Reviews

This profile includes reviews for Carfax Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carfax Inc has 3 locations, listed below.

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  Carfax Inc

  5860 Trinity Pkwy Ste 600 Centreville, VA 20120-1998

  
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  CARFAX

  37001 Industrial Road Livonia, MI 48150

• 

  Carfax Inc

  10304 Eaton Pl Ste 500 Fairfax, VA 22030-2238

  

Review Details

• Review fromDavide B

  Date: 07/04/2025

  1 star
  Im frustrated that its impossible to speak with someone. A company this large, with such an impact on peoples property, doesnt have phone customer **********************? I had an oil change a few months ago. My car system is set to kilometers (Im European), but they read the odometer and recorded kilometers as miles! I was about to sell my car a few days ago, and the buyer backed out because of this error. Ive had to remove the listing to avoid further confusion. I need this issue fixed quickly. Ive already submitted a form, but no one has reached out and now Im gonna even loose the new car that I was gonna buy!!

• Review fromRyan P

  Date: 06/25/2025

  1 star
  I have a ******************************************* a car accident 2 years ago, the insurance company fixed the car. I go to trade it in and carfax says it has a salvage title. We reach out to the *** and my auto insurance. Both say there is nothing wrong with the car title. The dealer is having issues still because of the wrong and incorrect information Carfax has. I reached out to them to correct the issue and they said they can not fix the report. Carfax is inaccurate and doesnt care to look at the truth. The *** knows the car is fine and said they can't help. Carfax is a private company and has no interest in the truth. NEVER USE THEM FOR THE ******

• Review fromJ. M.

  Date: 05/15/2025

  1 star
  We bought a car from a lot in **************** *** May 2024. The carfax made the car look excellent, in excellent condition. This car has been in the shop 3 x and we've spent almost $4k on this car. The shop last ****** said there was water, but thought it was fixed. This month, it has been in the shop three weeks and unfixable due to all the rust. This car had to have been flooded before we bought it.

• Review fromTINA G

  Date: 05/08/2025

  1 star
  Not sure why CarFax is legal! They report false information and have no proof. No phone numbers to reach them, all online and no response from their Customer Support. The burden of proof is on the owner of the vehicle to prove their false reports as such. Should be illegal in the **.

• Review fromSteve D

  Date: 04/25/2025

  1 star
  Carfax report shows accident in 2014 to my car caused airbags to deploy which is incorrect - they did not deploy. Got body shop details from 2 different insurance companies showing work done and both documents CLEARLY does mention ANY airbags issue. Sent this to Carfax and was told they now needed a copy of the accident report. Went to local OH State Patrol Office to obtain report and was told OH does not keep records past 5 years of accident. Even called State Patrol headquarters in ******** and was told same thing. Gave that info to Carfax. They insisted they needed copy of accident. Since there is no report available, requested they forward to me a copy of the accident they have, and they totally ignored to reply and have "gone stealth" on further communication. With information from Carfax saying airbags were deployed the book value of my car is $1,000s lower because of their mistake. Accident was caused by other driver and his ************ (State Farm) covered the entire cost of repair and no mention of airbag deployment. Absolute horrible Customer ********************** from ********************. BEWARE!!!!

• Review fromChad S

  Date: 04/09/2025

  1 star
  Absolute worst customer **********************, false information on the reports, false reviews about dealership and other businesses. Avoid avoid avoid

• Review fromMike F

  Date: 04/04/2025

  1 star
  CarFax Reports is a sham. No phone support and Resolution Manager not assigned to my case to have a bogus service record removed for my wife's ****** No service whatsoever for March 18, 2025 at ************ performed on vehicle. Vehicle serviced March 13, 14 and 27, 2025 only.

• Review fromAnas R

  Date: 03/26/2025

  1 star
  Before you take your car to service centers, ask them if they report services to carfax and if they do, do not give them your vehicle. I took my car for an oil change and the dealership falsely reported damage even if the car has never seen any damage at all. Carfax told me that it's fraud from a verified source which is complete bullshit without providing any evidence or what I have on file or attempting to correct it. I'm never going to that dealership again and will ask and make sure that future dealerships I go to don't work with Carfax.

• Review fromMelanie S

  Date: 02/27/2025

  1 star
  False information reporting. And ZERO customer support. Their so called reporting is causing consumers to lose thousands of dollars!!! Their services need to be stopped!!! I would,give zero stars - but its not an option!

• Review fromHeidi B

  Date: 02/26/2025

  1 star
  If I could leave 0 stars I would!
  
  The accusations made from carfax against my personal property are completely unfounded. As the owner, I have the right to know the source of these false allegations and to address them directly in an effort to resolve this matter.
  
  Carfax must provide the requested information regarding this claim. I possess both written and photographic evidence proving that this vehicle has never sustained any damage of any kind. It is unjust and potentially unlawful to be denied the opportunity to protect and defend my personal property against such claims.
  
  Furthermore, Carfax asserts that this claim has been verified—however, I request full transparency on how this verification was conducted. Where is the proof? Who covered the alleged damages? If this were a legitimate claim, I would already have access to this information rather than having to navigate unnecessary obstacles to rectify the situation.
  
  This erroneous report has resulted in a significant loss of time and money, in addition to causing extreme emotional distress and anxiety. Carfax’s handling of this matter is deeply flawed and must be addressed immediately.