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Business Profile

Printer Sales and Services

Canon Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Printer Sales and Services.

Complaints

This profile includes complaints for Canon Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Canon Service Center has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bought canon printer model TS 3722 recently.
      they said 3 months free ink.
      came with 1 black and white, 1 color cartridges
      their web site says black and white prints 180 pages
      I have printed approx. 20-30 black and white text pages and it is NOT printing out copies properly
      text fades at the bottom of the page
      not close to the 180 pages they promised

      Business Response

      Date: 04/04/2025

      we have responded to the consumer.

      Customer Answer

      Date: 04/14/2025

      received the replacement printer and an ink cartridge, but have not had time to hook up or install.

      would like to do that before I am happy with the service

      thank you

      ********

    • Initial Complaint

      Date:02/01/2023

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the month of December 2022 I spoke to a CTS agent and explained that I was having a problem because the files that were coming out of my 5ds were very slow to download. I’ve been shooting with a 5ds since 20*6 so I know how long the files take to download. I further explained that I had double checked the problem with 2 card readers, 2 hard drives, 2 computers and an sd as well as cf card from the same camera. He explained that I could send the camera in and they would check it out and if nothing was wrong it would just get sent back.

      So I sent my camera in explaining that I didn’t know if anything was wrong with it at all and everything else I just mentioned and I got an estimate back for $*** for parts and labor. I had about *0 or *5 exchanges with Canon trying to figure out what parts and labor I was being charged with. No one could tell me ANYTHING.

      When I asked to speak to a factory service center person which I have done several times over the past *5 years, I was told it wasn’t possible and that I should just call a CPS agent and they could explain it to me. Well I called about 3 times and each time no one could tell me anything about what was going to be done. One agent went so far as to tell me that I shouldn’t have sent my camera in and it probably hadn’t even been looked at.

      Finally someone told me to send in my sd card. I did. No one even confirmed getting it. When I finally emailed to verify it had arrived I was told no one would look at it unless I paid $*** or upgraded my membership. I finally broke down and upgraded my membership out of pure frustration. Then I was told that no one would even look at my camera or card until they came in on Monday.

      But then by 7:58AM on Monday I received an email that my camera was shipping back to me. I don’t understand why I was told no one would look at it but then by 7:58am I was already getting my camera back. I also don’t understand why before formatting the card they didn’t try downloading the files that were already on there which is why I sent the card in the first place.

      Business Response

      Date: 02/01/2023

      Dear ***.

      I have asked the CPS coordinator at
      the FSC to reach out to the customer.

      As always, we appreciate the opportunity to address
      our customer's concerns.


      Sincerely,

       
      Canon Customer Relations
      Canon USA

      Customer Answer

      Date: 02/10/2023



      Complaint: ********



      I am rejecting this response because: no one ever contacted me.



      Sincerely,



      ****** ***

      Business Response

      Date: 04/27/2023

      There we not points to address.

    Canon Service Center is NOT a BBB Accredited Business.

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