Business Profile
Hotel Reservation
Reservation Counter, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 296 Customer Reviews
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Review fromVincent D
Date: 11/14/2022
5 starsVincent D
Date: 11/14/2022
The process was straightforward and easy to navigate. I was happy to establish our stays in ******** with great connection to the airport.Reservation Counter, LLC
Date: 11/15/2022
Thanks for your review, *******. We are happy you had a good experience using our website. We hope you enjoy your stay!Review fromJeremy M
Date: 11/10/2022
5 starsJeremy M
Date: 11/10/2022
Was very easy to make my reservation. Was a nice experience.Reservation Counter, LLC
Date: 11/10/2022
Thank you for your review, ******! We want our customers to have the best experience possible!Review fromDorothy L
Date: 10/20/2022
1 starDorothy L
Date: 10/20/2022
Made a reservation back in august fir 3 nights in ****** in November. advised I was travelingwith 2 dogs so reservation indicated hotel was dog friendly, 2 months Got call from Expedia that who transferred me reservation counter( part of this entity) that there were no dog rooms available so after 2 and 1/2 hours , rebooked at another faculty but original booking is declining to refund my monies even though error was their part. Definitely not happy with themReservation Counter, LLC
Date: 10/21/2022
Im sorry about your experience. We want our customers to have the best experience possible when booking travel with us. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. We will do our best to help your situation. If youd like more help with your reservation, please contact our escalations team at ***********************************Review fromJudie H
Date: 10/19/2022
1 starJudie H
Date: 10/19/2022
This company is a total scam. I have no idea how I was connected to them, but they led me to believe that I was talking to the reservation counter at the hotel. Their name in itself should be clue. I later called the hotel to change my reservation and I thought it was funny that the hotel couldn't find my reservation at first and when they did, it was for a type of room that was not what I was told I had originally. The hotel changed my reservation and I thought everything was fine until I returned from my trip and found a charge on my cc from the hotel, as well as from this company, who also charged a booking fee. I called the hotel and they said that when they rebooked my changed reservation, they refunded the charge to Reservation Counter's virtual credit card. I still do not have this resolved, but RC keeps emailing me saying they are trying to contact the hotel and have been unsuccessful in reaching them and they have told me not to complain to my credit card company because that will take too long. I am giving them until the end of this week and if they do not refund my money, including the booking fee, I will definitely go to my CC, and they will deal with this. I am ******* will respond here saying they are sorry, etc. Don't believe them - they don't care about any of their customers and I believe they have been stringing me along for weeks thinking that I will give up and forget. They even told me not to call back for a couple of weeks because if they haven't had time to rectify the issues, then the first ticket gets turned off and a new starts and then if I call back too soon, it will keep happening - what kind of a business does that? TOTALY SCAMReservation Counter, LLC
Date: 10/20/2022
Im sorry about your experience, *****. Reservation Counter is an independent travel booking agency that books over ******* hotels worldwide. We want our customers to have the best experience possible when booking travel with us. If youd like more help with your reservation, please contact our escalations team at *********************************** Know that we are doing our best to help your situation. *********Review fromMonica R
Date: 10/18/2022
1 starMonica R
Date: 10/18/2022
Im just like all the others. I know that Im wasting my breath. I too thought I was booking directly with the hotel. They make the website look very similar and they know it. Its intentional fraud the *** has already had a go around with them - back in 2017- and yet here we are. A scammy company being allowed to be deceptive. And the hotels know. They are partnered with them! Nothing will come of this review. I know that. All lessons cost money. ****** learned. Call the the hotel directly and hope that its a real hotel that you are giving your info to.Reservation Counter, LLC
Date: 10/19/2022
Im sorry if there is any confusion, ******. Reservation Counter is recognized by the biggest brands in travel and successfully books more than ****** room nights every day at over ******* hotels worldwide. We also assist millions of satisfied customers on a routine basis. Our goal is to provide our customers with the best travel booking experience possible. If youd like more help with your reservation, you may contact our escalations team at ***********************************Review fromDavid L
Date: 10/17/2022
1 starDavid L
Date: 10/17/2022
Horrible experience. The agent talked so fast and used such slimy hardball sales tactics that I couldn't tell what was going on. The agent used constant "bait and switch" tactics like telling me there were no rooms available then putting me on hold so he could "talk to his manager" and then coming back to tell me that I was in unbelievable luck because he found a room at a greatly discounted price with free parking thrown in. The hotel has free parking anyway and the "discounted" price he quoted was about 40% more than the price listed on the hotel's website. He kept pushing me to book a room at this price and telling me that if I hung up and called back I'd never get this same deal again. He wouldn't let me off the phone and kept trying to fit me into an alternate hotel if I didn't like the price, etc. I finally hung up and booked a room through the hotel's own website at the original much cheaper price. It's clear from the long thread of previous feedback that this company doesn't care about changing.Reservation Counter, LLC
Date: 10/18/2022
Im sorry about your experience, *****. We want our customers to have the best experience possible when booking travel with us. Im sorry you had an issue with one of our representatives. We appreciate your feedback. I will share this with our team so we can improve. Please feel free to contact our escalations team at ***********************************Review fromAlicia M
Date: 10/17/2022
1 starAlicia M
Date: 10/17/2022
Reservation Counter has a No Cancellation policy regardless of your travel plans changing ( which these do change). YOU ARE BILLED THE ENTIRE COST OF THE BOOKING PLUS $14.00 if you try to cancel. Completely unethical since the company name is not advised upfront (they talk and behave like they are the hotel), the cancelation policy is not advised upfront, NOR DOES THIS COMPANY ADVISE THAT THEY ARE A 3RD PARTY SITE (instead pretending to look up company rates and then advising there are no more rooms left for that rate). Complete SCAM.Reservation Counter, LLC
Date: 10/18/2022
Thank you for your review, **. Im sorry if there is any confusion between us and the hotel where you are booking. Reservation Counter is an independent travel booking agency that books over ******* hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. If youd like more help with your reservation, you may also contact our escalations team at ***********************************Review fromCaleb K
Date: 10/17/2022
1 starCaleb K
Date: 10/17/2022
Terrible company, do not use at all costs. I clicked ************** on ****** for a hotel and did not realize the link called ReservationCounter.com. They even replied yes when I asked if it was the actual hotel. They lied about the rate and even booked my room under a completely different name. Sketchy business practiceReservation Counter, LLC
Date: 10/18/2022
Im sorry about your experience, *****. Reservation Counter is an independent travel booking agency that books for over ******* hotels worldwide. We want our customers to have the best experience possible when booking travel with us. If youd like more help with your reservation, please contact our escalations team at ***********************************Review fromDavid L
Date: 10/14/2022
1 starDavid L
Date: 10/14/2022
This the worst booking system in the world.It changed my date from 10/21 - 10/23 for 2 nights to 10/2 - 10/3 for one night.,I found out when I received the confirmation email. I called back right away and tried to explain and rebook for 2 nights stay on the right dates that I wated, but got "no" for answer.Who wiould reserve hotel while was 500 miles away for the same night?I lost $ 114 for one night. reservation because the mistake of the system.I used other booking system and got the right date and number of 2 night stay for only $153.If possible, I still hope you can return my reservation money, you may said that was my fault for not checking before book, but why your system can't type it right?Reservation Counter, LLC
Date: 10/17/2022
Reservation Counter is recognized by the biggest brands in travel and successfully books more than ****** room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If youd like more help with your reservation, you may contact our escalations team at ***********************************Review fromCynthia L
Date: 10/14/2022
1 starCynthia L
Date: 10/14/2022
This company should be shut down - totally disreputable and unprofessional. I was trying to make a reservation at a hotel my workplace uses frequently. I told them the type of room I wanted, and the agent proceeded to ask what type of amenities I wanted; I've never been asked this question when booking a room. When I asked what amenities came with the room, the agent said he needed to check and put me on hold. Then he quoted me the price, including taxes and fees, which was $100 more than we paid when booking the same type of room directly with the hotel only six months ago. When I told him this, he attributed it to inflation, then said he wished his paycheck would increase too. After I gave him the information to book the room, he put me on hold yet again, then told me that this type of room was not available after all. He then told me another type of room was available, but would cost more (of course). Having dealt directly with the hotel several times in the past for similar functions, I knew for certain there was no way that the type of room we usually book was unavailable this far in advance. I immediately became suspicious and told him to disregard everything, and that I was going to call the hotel directly. He kept trying to get me to secure a room, and told me if I found a better price elsewhere, I could call back to cancel. At this point, he already had the credit card information. I told him at least three times that I did not want to secure a room and not to charge the credit card. He then said that if I did not secure a room, the price may increase if I decided to reserve later. He also said we could pay more going directly through the hotel. I then called the hotel directly and made a reservation for the type of room we usually book (and yes, there were plenty of those rooms left). And the price was exactly the same we paid six months ago. I also relayed my experience to the hotel.Reservation Counter, LLC
Date: 10/14/2022
Im sorry about your experience, *******. We want our customers to have the best experience possible when booking travel with us. Im sorry you had an issue with one of our representatives. I will share this feedback with the manager so we can improve. Please feel free to contact our escalations team at ********************************** if you need anything. *********
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