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Business Profile

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Carfax Inc

Reviews

This profile includes reviews for Carfax Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carfax Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Carfax Inc

      5860 Trinity Pkwy Ste 600 Centreville, VA 20120-1998

      BBB accredited business seal
    • CARFAX

      37001 Industrial Road Livonia, MI 48150

    • Carfax Inc

      10304 Eaton Pl Ste 500 Fairfax, VA 22030-2238

      BBB accredited business seal

    Customer Review Ratings

    1.15/5 stars

    Average of 114 Customer Reviews

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    Review Details

    • Review fromnick k

      Date: 09/16/2022

      5 stars
      I wasnt aware of a expiration on a carfax, I emailed them and they gave me a short extension. I highly appreciate their customer service!
    • Review fromMichael P

      Date: 08/25/2022

      1 star
      Carfax sent me a report on a vehicle indicating that it was clean with a good history. I bought it and 3 weeks later the frame broke. When I reached out to dealership that serviced the vehicle they showed me the invoice where they stated the frame had holes it it and it was dangerous. This was never mentioned in the carfax report. When I reached out to customer lack of service they said they were not liable and did not offer to refund my money along with the 10K I lost from the frame. I give them a minus 5 for deception and not being accountable.
    • Review fromDSJ J

      Date: 07/29/2022

      1 star
      Most frustrating and inconsistent response. You would be better just throwing your money away than to go to a service representative. I contacted the CEO Bill E**** and received no response. What a waste of time. Now I will post a sign in front of my house not to use CARFAX and to receive a a refund, it is like getting blood from a stone. What a waste of time and money.....
    • Review fromJeffrey B

      Date: 07/26/2022

      1 star
      Why would I need 6 Carfax reports?! This is the default setting when you go online to purchase 1 Carfax report. I didn't see that and it cost me $100 instead of $40. It is trickery from the start. Which speaks volumes about other decisions being made at the top. Then they have no call center to call, email only, 3-5 business days. The car, of course, sold to someone else.

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