Reviews

This profile includes reviews for Reservation Counter, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Reservation Counter, LLC

  4700 W Daybreak Pkwy Ste 100N South Jordan, UT 84009-5130

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  Reservation Counter, LLC

  333 108th Ave NE Ste 300 Bellevue, WA 98004-5736

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  Reservation Counter, LLC

  2961 W Maple Loop Dr Ste 160 Lehi, UT 84043-5686

Review Details

• Review fromApollo R

  Date: 09/29/2024

  1 star

  Apollo R

  Date: 09/29/2024

  Fraudulent. Blatantly lied and charged a large amount for a completely wrong room despite reading back all information correctly. We asked for a specific room, 4 adults and 4 children that was supposed to be $700. Instead we got a confirmation email for a room that was 2 adults and no children and charged us a different amount than what he said, about $430. This was also after a long difficult conversation trying to get him to understand. He kept repeating the same questions over and over like he had no idea what he was talking about. It is as if they were on another planet. Then when we called back, a different agent refused to correct the situation other than canceling. Then a supervisor also got cocky. They were rude. Not exaggerating. Absolutely the worst reservation company I have ever heard of. The way they advertise on the internet is also misleading as if they were actually the Great Wolf Lodge when in fact they are just a reservation company.

  Reservation Counter, LLC

  Date: 10/01/2024

  Apollo, we apologize for your experience. Thanks for bringing this to our attention. We would like to look into your situation further, but we will need your itinerary number to look up your reservation. Please feel free to contact our escalations team at ********************************** with this information.

• Review fromJohnson O

  Date: 09/05/2024

  1 star

  Johnson O

  Date: 09/05/2024

  This company is a scammer, and my story is not different from the reviews I have seen here. They have a pattern of operation, and I would like customers to take note.On Saturday, August 10, 2024, I called one of the Hotels in **********, ***********, to reserve a room for a trip to **************************** for our sons first day in college. Somehow, I was routed to the Reservation Counter, thinking I was talking to the front desk office of a hotel. When I requested a reservation for that particular hotel, the lady on the other end of the call told me it was fully booked and that she would get me a comparable hotel. We concluded the transaction immediately, and I paid via a credit card.On August 16, my wife, son, and I arrived at ***, ********************************************************************************, at about 3:00 PM and noticed that the *** environment was messy and unkempt. The veranda floor towards the rooms was laden with water; the bedspread was stained, and the room was stuffy. At this point, I was completely dissatisfied and uncomfortable keeping my family in that hotel, which also felt unsafe.I immediately returned to the front desk office to ask for a refund. Unfortunately, every attempt to request that refund failed. The front desk officer said he could only refund if the Reservation Counter would send them an email. I had several phone conversations with Reservation agents/staff lasting over two hours, promising they would immediately send that email. About thirty minutes after I left the Hotel, a Reservation Counter staff member, Alley, called to tell me that she just called the front desk office and that the hotel wouldnt refund the money. That statement contradicted what the front desk officer told me, so I drove back to *** and narrated Alleys response. The front desk officer said nobody had called him and that he had not received any email from **************************, as Alley claimed.I have more to say than this space allows. I have waited for 20 days. 09/05/24.

  Reservation Counter, LLC

  Date: 09/06/2024

  Thanks for bringing this to our attention, *******. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromKris B

  Date: 08/28/2024

  1 star

  Kris B

  Date: 08/28/2024

  This company is not in the business of helping or service but rather scamming and stealing. What a shame in this day and age when air travel is so difficult, things are so expensive. We had a NINETY MIN. change in our plan and could not get to the city where we booked a room. We ha a TODDLER with us. Within 90 minutes NO business was harmed yet I was out $433. I can't wait to read the standard robotic response to this review. ***** on the owners of this criminal activity.

  Reservation Counter, LLC

  Date: 08/29/2024

  Thanks for bringing this to our attention, ****. We would like to look into this further and do our best to help you. I was unable to locate your reservation with the email address provided, so I will need your itinerary number. For assistance, please feel free to contact our escalations team at ********************************** with this information.--Rachael, Review Manager

• Review fromSusan M

  Date: 08/23/2024

  1 star

  Susan M

  Date: 08/23/2024

  People need to be aware of this third party reservation company. They imitate hotel property websites (very convincingly) and mislead customers into thinking they are booking with the hotel. Then they will leave off your last night after you've booked. When you cancel the reservation thinking you made a mistake they charge your credit card and will not refund you. They have non existent customer service. Please everyone be aware of scammers like this company. That have already had an *** investigation regarding misleading customers.

  Reservation Counter, LLC

  Date: 08/26/2024

  Thank you for your review, *****. Reservation Counter is an online travel agency. We book rooms for over ******* hotels worldwide and assist millions of satisfied customers on a routine basis. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. We would be happy to look into your situation further, but we will need your itinerary number. Please feel free to contact our escalations team at ********************************** with this information or if you have questions or concerns. We are always happy to answer any questions you have about our company.

• Review fromLaura R

  Date: 08/09/2024

  1 star

  Laura R

  Date: 08/09/2024

  Be cautious when making online reservations. The company Reservation Counter often appears as the top choice for major hotel chains, such as Hilton. However, it is crucial not to book with them. They have been accused of fraudulent practices. Many customers, including myself, have been misled into believing they were booking directly with a hotel, only to find out after receiving a confirmation that the booking was through Reservation Counter. Upon cancellation, they claimed a partial fee would be charged, but instead, a substantial amount was deducted. For instance, from a total fee of $620, only $53 was refunded. When questioned about the excessive 95% deduction, they cited it as their policy. Attempts to reinstate the reservation were unsuccessful, leading to further frustration. It is imperative for consumers to verify they are on the actual hotel's website and not inadvertently on Reservation Counter's site. NEVER DO BUSINESS WITH THIS COMPANY! l ************

  Reservation Counter, LLC

  Date: 08/12/2024

  *****, we're sorry for any confusion between us and the hotel where you are booking. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over ******* hotels worldwide. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. As an online travel agency, we are required to abide by the information our hotel suppliers provide to us. We apologize for any inconvenience. If youd like more help with your reservation, you may also contact our escalations team at ***********************************

• Review fromSherri M

  Date: 08/09/2024

  1 star

  Sherri M

  Date: 08/09/2024

  Warning! Do not use this site for booking reservations. First of all, you get charged & the rate is more expensive. The primary issue is they failed to pay the hotel, so the hotel charged my card. I paid twice for the same room, same night. It has taken me a week to talk to ************* I have to wait for another week for someone to review my case - no, they are not issuing a refund in a week, just reviewing my case. Seems like a scam.

  Reservation Counter, LLC

  Date: 08/12/2024

  Thanks for bringing this to our attention, ******. We apologize for your experience and the inconvenience this caused you. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromSara H

  Date: 08/09/2024

  1 star

  Sara H

  Date: 08/09/2024

  Thought we were booking through Omni but instead it was this 3rd party. They first said they could not help it was the hotel. So I called the hotel and they gave me the details of how this company buys up rooms and resells them. Then this company is responsible for everything from there on. So I called the company back and magically they lost my reservation even though the First **** saw it. Well, after I said that the lady says oh I do see it but we can modify or help people. Once you buy the room you are stuck. We wanted to upgrade for more space and on the website it was the same price. $600+ for zero customer support. I guess we will forever call from now on when booking with ****, if we ever book again. DO NOT BOOK OR EVER USE THIS COMPANY!!! I guess we will see if the booking information is even accurate once we get to the hotel tomorrow.

  Reservation Counter, LLC

  Date: 08/12/2024

  Thanks for bringing this to our attention, ****. We apologize for your experience. In order to look into this further, we will need your itinerary number. Please feel free to contact our escalations team at ********************************** with this information and we will do our best to assist you.

• Review fromLINDA M

  Date: 08/08/2024

  1 star

  LINDA M

  Date: 08/08/2024

  I booked an overnight stay through Reservation Counter and was quoted a price of $106.44. I instantly received an email stating that the price was $130.45. When I questioned the agent about the price, she hung up. I received a refund for the cost, all except $16.00, This is how they make their money.

  Reservation Counter, LLC

  Date: 08/12/2024

  Thanks for bringing this to our attention, *****. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager

• Review fromSteve M

  Date: 07/31/2024

  1 star

  Steve M

  Date: 07/31/2024

  This company WILL steal your money!NEVER do business with them!!

  Reservation Counter, LLC

  Date: 08/01/2024

  Thanks for your review, *****. As an online travel agency, we are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or are shared by our agents with customers booking on the phone. If youd like more help with your reservation, please feel free to contact our escalations team at ***********************************

  Reservation Counter, LLC

  Date: 08/02/2024

  Thanks for your review, *****. As an online travel agency, we are required to follow the terms and conditions as well as the cancellation policies that the hotels establish in the booking system. These policies are highlighted before customers complete their booking online or are shared by our agents with customers booking on the phone. If youd like more help with your reservation, please feel free to contact our escalations team at ***********************************

• Review fromJoanne Z

  Date: 07/30/2024

  1 star

  Joanne Z

  Date: 07/30/2024

  On May 25, 2024, I made a hotel Reservation at ************************************ Tapestry Collection by ****** for 7/1-7/8/2024. Check out on 7/9/2024. At the time, I was given the impression that I was booking my lodging through ******** central reservation system. The agent insisted I pre-pay for my accommodation, When I inquired why this was necessary, she stated this was a N.Y. state provision. On July 1, 2024, ********* Airlines notified me that my flight to ******* from *************** was cancelled. There was no way I could get to ******* and check into The *****. When I arrived in ******* on July 2, 2024 I requested a refund of $256.10 for July 1, 2024. The hotel manager stated that The ***** was not responsible for refunding my money because I made my reservation through a third-party company known as Reservation Counter. I was flabbergasted since I believed I dealt with ******** central reservation system.As of 7/30/2024, I have made six calls to Reservation Counter demanding my refund. The battle with The *****, Reservation Counter, and myself continues. The integrity and business ethics of Reservation Counter are questionable. This company should be "shut down." ****************

  Reservation Counter, LLC

  Date: 07/31/2024

  Thanks for bringing this to our attention, ******. I will share your feedback with our customer service manager so we can look into this further. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager