Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9th 2024 (on or about) i stopped in to this after hours medical facility. i was in the process of getting checked in (which is why they have my billing info). After explaining my symptoms, they told me to go to the **** since it was sounding like a heart attack. I did that. I was in this facility for about 5-10mins, most of which was spent getting my insurance info. I never saw a doctor, never made it past the front desk. They billed me ****** and my insurance as well (not sure how much). When i called to dispute this, and asked what exactly they were charging for, they began asking me what i was seen for, and if a doctor took my blood pressure. They could not tell me what the charges were for, and im still fighting them to have them removed.

  Business Response

  Date: 05/28/2024

  Patient has contacted our billing department they submitted a request on the no charge and was waiting on recieving this information and a response. Appreciate getting this notice so that we can review this more promptly, have notified out billing team to no charge visit based on documentation and will get this balance removed. Will reach ou to notify patient.

  Customer Answer

  Date: 05/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed that a new billing company has taken over and they are unable to reconcile billing with the previous company. I have provided a detailed excel of mine and my family's medical expenses, versus what I paid, versus what I owe, along with a print screen of my checking showing that it was paid. I am unable to get any resolution for the $205.57 billing discrepancy. I am also unable to escalate the call and I have not gotten a return phone call after leaving multiple voicemails. My attempts for resolution began 01/09. Calls/Emails were placed on 01/09, 04/05, 04/30, 05/01, 05/02, 05/06, and 05/07. For the accounts of ***** ******, ***** ******, ******* ******, and ******* ****** I owed a total of $1681.99. I have paid $1,653.03, meaning I currently owe $28.96, but the invoices from 08/01/2023 and 09/30/2023 total $234.53.