Reviews

Review Details

• Review fromArlene C

  Date: 10/24/2023

  5 stars
  Kuru shoe company have a great line of shoes. Their customer service employees are wonderful. Today ****** helped me, she is so cheerful and helpful, you could feel her smile over the phone. ******, "Thank You" for your help.

• Review fromROSE MILA C

  Date: 10/23/2023

  5 stars
  Exchanges and returns are easy. No hassles! Maquel was great and reassured me right away.

• Review fromJoanne H

  Date: 10/19/2023

  2 stars

  Joanne H

  Date: 10/19/2023

  I ordered a pair of the Quantum 1.0 shoes, which were $5 off. They were too tight, so I went online to return them. When I did so, I got the message that they were ineligible for return. I went back to the product page, and it said nothing about the shoes being a ineligible for return. I called customer service, and the rep was able to process a return for me. He told me that the shoes were a "last chance," discontinued item. I asked how I would have known that since I couldn't see it anywhere on the product page. He said I would know it by the fact that it was $5 off. I would never have assumed that a 3% discount meant it was a final sale! He said he would escalate my concern so that the product page would actually reflect that the shoes were being discontinued and a final sale item. It's been a few days now since that conversation, but there has been no update to the product page. This was my first time buying from the company. I don't blame them for the shoes not fitting, but I am very disappointed that the terms were not at all clear. I am glad that the rep could help me. He said that he'd had many similar calls about this particular style.

  KURU Footwear

  Date: 12/05/2023

  We completely understand your concern and apologize for your experience. While we do state on our website that last change items are "non refundable or returnable" We will do everything we can to try and make things right to the best of our ability. A GURU will reach out to you to assist you further with any questions that you may have. Thank you for your patience.

• Review fromANDREAS S

  Date: 10/19/2023

  1 star

  ANDREAS S

  Date: 10/19/2023

  Advertises 45-day returns. Doesn't respond to return requests.Had to file a dispute with my bank.

  KURU Footwear

  Date: 12/05/2023

  We apologize for the delay in our response to you and your overall experience. Due to our unexpected increase interest in our shoes this holiday season our response times have diminished and we apologize. A GURU will reach out to further answer any questions and provide assistance.

• Review fromDon J

  Date: 10/17/2023

  5 stars
  Excellant job, *************** Great communication clear easy to understand. Easy process to order.

• Review fromJohn L

  Date: 10/17/2023

  5 stars
  I received great service From Marquel both professional and friendly, on return request of shoes, very happy and excellent company to do business with.

• Review fromTom G

  Date: 10/16/2023

  5 stars
  Maquel was helpful & patient with my order. My voice was a little hard to understand do to a recent cold. ****** even has difficulty understanding me. THANK YOU! Maquel

• Review fromDarlene A

  Date: 10/09/2023

  5 stars
  I received excellent service from Marquel today with my recent order. I love my Kuru Quantum 2.0 shoes so much that I ordered an additional pair while I waited for the issue to be resolved and with ******* excellent service it was resolved quickly and confidently. I really appreciate the great service and great shoes! Thank you ****

• Review fromDawn C

  Date: 09/29/2023

  5 stars
  A return was made easy by ******. All steps were clearly outlined. It would be nice if returns from ****** were, if not free then, subsidized to the same amount as ** customer returns.Thanks

• Review fromDmitry G

  Date: 09/27/2023

  5 stars
  Clearly a company that stands by its product and provides high quality service thank you!!