We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bedding

Beddy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

This profile includes complaints for Beddy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Beddy's has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Beddy's

      5491 W Hammerfest Dr Ste 201 South Jordan, UT 84009-1831

    • Beddy's

      3818 W 12280 S Riverton, UT 84065-7614

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the fall of 2023 I purchased 3 sets of Beddy's (2 of the sets were purchased as part of an exchange where I decided to keep both items). One arrived with a defect in the fabric that they replaced. Recently a second set was discovered to also have defective fabric when the fitted sheet ripped right down the middle within 6 months. The sheet in question is on a bed that is rarely slept in and has only been washed a few times.

      I contacted the merchant about the warranty that came with the purchase. They offered a gift card for half of the purchase. A gift card sounded adequate until they refused to sell any pieces separately. A gift card as a "warranty" means I would have to purchase a full set of bedding ($300), use the gift card, and pay $150 out of pocket for ONE sheet that is still within the warranty. I asked to purchase a replacement sheet separately, which they refused.

      Unfortunately, I was misled about what their "warranty" entailed. Although they claim to offer a 365-day "tiered warranty," they do not stand by their products after 180 days. Finding the details of the warranty is impossible on their website. Beddy's does not offer a true warranty and it allows them to continue to profit off of an inferior product and poor customer service.

      They rely heavily on "we're a small business" as an explanation for poor-quality products, which I think is the most troublesome part of the entire ordeal--as if raking in millions from defective merchandise is ok. It comes as no surprise to me that much of the marketing of this influencer-run "small business" is done through other influencers through sponsorships, discounts, and freebies. Upon researching this company, you will find numerous reviews of the same defects--holes in the fitted sheets. On platforms where Beddy's cannot control the narrative, such as Amazon reviews, there are numerous people who have all experienced the exact same fabric defects in the fitted sheet.

      Business Response

      Date: 04/12/2024

      Beddy's does not consider tears in fabric to be a manufacturer issue. Tears in fabric can happen many ways and is not due to a flaw in manufacturing. Because we truly do care about our Customer, we do cover tears within our warranty.  We provide a 365 day tiered warranty on all our products. Beddy's is one of only a few companies that offers a warranty on items that are made from fabric and ours is one of the best there is. We are sorry, but we are not able to sell our tops and bottoms separately as the zippers will not line up properly. 

      Customer Answer

      Date: 04/15/2024



      Complaint: ********



      I am rejecting this response because: It is absolutely a product/fabric flaw when there are a plethora of complaints all over describing the exact same defects with photographic evidence like I am. There is evidence to suggest this use of poor quality fabric is a widespread issue. Touting a misleading warranty that is not actually real warranty and requires the consumer to spend more money on defective and low quality fabrics is unethical.

      Business Response

      Date: 04/18/2024

      Customer's sheet is not worn at all. Fabric can tear many ways that are not related to manufacturing. Beddy's has a 365 day tiered warranty and although we do not consider tears in fabric to be a manufacturing issue, unless it were to come from the factory like this, we still assist our Customers with tears with a warranty claim. We offer a replacement or a gift card for the full purchase price 0-90 days. We offer a gift card for 75% of the value 91-180 days and our third tier is a gift card for 50% of the value for items used 181-365 days. This item was purchased 10/01/2023 and the purchase price $288.96. When we assisted Customer on 4/11/2024 she was given a gift card for $144.48 which is 50% of the purchase price of the item. We feel our tiered warranty accounts for all true manufacturing issues and assists our Customers with items that aren't even considered a manufacturing issue. 

       

      Business Response

      Date: 04/19/2024

      You can find out warranty information in two spots. It is on the returns page under "REPORT A MANUFACTURER DEFECT" and on our FAQ page under "Post-Purchase Questions".

      *****************************************************

      ***************************************************

    Beddy's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.