provide chassis services such as alignment inspection or repairs. Our inspection and preparation processes focus on ensuring the functionality of the "House" part of the motor home and its components, as discussed prior to your transaction.
  
  Regarding your assertion that the front-end issues occurred within a short distance after the purchase, it's essential to consider the various factors that *** contribute to mechanical failures, including driving conditions, rough terrain or damaged road surfaces, and general wear and tear.We do not guarantee the condition of the chassis, especially given the uncertainties associated with used vehicles.  It would be logistically impossible (and devaluing to the inventory) if we were to drive every vehicle over 800 miles to determine its reliability.
  
  Regarding the stated requirement for repairs, we strongly recommend seeking a second opinion on the damages prior to paying for the repairs you have described.  It would be very unconventional for all the components of any vehicle system to all fail at once.  Having a second opinion is always a good idea to prevent overpaying for repairs, or even worse paying for repairs that are not actually needed.
  
  We regret any inconvenience or safety concerns you *** have experienced during your recent trip, and we are pleased that you and your family were kept safe.
  
  We appreciate your willingness to resolve this matter amicably. Should you wish to explore options for repair or exchange, we encourage you to contact us directly to discuss possible solutions or recommendations on a certified chassis service center.
  
  If you require any further assistance or documentation,please do not hesitate to reach out to us.
  
  Sincerely,
  
  Motor Sportsland

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********,  I will go to get a second opinion  and am ok with closing the claim, no further requests, thanks

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