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Business Profile

Truck Parts

Red Rock 4x4

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company has shipped my package out to the incorrect shipping address provided and now my package is lost. They're denying their actions and are refusing to either send a refund or send a replacement to the correct address. I have provided my actual shipping address under their "Ship to a different address" option and they are claiming that I have not done that. To support my arguement, one of their customer support employees has actually confirmed the correct address that it was supposed to be shipped to through our email conversation. If I have never used the "Ship to a different address" option, they wouldn't have known my correct address but they do. After a week of going back and forth through email, they are still refusing to correct their mistake and are telling me that there is nothing they can do. Its not fair for me to lose $315 because they were careless at looking at the information for shipping provided. I even sent a reply email for the order confirmation stating for them to make sure to ship it to the correct address and not the billing address provided. Those are two different things. I have also contacted them online through their customer support request form immediately after making the purchase stating to send it to the correct address which they have failed to respond in time. I have all screenshots proving me letting them know of correct shipping address and that their employee admitting to having the correct shipping address and still denying of shipping to incorrect address. I want this matter taken care of or they will be hearing from my lawyer as well.

Red Rock 4x4 is NOT a BBB Accredited Business.

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