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Business Profile

Motorcycle Customization

Mat's Rods and Restorations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Customization.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 I met Matt and made a deal for him to restore and finish my 1965 Cadillac Sedan de ville. We signed the contract and that as far as it went. Constantly made promises of progress to not have anything completed I originally gave him $2500 down and then gave him another $2500 for a Chrome shop that he claimed went out of business and never refunded my money. Fast forward 3 years later Matt calls me and tells me he is taking out bankruptcy cannot finish the car and starts to blame everybody else for all the problems. At that point he got mad at me because I was not as sympathetic as he would like. So he pushed my car outside in the weather with no windows and a brand new interior that I just got done paying $6000 for now it needs to be restored once again So total cost that I have given Matt what's $5000 he is now cost me another 6 and probably another 3 in parts that were never returned to me. Refuses to give me any information or even answer the phone. Please do not let this man do business anymore.

Mat's Rods and Restorations is NOT a BBB Accredited Business.

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