Reviews
This profile includes reviews for WorldStrides's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.39/5 stars
Average of 95 Customer Reviews
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Review fromDanielle P
Date: 07/10/2025
1 starDanielle P
Date: 07/10/2025
This was a HORRIBLE experience! They charged the wrong card, of $900, and they knew it when I called. It was all documented on their end (mine too). Totally messed up my account to where I called them again, sitting in my personal banks office. They couldnt believe how this place was acting even on the phone! It took over a month to receive my refund. I asked to talk to someone in charge and they told me up to 15 days to receive a call back. I still not have received this call and this complaint was on June 3, 2025. I decide to still send my daughter after having to buy more things per their request. I end up picking up my daughter early, because her roommate threw my daughters toothbrush and toothpaste at her. She messaged me BEGGING to pick her up. When I got there, they downplayed my daughters feelings! Nope, feelings are valid, especially out of a 10 year old child. She was scared to say something, because this child threatened her!! As a mother, paying over $3,500 for four nights and five days, to send your child 2.5 hours away (one way), you hope and trust. Yeah, NO. Never again. I would leave 0/5 stars if I could. Please do NOT send your children here. It is not worth the lack of trust, the mental strain, nor any other issue(s)!WorldStrides
Date: 07/15/2025
Dear ********,Thank you for taking the time to share your review with us. We appreciate your honesty and value your feedback. Were truly sorry that your experience fell short of your expectations. Your comments are essential to our continuous improvement, and we take them seriously. We apologize for any inconvenience you may have faced, and were committed to making things right. Our team is actively addressing the issue you raised, and well work diligently to prevent similar situations in the future. If theres anything else youd like to share or discuss, please feel free to contact us directly. Were here to listen and learn from our mistakes. Thank you once again for choosing our brand, and we hope to have the opportunity to serve you better in the future. Sincerely,**** AReview fromKerry D
Date: 07/05/2025
5 starsTraveling with high schoolers to *******, *********** and ******* exceeded expectationsReview fromElizabeth C
Date: 07/02/2025
1 starElizabeth C
Date: 07/02/2025
Have been trying to get a refund for >60 days. Constant excuses, delays. A relocation for our jobs caused us to have to move - now this mess of begging for my money back is beyond frustrating.WorldStrides
Date: 07/03/2025
Dear Elizabeth,
Thank you for sharing your review with us. We appreciate your candidness and sincerely apologize for any inconvenience you experienced. Your feedback is invaluable as it helps us identify areas for improvement.
Please note that the refund has been processed as of yesterday. You should see the amount reflected in your account shortly, depending on your payment provider.
Once again, we apologize for any inconvenience caused. Thank you for choosing us, and we look forward to serving you better next time.
Best regards,
Erik ******.Review fromEsther N
Date: 06/30/2025
4 starsEsther N
Date: 06/30/2025
Our tour guide Jose made sure we were safe and comfortable. He shared his love for ***** and its culture. We travelled by plane , train, and boat. We were emerged in the culture n customs. When we got to *******, we fell in love with the culture n traditions. The food was delicious and our hotels were beautiful. I highly recommend using Explorica in future trips,WorldStrides
Date: 07/01/2025
Thank you so much for your wonderful review! ?? We're thrilled to hear that you had such an amazing experience with Jose as your tour guide. It's fantastic that you felt safe and comfortable throughout your journey and that you were able to immerse yourself in the rich cultures and customs of both ***** and *******.
We're delighted that you enjoyed the delicious food, beautiful hotels, and diverse modes of travel. Your recommendation means the world to us, and we can't wait to help you plan your next adventure with Explorica!Review fromDenver J
Date: 06/28/2025
5 starsI just recently went on the trip to the parks. Our tour guide name was ****. Let me just say he was awesome. He made sure we all had fun while learning new things. Even when restaurants got our reservations times wrong **** handled it in a way that made everything ok. I just wanted to say thank you to **** for making it one of the best experiences even though the Dad jokes were bad every one had fun.Review fromHeather C
Date: 06/26/2025
1 starHeather C
Date: 06/26/2025
Terrible company! My adult daughter called me this evening in tears about being accepted late to an overseas program and then being forced to come up with $3,500 payment in one business day. A few weeks ago she was asked to fill out a form for housing that had to be turned in the next day. She has received no help with her visa and very little information about housing, whether the credits will transfer, how to get a visa, etc. Initially, the cost of the program was quoted as $12,000 and now it has risen to $20,000 overnight for no apparent reason. Shame on ******* ********** ********** ** *********** *********** for contracting with this awful company! I expect better from a public institution that tells students as high school seniors that study abroad is the same price as *** and many students do it. Parents watch out for *** fake promises and this company that feels like it's a scam.WorldStrides
Date: 07/07/2025
Dear Heather!
We're truly sorry to hear about your daughter’s experience. We understand how upsetting it can be when expectations around timing, communication, and costs aren’t met—especially for something as important as studying abroad. We appreciate your feedback and take concerns like these seriously. Supporting students and families through these journeys is something we care deeply about.
Warmly,
The WorldStrides Team!Review fromArthur
Date: 06/26/2025
1 starArthur
Date: 06/26/2025
Booked a trip with “Ultimate” cancellation insurance to get 75% back to cancel for “any reason.” My family got Covid a few weeks before the trip and while most of us recovered and went, my wife was still far too easily fatigued to handle the expected heavy walking by the cancellation deadline, so we cancelled her trip. Attempted a refund multiple times through both the insurer and Worldstrides. I was asked for medical documents even though it was a “for any reason” claim. Worldstrides completely unresponsive to the issue. Never got any money despite paying hundreds for the insurance.
Also terrible food options throughout this trip and another my kid did on their own. Had to spend a lot on outside food because tour-provided food ranged from unappetizing to inedible. Not just my opinion, but multiple others on the trips.WorldStrides
Date: 06/27/2025
Hi Mr. ****** ******,
Thank you for bringing your situation to our attention. We are sorry to hear that your wife was unable to travel with us due to health reasons. We appreciate that you have taken the time to share your experience, as this helps us continually improve as a company.
To assist you further, we would need some additional details:
Program ID
Name of the traveler
Destination and trip dates
Phone number on file
Email on file
Thank you for your cooperation. We look forward to resolving this matter for you.
****** ******** ****** ******** Customer Service Team Lead | Product Delivery | Customer Engagement
Explorica by WorldStrides *** ******* ******* ***** *** ******* *** ***** ************ *****************
Connect with us: Facebook | Instagram | Twitter | LinkedIn | YouTubeReview fromBenjamin M
Date: 06/17/2025
1 starBenjamin M
Date: 06/17/2025
I signed my daughter up for the ***** trip with the understanding that : The total cost of the trip is $****. This price INCLUDES the Full Refund Program (trip insurance). If you have already registered your child and chose to opt-in to the refund program (trip insurance), you will be refunded that additional $***. My financial manager for the trip will need to go into each account separately and manually fix this, so please provide a ***** period to see that refund. my daughter did not make the list of students taken and we requested a refund. They kept the $*** and the deposit. I've called 3 times to get my refund with the response that they needed to find out what the total is that they need to refund me and then never respond. These scam artists should be prosecuted for fraud. If anyone is interested in a class action law suit reach out to me ************ at gmail dot com. These people are crooks!!!!!!!!!!!WorldStrides
Date: 06/27/2025
Hello Mr. *** ****,
Thank you for taking the time to provide us with your feedback. We truly value our customers' experiences as they help us improve our processes and provide better service in the future.
We are sorry to hear about the delay in your refund. However, we can confirm that the refund was processed on June 19, 2025. The total payment made towards ******** trip was $*****, which has been refunded in accordance with our waitlist terms. Meaning that your account was entitled for a 100% refund.
Once again, we apologize for any inconvenience this may have caused. We are working diligently to ensure a better experience for future trips.
Thank you for your time and feedback.
****** ********
Customer Service Team Leader, Group Travel & Experiences
WorldStrides
*** ** ***** ******* ***** *** **************** ** ***** ************** **************** Connect with us: Facebook | Instagram | Twitter | LinkedIn | YouTubeReview fromChrista K
Date: 06/11/2025
5 starsChrista K
Date: 06/11/2025
I went to ********** with Explorica with my son, his teacher, and a few students. It was incredible!!! Our guide, Aura, was THE BEST! She was so knowledgeable about the country, answering all of our many questions! The activities were amazing! The perfect amount and once in a lifetime. I HIGHLY recommend traveling with Explorica!! And if you go to **********, request Aura!!WorldStrides
Date: 06/13/2025
Dear *******,We sincerely appreciate your thoughtful review! Your kind words mean a lot to us, and were thrilled to hear about your positive experience with WorldStrides. Its customers like you who inspire us to keep striving for excellence.First and foremost, thank you for taking the time to share your feedback. Your support encourages us to continue delivering top-notch service.Were delighted that you enjoyed your program. Your satisfaction is our ultimate goal.Our entire team works hard to create memorable experiences, and your review validates our efforts. Were proud to have made a difference for you.We look forward to welcoming you back soon! If theres anything else we can do to enhance your program experience, please dont hesitate to reach out.Once again, thank you for choosing us and for being a part of our journey. Your positive review brightens our day! Best regards,Review fromCaitlin S
Date: 06/11/2025
1 starCaitlin S
Date: 06/11/2025
PARENTS BEWARE! They allow grown adults not affiliated with the school or students go on these trips with MINORS!World strides does not care about the health and safety of the participants of their trips. My brother, the group leader, had to cancel last minute due to medical reasons. They are refusing to refund me the cost of the trip because of their standard cancellation policy or offer any type of exception. The only reason I was going on the trip was because I was the family member of the group leader. I am not affiliated with the ****************** in any way. I am not an educator. I do not have a child going on the trip. Now instead of taking care of my brother who is getting worked up for a heart condition. I am on the phone for hours dealing with this company and trying to get an exception for the money that I lost by not being able to go on the trip. I am also flabbergasted that this company would think its appropriate to send a grown adult on this trip with minor children when they have no affiliation to the school or the minor children going on the trip. The only affiliation I had was to the group leader who is no longer going on the trip. I think it is extremely inappropriate and disturbing that this company think its ok to send a grown adult on a trip with minors when they have no longer have any type of affiliation with the school or the students. This company does not care about the health or safety of the minor students or the group leaders of these trips. **** ***** ******* and everyone else affiliated with this company should be ashamed of themselves.WorldStrides
Date: 06/25/2025
Dear *******
Thank you for sharing your feedback about your recent experience with WorldStrides. We understand that your experience fell short of your expectations, and for that, we sincerely apologize.
We understand that you are requesting an exception to the cancellation process, which is not covered by our program Terms and Conditions. While we strive to meet our customers’ needs whenever possible, we have certain limitations outlined in our policies to ensure fairness and consistency for everyone.
We appreciate your insights and are committed to using them to improve our service.
Thank you for choosing WorldStrides, and we hope to have the opportunity to serve you again in the future.
Best regards,
The Worldstrides Team
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