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Business Profile

Asbestos Testing

ARA CO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asbestos Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/30/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used Ara Co to ***** our home due to water damage. The job was performed April 2023. Final payment was remitted July 13, 2023. We were told we would receive official/final paperwork detailing the abatement process thus proving the home was cleared for habitation. *****************, in fact, did not have the paperwork and informed us he would send the paperwork at the end of the work week. The paperwork was not delivered that week as promised and after several calls and texts, a MONTH later, I had to meet ***************** at 9pm, 30 minutes away from my home, on a weekday, to obtain the documents. The documents are incomplete and illegible. The documents are copies of copies which causes one to question the validity of the information he provided. In the last communication I had with ***** he stated he would deliver the requested documents. Since then, communication has come to a halt as ***************** has not responded to emails. I have sent numerous correspondences to ***************** via email and have not received a response. I am requesting legible and complete documents. During the abatement process, ***************** stated he would include a detailed list of all of our belongings that were removed from the home. He did not provide that list. We are also requesting a list of all the items that were removed from the home by Ara Co, as ***************** told us he would provide that information as well. These documents are essential records to prove the home is safe to live in.

    Customer Answer

    Date: 11/27/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by ARA CO regarding complaint ID ********.

    Regards,

    *************************

ARA CO is NOT a BBB Accredited Business.

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