Complaints

This profile includes complaints for Wiygul Automotive Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Wiygul Automotive Clinic has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Wiygul Automotive Clinic

  6001 Lane Dr Alexandria, VA 22304-3642

  
• 

  Wiygul Automotive Clinic

  9205 Livingston Rd Ft Washington, MD 20744-4913

  
• 

  Wiygul Automotive Clinic

  630 Grant St Herndon, VA 20170-4702

  
• 

  Wiygul Automotive Clinic

  5665 Burke Centre Pkwy Burke, VA 22015-2228

  
• 

  Wiygul Automotive Clinic

  11728 Sunset Hills Rd Reston, VA 20190-4709

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for services I DIDN'T need. Clinton, MD local kept my car for 2 days. On the second day I received the full report. UNDERSTAND I just picked up my car from my MECHANIC when I made the appt. On the 14th of Nov. For the 21st of November. I was told if I bring it before 8am. I would have it back that day. This is not the first time I dealt with this business. That is how it works. I work for Uber. NO SHOP keeps my car for more than a day. I can't afford that. Drop car off at 730am. Called at 2:30 pm. Guy THOUGHT my car was done because it was up front. Checked came back and told me it wouldn't be ready until tomorrow. Told me that at 330pm. Never have I EXPERIENCE something like this. I thought ok. My car should be fix next day. No next day a RECOMMENDATION of about 3000 dollars worth of services. That I DONT need. Had they ACTUALLY checked you would have seen about 90%of those suggestions I already took care of. So that tells me you DIDNT look at my car. You said my car was leaking. It DOESN'T. You said my car was LOUDLY banging and clanging. It DOESN'T. I have274,000 miles on that ORIGINAL engine. My car STILL rides passengers for ****. It CANT bang and clank. They wanted to charge me 80 dollars for a lugnut replacement of 7 lugnuts. UNDERSTAND I went to go buy lugnuts. Thay were out of stock but they cost 2.69 cent a piece. That means they were charging 59 dollars for labor on a five min job. My BIGGEST issue you DIDNT have to keep my car an EXTRA day to gaslight me. That was a TOTAL waste of time. You wrote a BOGUS evaluation report on my vehicle. This *** guy was the WORST person. He was EXTREMELY combative. Wouldn't let me talk. Told me after spending thousands previously at this shop I can take my business somewhere else. I'm sick and tired of dealing with business that HATE the community they serve. A good Businessman would appreciate his customer and want to work out a solution NOT be a *** hole

  Business Response

  Date: 12/27/2022

  From: ******************* <**********************************************>
  Date: Tue, Dec 27, 2022 at 9:45 AM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania  complaint #********.
  To: Better Business Bureau  <[email protected]>
  
  
  "Upon receiving **************' feedback, our team conducted an internal investigation and have concluded that the recommendations made to ************** for the work needed were accurate. We can also confirm that the timeline for work that was referenced by ************** is accurate and our team did end up taking longer than expected for which we are truly sorry. 
  
  ************** did in fact decline our service recommendations. The interaction that our employee(s) experienced with this customer was disappointing and unfortunate. His use of less than polite tone, and belligerent language is clearly evident in his complaint and as you can imagine it was only worse during the in person interaction. 
  
  ************** expressed his dissatisfaction with our recommendations by proceeding to accuse our employee (***) of racism, and then announcing that he disliked "***** people". Additionally, he proceeded to tell *** that he should "go work in a store that only serves ***** people." ************** created a meaningful disruption in our showroom which led to our team member suggesting that ************** take his business elsewhere. We appreciate **************' previous business and wish him all the best with this new maintenance team."
  
  Thank You,
  
  Christopher B**********
  Wiygul Automotive Clinic

  Customer Answer

  Date: 12/28/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received help from ******** charities for car repairs. They asked that I use one of the shops of their choosing. I was told to get an estimate on my own (which I did from two different sources) I then took my vehicle to wiygul automotive clinic on S Pickett st. For the initial estimate. I arrived June 24, I told Dave the shop manager what I knew to be wrong with the vehicle. I needed two parts that HAVE to come from *******. An EVAP canister and the bracket to hold it in place. I was given specific instructions from ******** charities. I was to pay 20% upfront and they would take care of the rest. I was then supposed to obtain an estimate and return it to them along with the signed voucher. The shop manager Dave said that he’d contact them and not to worry about payment. He refused to take payment from me. I was then contacted by the representative of ******** charities as they had not heard from the shop. Dave never contacted them nor did he order the parts like he was supposed to. When he finally returned he sent them the estimate and I brought my car in to drop off. A few days go by and I’m contacted by Dave. He proceeds to tell me he didn’t order the bracket and it would me an additional 400. I received two different estimates from two other shops. Both were in range 1,200-1,300 for repairs. Dave’s estimate was almost 2,000. When he called he kept asking are you sure “they” won’t pay? (******** charities) I advised no. He said he’d contact them. I didn’t hear back until 7/1. Where Dave proceeds to tell me my car is ready and instead of them fixing my car properly, they went to **** ***** and got some makeshift pieces to hold the canister in place. I was mortified. I told them I’d be in the next day to pick up my vehicle. I was at work and didn’t want to make a scene. They tried to take advantage. When this didn’t work they completed repairs that were not approved by me. I’d like for my car to be fixed the right way. This is unacceptable. 

  Business Response

  Date: 12/19/2022

  From: Chris B*** <**********@wiygul.com>
  Date: Mon, Dec 19, 2022 at 2:17 PM
  Subject: Re: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania complaint #********.
  To: Better Business Bureau <[email protected]>
  
  Dear ******,  
  
  We are very sorry for the inconvenience and pain we caused you by improperly addressing your car repair issues in partnership with ******** Charities.  We respect and understand your frustration and recognize we failed to take care of you and your vehicle the way we expect to do for all of our customers. 
  
  With that said, if you are willing to give us another chance, our senior management would like to reach out to you to discuss how we can make things right given what you experienced.   
  
  Please let us know if we can give you a call.  We hope to speak with you soon.  We hope you can accept our humble apologies.
  
  Sincerely, 
  
  The Wiygul Family 

  Customer Answer

  Date: 12/19/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****