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Business Profile

Credit Union

ABNB Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ABNB Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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ABNB Federal Credit Union has 15 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am currently being charged massive overdraft fees. I now have to pay **** in overdraft fees for $** worth of apple charges. The first overdraft fee was from a $**** apple charge which resulted in me being charged a *** overdraft fee. I don't understand if my account was already negative why would the charges continue to go through. I think it's really bogus to have to pay almost $*** in fees just for $** worth of charges, that's literally close to robbing someone especially in this economy. Other banks and institutions has been the same thing to the American people and have been sued, I will be looking into that because I'm sure I'm not the only one.

      Business Response

      Date: 06/02/2023

      At ABNB Federal Credit Union, we value our
      member relationships and strive to provide superior service to them.  We
      have researched the issues addressed here by our member and have followed-up
      with a written communication mailed directly to them.  Due to federal
      privacy laws, we are unable to disclose confidential member and account
      information on this public website.

    • Initial Complaint

      Date:08/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted bank to advise I didn't authorize two transactions. I asked them to deny Payment because I have items processing. The bank sent me to card third party to close card and put in report. I went to bank and showed cancelation and refund emails and case #. I got no credits to my account and now my items set up are over drafting including a ** cent **** charge. Why is it the ****** and ****** credited so my items would not bounce? Thanks for any help you give.
      I have emails of cancellation and case PayPal. I don't understand why credit isn't given anymore.

      Business Response

      Date: 11/30/2022

      Business Response /* (1000, 6, 2022/08/30) */
      We are researching the complaint and **** respond by September 2, 2022. We **** mail a response to our member.


      Consumer Response /* (3000, 8, 2022/09/01) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I now have refunds for both items. The memo posts are still there and when I went into bank to speak to rep. They put a second hold on the account. How is it the memos and holds are not removed? I used to work at a bank and you can cancel a hold and remove a memo credit. Both items refunded I want the account cleared up. Refunds are received. I sent in messages to bank and still not sure why they can't remove it. And update account. And today I drove in to personally request the removal update. I have deposited funds and my pay has deposited. There is no need for memos or holds. Thanks


      Business Response /* (4000, 10, 2022/09/14) */
      The issues have been reviewed and addressed. The Credit Union has drafted a letter to the member which **** go into the mail tomorrow morning (9/15/2022).

      Due to federal privacy laws and regulations, we are prohibited in disclosing information and details about a member, their accounts and transactions on a third party public website.

    ABNB Federal Credit Union is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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