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Business Profile

Hardware Sales

Factory Direct Hardware, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Reviews

Customer Review Ratings

4.31

Average of 13 Customer Reviews

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Review Details

  • Cheryl D

    Date: 04/13/2024

    Images on the website were very helpful. Hardware arrived earlier than estimated. Great transaction!

  • Ed S

    Date: 04/05/2024

    Shipped wrong combination of items, 30% of items received were not in working order.Company did authorize a return.

  • Rod R

    Date: 11/19/2022

    We ordered some door hardware and received this note on their site after charging our card: "Thank you for your order. Congratulations! Your order has been placed. You will receive your order confirmation shortly." But several hours later, there was no email confirmation (no, not even in spam folder), yet they HAD charged my credit card. I checked again the next day and the next and the next. Finally, after seven days, I emailed and told them I hadn't received my order confirmation yet, my card had been charged and kindly asked for an order confirmation and shipping estimate. I waited another seven days and still heard nothing. So after TWO WEEKS of no order confirmation, and no replies to my inquiry, I emailed again and asked them to cancel my order. Still, I heard nothing, so I had to contact my card issuer to dispute the transaction which took some time, but **** finally credited back the purchase price. And I've never heard anything from them -- ever!

Factory Direct Hardware, Inc. is NOT a BBB Accredited Business.

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