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Business Profile

Hotel Reservation

Reservation Counter, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Reviews

This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Reservation Counter, LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 296 Customer Reviews

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    Review Details

    • Sara B.

      Date: 10/12/2022

      Sara B.

      Date: 10/12/2022

      When I arrived at the hotel that my reservation was for, I was unable to check-in because the computer system was down. I was asked to go to a neighboring hotel to get a room. I was still billed for a room from this company even though I did not stay at this hotel. I have called 3 times and have been told they need authorization from their "supplier". When asked who the supplier was, I was told that is confidential information. The last thing ReservationDesk.com told me was that they expect a supervisor to review the claim in ***** business hours. I even asked "Do you mean ***** hours or business hours? As in an 8 hour work day?". The representative then said again, "Yes, business hours."That is 6-9 days from now and I have already been waiting 20 days for them to review my claim.

      Reservation Counter, LLC

      Date: 10/13/2022

      Im sorry about your experience, ****. We want our customers to have the best experience possible when booking travel with us. Please feel free to contact our escalations team at ********************************** for an update on your case. Someone will contact you. Thank you for your patience!

    • Dawn M

      Date: 10/06/2022

      Dawn M

      Date: 10/06/2022

      Fraudulent from the start. One thinks one is actually booking through the reservation desk at the hotel. At checkout from a hotel near ******************** I found that the actual cost of the rooms was 67% less than the amount charged by this business. After speaking with 2 representatives of Reservation.com, and numerous emails, it seems that the business is either unwilling or unable to provide a detailed, itemized list of their "fees". Apparently, these fees are from their suppliers - agents such as booking.com. Wow. Should have gone with booking.com for hundreds less.This is a fraudulent and shameful business. I will never use again.

      Reservation Counter, LLC

      Date: 10/07/2022

      Thank you for your review and sharing your experience. As an independent travel agency, we purchase our inventory from multiple hotel partners and suppliers. This inventory is purchased in bulk at a discounted rate, specifically for resale purposes. When this bulk purchase is made, the taxes and fees have already been added to the reservations by the hotel suppliers and are not itemized when we receive them. Your total price includes all the taxes and fees required to complete your reservation. We do not have this information as it was not provided to us therefore we cannot pass the information on to the consumer. We do apologize for any inconvenience. Please let us know if you have any further questions. You can contact our escalations team at ***********************************

    • Edward s

      Date: 10/03/2022

      Edward s

      Date: 10/03/2022

      my reservaition was never finished was lied to by first rep i wanted 4 days he priced it at ****** total res.the first 2 nights said he had to do them seperate told to hold and got disconected called back 2nd rep very rude would not honor first reps deal said he lied is prob why he hung up .. also ***** rep said no aditional charges at resort .. second rep said he lied about that also ..reservaition

      Reservation Counter, LLC

      Date: 10/05/2022

      Im sorry about your experience. We want our customers to have the best experience possible when booking travel with us. Im sorry you had an issue with one of our representatives. If youd like more help with your reservation, please contact our escalations team at ***********************************

    • Walter W

      Date: 10/03/2022

      Walter W

      Date: 10/03/2022

      Complete rip off. Mis-representes self as hotel. Over billed by 41%. RIP OFF My bill at checkout from Hampton Inn was $152.20 vs. ReseverationCounter.com at time of booking $215.44 with included hidden fees plus a service fee. MISLEADING, SCAM, RIP OFF.

      Reservation Counter, LLC

      Date: 10/05/2022

      I'm sorry about your experience. I will share this feedback with our team. We want our customers to have a positive experience. Please feel free to contact our escalations team at ********************************** with more details about your experience. Someone will contact you.

    • LAURIE M

      Date: 09/27/2022

      LAURIE M

      Date: 09/27/2022

      EVEN THOUGH I HAVE RECEIVED MY CONFIRMATION, I WOULD LIKE TO KNOW THE STATUS OF MY CHANGE TO THE ROMANCE AT **********.

      Reservation Counter, LLC

      Date: 09/28/2022

      Please feel free to contact our escalations team at *********************************** Someone will help you with your request.

    • Cesar S

      Date: 09/27/2022

      Cesar S

      Date: 09/27/2022

      Great pricing and availability. The ease and proximity to ******** was a good reason I made my reservation.

      Reservation Counter, LLC

      Date: 09/28/2022

      Thank you for your review! We want our customers to have the best experience possible!

    • Irene R

      Date: 09/26/2022

      Irene R

      Date: 09/26/2022

      These people seriously need to be put out of business. To have the ********** of horrible reviews should put a business under. My complaint is that I paid for a view and got a standard room. I called the day of the reservation to ask for a partial refund, just the difference of price. After being put on hold for a while, they said they'd call me back 3pm, Pacific time, when the manager of the hotel would be in and they could discuss. What's to discuss? I paid for a view, didn't get one, reimburse the difference. Common sense people. Common sense. They didn't call me back. I figured they wouldn't. Keep in mind people, I didn't even know I was using a 3rd party. It looked like I had been dealing with the actual hotel. Unscrupulous, deceptive, and just plain ******. I will be getting reimbursed.

      Reservation Counter, LLC

      Date: 09/28/2022

      Im sorry for your experience. We want our customers to have the best experience possible when booking travel with us. If youd like more help with your reservation, please contact our escalations team at ***********************************

    • Allen1 B

      Date: 09/25/2022

      Allen1 B

      Date: 09/25/2022

      It was a good experience. Thank you for your help.

      Reservation Counter, LLC

      Date: 09/28/2022

      You're welcome! We are happy you had a good experience!

    • Michelle B

      Date: 09/22/2022

      Michelle B

      Date: 09/22/2022

      Very smooth and easy to book; got confirmation quickly after also. happy to date

      Reservation Counter, LLC

      Date: 09/28/2022

      Thank you for your review! We want our customers to have the best experience possible!

    • Rebecca W

      Date: 09/17/2022

      Rebecca W

      Date: 09/17/2022

      Very easy to use and confirmation very fast I really like the experience

      Reservation Counter, LLC

      Date: 09/28/2022

      Thank you for your review! We are happy you had a good experience!

    Reservation Counter, LLC is NOT a BBB Accredited Business.

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