Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a used vehicle from Tim Dahle Infinity on 9/23/2024. Since then the car has been in for repairs four times with the check engine light being on. It came on the first night I had it so I took it back to the dealership for a diagnostic the next day. They looked at it and "fixed" the issue. I got the car back and the same day the check engine light was on again. I called them they said I could bring it in but they didn't have any openings in the service department until the next Monday so I left the car with them. They had had it for over a week by now and I got no updates about the status of the car. On 10/07/2024 my parents went in to talk to the sales manager about the repairs being done on the car, he then tells them it needs a new catalytic converter and they would fix that issue. After having the car for over 2 weeks by now I finally get it back and 2-3 days later the check engine light came back on so I took it back. I got a call from the mechanic the next day that the part I needed was not covered by the warranty I purchased and it was going to cost me $800 dollars to fix it. I went into the dealership and talked to the sales manager Lukas C***** who told me they would not be fixing the car. I explained that the check engine light came on the first day I got the car and had only had it in my possession 7 out of the 30 days that I bought it and it was in the service department the rest of the time and I thought it was only fair for them to pay for the part needed. Lukas told me they would not be fixing the issue and that I bought a used car and to deal with it. I now have a car I've owned for a month that is not safe to drive, still has the check engine light on and needs repairs.

• Initial Complaint

  Date:09/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a car at Tim Dahle Murray that I wanted to buy.
  I dealt with the salesperson, and the manager to determine the sale price of the car.
  We all agreed on the sales price, which included the price of the car, tax, title, dock fee, license fees. So I said yes I'll buy it, AFTER we ALL agreed that there were NO OTHER EXTRAS THAT WOULD BE ADDED TO THE CAR. The final price was set in stone.
  We worked through the financing and after many hours and 3 different trips to the dealership in the same day to work through it all, we sat down the sign the deal.
  Once it was all settled, we sat down to sign the loan and papers. I saw 2 separate "extras" added to the deal, totaling $800.
  I reminded them that we ALL agreed on the price, and that there were NO EXTRAS to be added.
  They explained that these extras are put on EVERY car and are non-negotiable.
  I told them I'm not paying for extras we didn't agree on, and ESPECIALLY that NO ONE HAD EVEN MENTIONED EVER. They just PUT them on the final deal at the end without saying any thing, expecting that I'd be stupid enough to just sign it.
  I said I'm not paying for extras. They said there's no choice. So I demanded my money back (my down payment I had ALREADY GIVEN THEM).
  So after wasting an entire day, and finding out their lies trying to screw me out of an extra $800, I went home empty handed.
  These people are as crooked as they come. They all knew about the extra money, except the customer. And they hide it until you think it's too late to back out.
  I'll spend the rest of my life telling everyone I know how crooked they are. But at least they'll make the extra $800 on the next guy!
  If you ever go to Tim Dahle - BEFORE you waste your life there, ask about their EXTRA CHARGES NO ONE WILL TELL YOU ABOUT until you sign the papers.
  Congratulations Tim Dahle.
  Enemy for life!

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Tim Dahle Infiniti Dealership in Murray and was working out a deal to purchase a vehicle. When talking about the trade in of our vehicle, it was stated we’d fix the windshield and tire pressure sensor. Manager came back stating we needed to fix the struts (that weren’t broken). Refused to discuss further. My husband asked for the keys to our truck as we were done negotiating. Manager refused to give my husband the keys and began yelling in front of mg children. We were told to leave the premises. He continued to yell and cuss in front of my children and threatened to slap my husband across the face. He then called the cops and refused to tell us where he had parked our truck after appraising it. Another employee had to mention where it might be as the manager was still yelling at my husband to leave without us knowing where he put our vehicle. The manager then ran my husbands credit report after kicking us out of the dealership with no intent on purchasing without our permission. We were off the premises at 8:20 and credit was ran at 8:59, for no intent of purchasing (nothing was signed as we were going to finance the next day after completing the truck fixes and told credit would be ran at time of signing). This was done in malicious intent and without permission. We now have flagging credit reports from them running our credit. He kicked us out of the dealership without giving us our keys to leave and then refused to tell us where he placed our vehicle, then ran our personal information 40 minutes after we had left without permission. We also had small children with us that witnessed him kicking us out.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased a used Jeep Cherokee Trailhawk from Tim Dahle just under a year ago. I've had it in their shop a number of times with different warning lights going on and off. They would say it is fixed and a few weeks later that particular light would come on again. Most recently it has been the "service airbag system" light would come on intermittently. TD decided they couldn't fix it and sent me to LHM Jeep. This is the side curtain airbag that LHM pulled out of it. It had deployed prior to my purchase and someone (maybe them) cut the deployed airbag and zip tied the remnants and tucked them back in. This is criminal according to Utah statute. I tried to get someone to speak with me about this but no one will call me back. I'm just beside myself!!

• Initial Complaint

  Date:12/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: July 15, 2023
  Amount Paid: $8,299.99
  I reluctantly purchased a 2016 Hyundai Elantra under persistent pressure. The salesman promised that the vehicle would be a reliable choice and it would give me no issues. He also assured me that the vehicle had never been in any accidents and had a clean title. Which I later found out was a lie, since the car had been in an accident.
  Regrettably, within two hours and six miles of driving, the engine light illuminated, and the car struggled to accelerate. I returned the vehicle to the dealership the salesman was off that day, so the sales floor manager assisted me with the issue. He ran a diagnostics test and right away seemed aware of the car's engine issues, claiming it was a recall covered by Hyundai. He reassured me that they would make things right and the car would be a very reliable car since it was going to have a new engine. The car was returned to me a week later. I again had the car for a day and the check engine light turned back on. The car was returned to me a total of 2 times before it was indefinitely left at Murdock Hyundai of Murray. I was told that first the technician was waiting on a recall approval that was not approved and later a "goodwill" claim that was also denied. I would not have gotten this information if it had not been for my constant calling and driving over to Murdock Hyundai of Murray. It is now being kept until Tim Dahle approves an engine replacement. It has been six months since I purchased this vehicle, and the last communication I had with Tim Dahle Infinity was to inform them that I was told they would need to approve a new engine for the vehicle. I asked what they would do in my situation and they suggested that I put pressure in the General Manager over at Murdock Hyundai of Murray for misleading me and them into thinking this was a covered fix. At this point I no longer feel safe with a repaired vehicle. I have lost faith in both dealerships.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 dodge charger GT from this car dealership. I was negotiate the price, that’s when Lukas went and got a copy of Kelley blue book to show me they could not drop the price of the vehicle, Because of the equipment / features that was on the vehicle. The next day I was looking at the equipment and realized there are several things that are not on the vehicle, that they told me was on the vehicle. These are the Items that are not on the vehicle - Blindspot alert, ventilated seats, GPS and low tire pressure warnings, these are to name a few. I’m not sure what else is not on the vehicle because they did not walk me through these features. Now I know why they did not walk me the equipment / features because it is not on the vehicle. When I reached out to them and ask them to fix this, they pretty much told me we are done here. Juan told me I had a credit score in the 600s. He told me the exact credit score that I had. I work in a business that we are not allowed to tell the customer what the credit score is. I received a letter from Wells Fargo where I financed my car they sent me a letter showing my credit score in the 700s. Juan said they had to give me a high interest rate, because of my credit score. I have reached out to Wells Fargo and ask them to look into this. Because I should have a very good interest rate with my credit score is in the 700s. They told me that I had to purchase a theft protection warranty, and it was non-negotiable. On the theft protection warranty it says this purchase of a theft protection product is optional and is not required to finance lease or purchase of a motor vehicle. When I talk to them about this, they told me that they charge everyone this and it’s non-negotiable. I believe that this is wrong. I should have the option whether or not I want to purchase this. They also charged for under coating that is not on the vehicle. I canceled my extended warranty with them, and still have not heard from them.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ****. I bought a Chrysler 200 S 2015 from Tim Dahle Infiniti on the 10th of June, 2023. I had a down payment of $3000 and financed about $11k. I was there with my Uncle and cousin.
  
  Before I bought the car, I had two requests. To check out the car thoroughly so that any visible repairs that need to be carried out now should be. The second was that I wanted it registered in Idaho. I am a Brigham Young University Idaho student. The sales people, Lukas and Scott assured me on many occasions that my requests were easy enough for them to carry out. They even convinced me that their in-house service personnel would do a better job of thoroughly inspecting the vehicle than anybody else I might bring. I acquiesced and they told me to come back a day after I signed the deal to ensure they could carry out all the requests I had made.
  
  After a short while, I noticed several issues. I brought it back to the dealership and was quoted 4000$ to fix problems that were existing in the car before I bought it. I paid $250 just for the same service personnel to assess it. When I asked why these problems weren’t communicated to me earlier, Lukas said the service team did not have a record of any thorough investigation of the car. He said they only did a visual inspection. I have now spent close to $2000 trying to fix a car I just bought and the car has been in a shop far longer than I have driven it.
  
  I was told by the woman in charge of registration that registering in Idaho had some complications. This was not what Scott or Lukas had said. They had in fact promised that it would be easy and they requested for my current Idaho plates several times through text.
  
  I have been lied to, treated like I wasn’t human, I have had the dealership employees hung up on me and even shout at me to stop calling them for answers, and I have been severely cheated. I needed a car for an important internship and for a big part of it, I have not been able to use the car.

• Initial Complaint

  Date:08/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Utah Motor Vehicle Enforcement Division website states: "When the price of an automobile is quoted, it has to be clearly identified and the price must include everything the customer has to pay, except for sales tax, title and registration fees."
  
  Tim Dahle Infinity required as a condition of sale the unadvertised and not optional charge of $700 for "shop fees". This effectively was charging me for work that was done prior to me purchasing the vehicle when this dealer cost should have been included in the price of the vehicle which would be visible up front to the purchaser. as opposed to the current business practice of adding it in to a list of fees disclosed during arrangement of financing. I disputed the fee multiple fees and was finally told if I didn't like the deal offered I could leave. We needed a car and wanted this particular car, but Tim Dahle would not honor the price offered on both KSL Classifieds as well as the Tim Dahle Infiniti website.