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Business Profile

Solar Energy Products

Intermountain Wind and Solar, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought solar panels and battery back up from this company a few years ago. I got the solar panels installed, but the battery back up was never done. The battery was the only reason I did any of this. Apparently intermountain wind & solar subbed out the job to another company, this company ended up going under, so now inter mountain won’t finish the job. I have emails of them acknowledging all this, but now they won’t even respond to me. I’ve been extremely patient in this, but now I’m not sure what to do…

    Business Response

    Date: 09/20/2024

    IWS was contracted as the installer of the solar system for this project. The other components or offerings were offered by SolarVault and, as part of the total price, Solarvault has been paid in full but has not provided the battery components or the installation of those components. IWS has been trying to negotiate a resolution with Solarvault to resolve this issue. To date Solarvault has promised various solutions but has made no progress. 

    Customer Answer

    Date: 09/20/2024

     

    Complaint: ********




    I am aware of this, this is the response that I’ve received before. In the end, it doesn’t matter to me who IWS subcontracted out this part of the job to. The money was paid to them, I do not get why they’re making their customer shoulder the consequences of their subcontractor. 

    Sincerely,



    ******* *******

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This past summer (2022) I hired Intermountain Wind and Solar to install a solar system with a battery backup on my residence in ********, **. They installed the solar system and it works great, but nobody ever came and installed the battery backup I have paid for. I have called the company and they agreed to refund me the cost of the battery backup, $2500.00, but that was months ago and I still have not received anything. I have called and left messages on voicemail and with the secretary who promised I would be contacted, never happened, so I sent a letter as suggested by an attorney to try and get this problem solved. Still I have heard nothing from this company. I have tried to get this matter taken care of but cant seem to do this without going to great lengths. I had been happy with the work that they have completed but now I just cant get anyone to help me clear up this last issue and Im not real happy with their lack of or willingness to talk with me so we can get it all worked out.

    Business Response

    Date: 05/22/2023

    *****,

     

    We are glad your solar system is up and working and we are pushing SolarVault, the sales company and battery supplier, to issue you this refund ASAP. 

Intermountain Wind and Solar, LLC is NOT a BBB Accredited Business.

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