Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 296 Customer Reviews
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Review fromToy W
Date: 07/16/2025
1 starReservation Desk is a SCAM! They take your money and reassure you that everything is going to be great. They provide the best "customer service" and then... wait for it... reality hits. When you go to check in, your room is nowhere to be found, neither your reservation. Why? Because it never existed. Keep in mind though, they took your money! Then you go to complain, you are reassured everything will be handled. Wait for it...it is not. Then you are told lies to justify why they will not be giving you your refund. Then you escalate it by speaking to a supervisor to end up being hung up on while you are in mid sentence explaining the situation. I agree with all the negative comments. They do not tell you about the service charge of $17.00 and they do make it seem as if they work for the "actual" hotel. My creditor will be disputing every charge and I really hope in the end they will not get a dime! Whether my creditor decides to pay or not is here nor there -- at least I won't be. I have to say, I learned a ****** and I will not ever allow a booking agency to charge my card until I have the keys in hand. This so called company is NOT professional and does not do the right thing; therefore, I have to question the validity. What company takes your money and not deliver the product? This one does!Review fromStacey G
Date: 07/15/2025
1 star**** ALERT! ************************** is a scam and so is the 3rd party site they use, **************** Many 3rd party companies use *************** like ***************************** as their 3rd party to book hotels. They advertise the best rates, but just charged me $1,533.90 more than if I had booked with the hotel directly, not including their $17.99 reservation fee. Not to mention are trying to refuse to give me a refund of $3,800 when I called within minutes of receiving the email from Lots of Hotels, a company I did not consent to book with- I booked with Reservation Counter. I just rebooked the same reservation dates at a 5-star resort and it was only $82 more than what they charged to book a 3-star hotel. This is a total scam. This is predatory behaviour from both Lots of Hotels and Reservation Counter.Review fromREMBERT R
Date: 06/23/2025
1 starREMBERT R
Date: 06/23/2025
The agent lied about the price and hid the $17.99 fee. I thought I was dealing directly with the hotel.Reservation Counter, LLC
Date: 06/24/2025
Thanks for letting us know, *******. We sincerely apologize for your experience with our representative this is not the kind of interaction we want for our guests. Im sharing your feedback with our support team right away so we can look into this issue further. If theres anything we can do to help make things right or assist with your reservation, please dont hesitate to reach out at *********************************** We're here to help!-Rachael, Review ManagerReview fromJP P
Date: 06/16/2025
1 starJP P
Date: 06/16/2025
This company is a scam artist deceiving customers. They are the first hit on ****** disguising themselves as the actual hotel, when they are in fact a 3rd party travel agency ripping people off. We booked a room at what we thought was the hotel, but unbeknownst to us, it was through reservation counter. It was at a significantly higher rate than the hotel was charging with a ton of extra fees. We booked a nonrefundable room, again thinking it was through the hotel but it was actually through this company. A representative and the manager both said there was nothing they could do but submit a request to the hotel to cancel the room which will take 5-7 business days. I would not send my worst enemy to deal with this deceptive and illegitimate company.Reservation Counter, LLC
Date: 06/20/2025
JP, thank you for bringing this to our attention. We are very sorry for the inconvenience you experienced and would be happy to look into this further, but we will need your itinerary number to look up your reservation. Please dont hesitate to contact us at *********************************** We're here to help!Review fromSamantha P
Date: 06/14/2025
1 starSamantha P
Date: 06/14/2025
If I could give no stars I would, I was lied to when booked BY A MANAGER named ***** that our hotel included waterpark tickets for our hotel and also guaranteed we would conjoining rooms since traveling with a new born. When I got the confirmation email it said nothing of it, I called back and then was told this is a private sale and there is no tickets included and no guarantee we would have conjoining rooms. So I told the man I was lied to previously then, he then escalated my case to billing to review the call and make things right. He said someone would be in contact by the 10th. No one contacted me, I called back in and a manager was supposed to call me back- never did. Apparently my case got escalated again because I called back in? So then I had to wait another 7-10 days. I canceled for a refund and am reporting it now with the ************************. Any business I have ever worked at, you dont straight up lie. Ive done sales my entire life, and then when caught up the situation is addressed immediately- not weeks later and giving people the run around playing games with thousands of dollars.Reservation Counter, LLC
Date: 06/20/2025
********, thank you for bringing this to our attention. We are very sorry for the inconvenience you experienced. I will immediately share your feedback with our support team so we can look into this further. If you have questions or need assistance with your reservation, please dont hesitate to contact us at *********************************** We're here to help!-Rachael, Review ManagerReview fromT0nya B
Date: 06/03/2025
1 starT0nya B
Date: 06/03/2025
I got scammed from this place. Someone took my credit card and charged ****** to some room in ********! They REFUSED TO HELP ME AND WERE TERRIBLE. DO NOT USE THIS PLACE! I had to cancel my credit card they stole my number! THEY are scammers!Reservation Counter, LLC
Date: 06/10/2025
*****, thank you for bringing this to our attention. If you have questions or need assistance with your reservation, please dont hesitate to contact our support team at *********************************** Were here to help!Review fromKimberly W
Date: 05/15/2025
1 starKimberly W
Date: 05/15/2025
This is the worst company EVER I called and asked specifically for a smoking room **** told me he spoke with his supervisor who was standing next to him and assured me that I had a king smoking room. When I got to the facility to check in I asked the desk what kind of room it was and told me that the facility is a non smoking facility I called reservation counter back from the hotel and was giving the run around. They said that it was non refundable but the hotel is willing to refund them so that they can refund me. I have spoken to several different people who all say the same thing they have to escalate it. All they have to do is call the hotel to get their money back and issue my refund being that **** booked my room under false pretense. This company is terrible and needs to be shut downReservation Counter, LLC
Date: 05/20/2025
Thank you for bringing this to our attention, ********. We are very sorry for the inconvenience you experienced. We will need your itinerary number to look up your reservation. Please dont hesitate to contact us at ********************************** for assistance. We're here to help!Review fromJean H
Date: 05/14/2025
1 starJean H
Date: 05/14/2025
This is a horrible company . Would give 0 stars. We booked a room and was told it was one price and when we got the confirmation email the price was way more. Not sure why the taxes and fees were more than $60 more than booking direct with the hotel for a one night stay. This was separate than the service fee. We definitely were not satisfied with our experience and wish we had found these other reviews before booking. Didnt realize it was a separate company thought it was the hotel which was my mistake but the company is definitely misleading and I would avoid at s costs.Reservation Counter, LLC
Date: 05/19/2025
Thank you for sharing your feedback, ****. We sincerely appreciate insights like these, which help us improve our service. Taxes and fees for reservations are determined by the hotel suppliers and are included in the rate shown at the time of booking. We apologize for any confusion regarding these charges. If you have questions or need assistance with your reservation, please dont hesitate to contact us at *********************************** Were here to help.Review fromWILLIAM B
Date: 04/07/2025
1 starWILLIAM B
Date: 04/07/2025
If I could leave less than 1 star, I would! Scam! Booked a king suite room with a view and they booked a king suite accessable room....not what we requested at all! Spent over 2 hours getting bounced around from one person to another to finally get told that we can't modify or cancel and rebook the correct room. Terrible customer service and they would not even consider that they booked the wrong room or try to make it right! Do not use this site...you will regret it!Reservation Counter, LLC
Date: 04/09/2025
Thank you for bringing this to our attention, *******. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, we will need your itinerary number. Please dont hesitate to contact us at ********************************** with this information and we will do our best to assist you.Review fromRyan M
Date: 04/04/2025
1 starRyan M
Date: 04/04/2025
I booked a hotel through Reservation Desk over the phone. I was quoted $119 per night for a two-night stay a total of $238. Without providing any written confirmation or showing the final amount, they charged my debit card $574.97, more than double what was quoted.I only received an email with vague terms and fees after the charge went through. This is deceptive and misleading. Worse, I made over eight attempts to call and resolve the issue and was either hung up on, left on hold, or rerouted without ever reaching someone who could help.I have documentation of the charge, booking reference, and call logs. This company is not transparent, and their billing practices are unethical at best and predatory at worst. I strongly warn others to stay away.Reservation Counter, LLC
Date: 04/07/2025
Thank you for bringing this to our attention, ****. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team. Once we have reviewed your case, someone will reach out to you. If you need assistance with your reservation, please dont hesitate to contact us at *********************************** We're here to help!-Rachael, Review Manager
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