We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Ken Garff
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ken Garff's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ken Garff has 80 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.38

    Average of 1,892 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lynn S

      Date: 04/30/2023

      Excellent service, but for me, showing the video did not answer the questions I originally came in with? It was a one way communication. I still needed to go back to the desk and re ask my questions.

    • Lindsay S

      Date: 04/30/2023

      I took my 2020 CR-V in for an oil change and tire rotation. They got me in right away even without an appointment. The service tech was very friendly and professional. I had some missing clips/screws on the splash guard and they replaced them at no charge. They did a full inspection report and went over the findings but never pressured me to have the additional services done through them (tire replacement, alignment). While I was waiting for my car, I decided to look at the newer models. The sales associate that helped me was friendly,knowledgeable and patient. Eventhough he knew I wasn't going to be purchasing a car, he never made it feel like I was wasting his time. I would recommend this dealership for both their sales and service departments.

    • Claudia R

      Date: 04/30/2023

      I had an AC in my Honda Civic, I made an appointment and Honda took me in right away. They kept me informed about everything that was going on, they even sent me a video of the work they had done. I appreciated that kept me up to date on what was going on with me car, my service manager Sergio was quick to respond to anything I needed. Customer service was great. I got my civic back when promised and my AC is running great. Thanks so much!

    • Cecilia Z

      Date: 04/30/2023

      Thanks again to Ron, Conway, Rigo & the whole Honda of the Desert team for helping me get into my 2021 Honda Accord. I’m in love ????

    • JINKY K

      Date: 04/30/2023

      We dealth with ****** when I bought the Rav4. It was a painless experienced, better than we imagined. He was calm, mellow & was not pushy at all.

    • Terry M

      Date: 04/30/2023

      ***** was extremely helpful and friendly. Even offered to call me an Uber so I didnt have to buy one to pick up my car. Quick and easy. Great visit.

    • Matthew D

      Date: 04/30/2023

      Ive been going to this service center and years and **** has been the best so far. Thank you ****!

    • Larry L

      Date: 04/30/2023

      Very professional and honest. Gave me a fair price and delivered the car i wanted. Highly recommended.

    • Leslie D

      Date: 04/30/2023

      ****** from the service department helped me with my oil change appointment. Everything worked smooth and fast. Thank you!

    • Denna S

      Date: 04/30/2023

      This was my first experience with Culver City Honda. I was referred a family member who raved of the great customer service and staff so when I purchased my first 2020 pre-owned Honda CRV, by the way I LOVE!! I was bound to go. From the drive up to the entrance to the check-in point was acknowledged with a great greeting and point of direction to the starting process. Everyone was friendly and very respectful, which is key to great customer service. ***** who checked me in was very helpful and ***** who processed my car was helpful in providing all the information i needed on getting my oil changed and checking for recalls I was concerned about when I checked my vin# on my vehicle. Only thing I had a problem with was getting the wrong information that I had recalls that werent involving my vehicle on the website. I guess I put in the wrong car type! But, nevertheless, my car was ready in a decent time and I was well informed by text messages when it was ready for pickup. Great communication throughout and this dealership will be the place my car will continue to use. Thank you!! ..Honda to for living up to your commercials and people who you have representing your name..Respectfully Proud New owner *************************** ??????

    Ken Garff is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.