Reviews

This profile includes reviews for Shenandoah Telecommunications Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shenandoah Telecommunications Company

  500 Shentel Way Edinburg, VA 22824-3577

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  Shenandoah Telecommunications Company

  PO Box 459 Edinburg, VA 22824-0459

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  Shentel Communications

  PO Box 586 West Van Lear, KY 41268-0586

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  Glo Fiber

  20 S Mason St Harrisonburg, VA 22801-4020

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  Shentel

  1200 Tyler Ave Radford, VA 24141-3800

Review Details

• Review fromJenny F

  Date: 06/26/2025

  1 star
  I had xfinity for 5 years and had to switch to Shentel because I moved to *******. And it's awful. I signed up for the 70 dollar plan but am being charged 100 dollars a month. I'm on maternity leave and my service was disconnected. Agent named **** is telling me I have to pay a deposit to get turned back on. He was frankly an a****** I called back and it was a different person who told me I didn't have to pay that deposit because I never recieved it back. People are being overcharged and have nothing but complaints for this company. But we are left with no choice because it is the only internet provider in this area. Shame on Shentel. It was also the same agent that told me if I paid 40% of my bill, my service would remain for another week. I called back to do that and another agent tells me I can't. And it would be disconnected unless I paid in full. They need to get their s*** together.

• Review fromJohn R

  Date: 04/12/2025

  1 star

  John R

  Date: 04/12/2025

  First, we live on the foot of a mountain and have been waiting for years for telephone, Wi-FI and TV options other than satellite. So, we were happy when Shentel installed GloFiber high speed optic services in our area, but they are the only game. A Shentel salesman named ****** ******* knocked on our door on 12/29/2024 saying that we could sign up for their newly available services and could do the installation in January. He quoted pricing and was in line on the telephone and WI-FI pricing but quite high on the TV services when compared to our ******************** and experience of almost 30 years. He said that as a company salesman he had some things he could do to write business. He wound up giving me a verbal quote a little bit better than we had with Dish and he put in an order to schedule installation in January 2025. Installation had a multitude of problems spanning weeks and multiple service calls before things settled down and started to work right. When we got our first two bills, it was apparent that the TV service was way high in price - about $100 more per month than what he quoted. There are some offset (annul price increase and added equipment) expenses that might justify some of this but even considering all that, our bill is at least $50-60 higher than promised. I called our neighbor who this salesman also visited and she says he did the same low ball pricing to her, but she signed up with customer service and was told they could not honor his pricing. I did not find this out until I was signed up and received a bill. The Sales guy will not return my calls and has stood us up for promised visits to discuss this. I have a log of 11 calls to customer service, often with long waits to speak with a rep. **** emails are on their system to the salesman and his managers with promises they will contact me, but they never do. I have cancelled my long time services with previous vendors and returned their equipment, so I am now stuck with no other option.

  Shenandoah Telecommunications Company

  Date: 04/18/2025

  The Sales Leadership team has engaged with Mr. ******** on April 17, 2025, and effectively addressed all concerns.

• Review fromRíckie T.

  Date: 01/30/2025

  1 star
  I have all three of their services and I'm paying almost 200 a month and I have been out of my services for the past two days and I know they have more than one technician working the area! And the employees in the office are taking up for the technicians and I know it's not taking this long to restore service, I'm asking them for an adjustment in my billing and they said if they do it for me they will have to do it for everyone. And they claim they have the very best service they don't!!!!...

• Review fromAmanda C

  Date: 11/16/2024

  1 star
  This companies services AND customer services are absolute garbage. Their Commercials and ads are false advertisement. Unfortunately, they are the only thing available in my area for TV and Internet so we had to bite the bullet and deal with them. However, this last dealing was my final straw. Because of how bad their services are, we had them disconnected for slightly under a month on 10/25/24 I ended up paying over $400 to have them reconnected because of the kids in my household. Within the last 23 days, the service have been extremely wonky so I contacted them for troubleshooting on 11/16/24 and was on hold for a great deal of time for some woman named ****, who would not provide me any further details to an employee number or last name comes on the phone without introducing herself at all and the very first thing she says to me Are you calling to pay the $80? In which I asked what she was talking about she did not even ask what my issue was. My TV is working in two bedrooms, but not the others and the Internet is not working at all to which she informs me they disconnected my services again on 11/15/24 (So just the day prior) Because of an unpaid $80 reconnect fee. Which I informed her was extremely shady and I would not be paying because I had already paid the 400 some dollars that was requested by the representative from my conversation on 10/25. I asked to speak with her supervisor she told me the only thing she could do was send an email and they would reach out to me sometime next week. How in the world is it? I paid what I was told I needed to pay. My services were on for 23 days and randomly get turned off again and now requesting more money before even a new billing cycle. I will not be dealing with them any longer, and we will be, finding a hotspot service to use for Internet instead I do not recommend any dealings with this company. Take it for what its worth you will regret it.

• Review fromScott H

  Date: 10/07/2024

  1 star
  Glo Fiber customer service is horrible. I would not recommend. I lost internet connection on 9/29/2024. Called at least 10 times for service. They scheduled appointments, no one showed up at any of them. I have called twice to cancel service. The second time I was given an order number for the cancelation. They don't do conformation numbers. Was told my service was canceled as of 9/29/2024. Since then, I have received 2 new text messages with an appt. for service. I have switched back to my previous internet service.

• Review fromDianna B

  Date: 08/22/2024

  1 star
  I have extensive gardens including bulbs from ********************* , ******, *********** Lowes and *****************. When Glo Fiber put a notice on my door that they would be on our street I called with my concerns about my plants . I actually had a FENCE around some of my bulbs to prevent anyone from walking on them. The lady told me she would make sure someone called me before digging anywhere on my property. I woke up to about 12 non-English-speaking workers that had REMOVED my fenced area and dug up all my plants and bulbs in two different areas (and were still digging). I tried to find someone who spoke English to tell them what was happening since the workers didnt understand NO or anything I tried to tell them they were destroying - but there were NONE. That someone would actually remove a fenced area (the fence was there for a reason) without permission nor notifying me so that I would have been able to dig up the bulbs and transplant).I called Glo Fiber. There were est. - $200. Worth of bulbs (Crocuses, Hurricane lilies, and dwarf Iris (not including the small fig tree) completely destroyed. I was devastated at this loss as bought these while I had a good paying job over the past few years. I lost that job due to not able to get vaccine issues (due to allergic to the ingredients) and am looking for another job. This was devastating to me as my gardens and plants are important to me. A office guy offered much less than what I lost. I did not accept. This is still not resolved at this point and I'm putting in complaints here and with Attorney General of Consumer Protection. I posted on NEXTDOOR app and many others are complaining about the same thing INDLUCING cut cable and gas lines.

• Review fromDavid K

  Date: 07/10/2024

  1 star
  I had the service for 4 months it was down four times in 4 months each time it was down for a entire day. On top of all of that I came home from work my service was out I call they sent me to a specialist that said I downloaded the ** show survivor and until I deleted it they would not turn it back on. Since I didn't download it I can't delete it the guy was rude so I hung up on him called back and canceled service

• Review fromLiz K

  Date: 06/24/2024

  1 star
  Shentel broke our fence while installing fiber for our neighbors, the rep on the phone argued that it wasn't their responsibility to fix what they broke unless we are their customers. Then she was frustrated because, we are their customers! Our phone *************** go down for weeks at a time, when you call to complain, they first deny that it's their problem, then they threaten you with fines, then they take weeks to fix the problem even if you work at home & rely on your ***************** They throttle your internet & only allow you to send out so many emails in a billing cycle. They love to charge you money, then play games instead of doing their jobs.When you call to complain that your internet is down, you get to stay on hold for hours before a person gets on the line. Someone will ask you what the problem is, then put you on hold, then pretend you had a different problem, then put you on hold, then they ask for account information, then put you on hold, then hang up on you. ******** doesn't begin to describe them.

• Review fromJimmy F

  Date: 05/05/2024

  1 star
  Terrible to their employees and HR is political left leaning.

• Review fromBrandey S.

  Date: 08/10/2023

  1 star
  Horrible initial install with his company and I never wanted them on my property to begin with as i can do fine without their internet. I hate Comcast but this company is even worse.
  
  Disgusting foreigners used to lay cable who have no/poor skill at what they are doing and they also laid down in my yard and took breaks sitting against my tree and left their food wrappers from eating in my yard. Very rude and they need e verified and kicked out but Glo Fiber wants to pay cheap and screw the property owners.
  
  They also act like you can can contact them with any concerns before the install and they will help you and guess what, that was a lie from them.
  
  I already have 3 utility boxes in my yard and this slimy company couldn't give me a break and put it in neighbors yard even when I asked before the job was started with Chris Briggs the build manager.
  
  They put what looks like a board laying in my yard so that is also unattractive. They should have better install than this.
  
  Caring what the property owners want does not matter to this horrible company. I am upset that they are able to do this to my property. I will not be getting their products because they really made me mad.