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This profile includes reviews for Farrish of Fairfax Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Farrish of Fairfax Inc

  9610 Fairfax Blvd Fairfax, VA 22031-2320

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  Farrish of Fairfax Inc

  10407 Fairfax Blvd Fairfax, VA 22030-2251

Review Details

• Review fromDereck K

  Date: 01/20/2025

  1 star
  I had a highly disappointing and concerning experience with Farrish Subaru. The dealership advertised a car for $6,500 on their website, but when I contacted them to purchase it, they quoted me $9,300 before taxes, claiming the difference was due to $2,800 in hidden fees. When I questioned the discrepancy and mentioned the advertised price, they dismissed it as a "mistake on their website."After leaving a negative review on ****** Maps to share my experience, I received a phone call from the General Manager of Farrish Subaru. Instead of addressing the issue professionally, he demanded I remove the review and resorted to offensive and derogatory language, calling me a "little bitch" and "cocksucker," among other insults.The harassment didnt stop there. I received an additional 78 calls from a salesperson at the dealership, also pressuring me to take down the review and making threats.This behavior is unacceptable, unprofessional, and unethical. No customer should face such treatment when addressing legitimate concerns about a businesss practices. I strongly caution others to be wary of dealing with this dealership.

• Review fromJames W

  Date: 09/25/2024

  1 star
  The absolute worst place in the world. Incompetence at its finest! They will shoot your credit to 15 lenders AFTER YOUVE ASKED THEM TO ONLY TAKE YOUR CREDIT TO THE LENDER YOU ARE APPROVED WITH. THEN THEYLL PLAY DUMB AND BLAME EACH OTHER LIKE CHILDREN. And theyll pull it again the next day committing fraud once again. Luckily there is a record of everything from beginning till the end, and it will all be airing at a special episode dedicated specially to them. The finance clown acts as if he owns the place and literally looks & acts like a misguided, uneducated, rude and just overall upset at his life individual (yet all that might be true, he should leave those feelings at home and not take it out on the customers). The absolute worst place you can ever step foot into. Luckily we have a huge platform that will let a large audience know how they operate and treat customers but imagine all the regular folk they get over on. Its just so sad that in our day and age dealers can be this way and the top echelon of management keep these type of employees around. Speaks a lot about them as well. So my dear people please stay as far as possible away from this place. I tell you this much youve never ever want to go through what we had to endure with these people! PS 1 star was the lowest option otherwise it be in the negatives

• Review fromMark B

  Date: 03/25/2024

  1 star

  Mark B

  Date: 03/25/2024

  I scheduled service via on my Ram 3500 that is used for a veteran owned small business. I dropped truck off on Friday morning. I had not heard anything from service advisor by 3 so texted several times. I finally drove in to check on it. Nothing had been done. I asked if there was any way service would not be completed Monday as I had a haul planned. I was assured that service would be taken care of Monday. Monday, 2:30 I started texting from what Farrish initiated and nothing. I called service department and got to service manager. By 4 pm on Monday, nothing had been done. I had to go pick up my truck after a couple days within nothing done.
  I would warn others to keep a distance from this service department. Many people cannot afford to lose time for nothing on a working vehicle.

  Farrish of Fairfax Inc

  Date: 03/28/2024

  Mr. B***,
  Thank you for taking the time to share your experience and we apologize for any frustration you incurred during your recent visit. You dropped off your 2013 3500 RAM Frida for multiple recalls and a check engine light concern. Your advisor told you that will do our best to diagnose the vehicle soon as possible but would likely not go into service until Monday (we are closed Sunday). Diagnosing unfortunately did not occur until Monday morning, where we found multiple codes codes for miscommunication as well as lack of power and additional items pertaining to the electrical system. When you called in and spoke to our Service Manager Monday, the technician was diagnosing your vehicle at that time. You then told us you needed the vehicle by 4:00pm the same day. We were still diagnosing the vehicle and its array of issues at that time, so you opted to pick the vehicle up between 5-7pm. Since we couldn't complete everything by 4:00pm, we instead reassembled the vehicle and had it ready for you to pick up Monday evening. We understand your frustration in that the vehicle was not able to be repaired under your needed timeline, but the employee that you berated and cursed at when you picked up your vehicle did not deserve that level of treatment. We gave you your paperwork and asked you to leave. Nonetheless, we wish you the best

• Review fromEmad A

  Date: 11/25/2023

  1 star

  Emad A

  Date: 11/25/2023

  I think service dept. is very revenue oriented with minimal attention to quality or customer satisfaction.

  Farrish of Fairfax Inc

  Date: 12/04/2023

  Emad,
  
  We responded to your complaint from the 24th, posting here for reference.
  
  Emad Attia,
  Your first visit with us was 11/20/23 where we received your 2013 Grand Cherokee with about
  138,000 miles. The vehicle came with a check engine light and we started diagnosing from
  there. We found the following issues and made recommendations on all of them, including the
  Radiator (of which was notated as needing immediate attention and can cause engine
  overheating/engine failure if not addressed, image of declined recommendation below)
  ? Diagnostic code for oil pressure sensor reading low oil pressure, noted oil filter adapter
  leaking oil and coolant: We recommended the oil pressure sending unit and oil filter
  adapter repair, and is the only recommendation you agreed upon.
  ? Power Steering Rack leaking fluid
  ? Radiator leaking coolant
  ? Right front axle shaft leaking
  ? Tires worn to wear indicators and signs of dry rotting
  ? Transmission oil cooler/AC condenser leaking
  ? Motor Mounts leaking
  ? Engine timing cover leaking
  We completed the repair you approved, applied a 10% discount on both parts and labor. You
  came and picked up your vehicle, and broke down not long after as you have described. You
  called very upset, as we understand anyone would be when breaking down. You stated that you
  had a flight you needed to make in two hours. We asked you to call a tow truck and have it sent
  back to us for review. As you were heated in having broken down and possibly missing your
  flight, as a good faith gesture, we ultimately got the tow truck for you and said we’d work it out
  later. When we received the vehicle back and reviewed again, we noticed that what caused the
  vehicle to fail was a repair you deferred. Even with this, we still covered the tow for you. With the
  vehicle back in our possession, we offered the needed repair with a discount. You did not
  authorize any additional work and had your vehicle picked up over the weekend. Given the facts
  stated above, nothing further should be expected. We treated you the same way as we would
  have wanted someone to treat us if the roles were reversed. While the return visit was very
  untimely, it was not a result of our workmanship nor should it be at our expense. We stand ready
  to assist you in your repairs now and in the future.
  
  

• Review fromEmad A

  Date: 11/24/2023

  1 star

  Emad A

  Date: 11/24/2023

  To whom it may concern,
  
  I checked the car at Farrish Fairfax Jeep service for changing the oil pressure sensor, the initial
  estimate was for little over $1K and also was advised that unlike others they will not remove the engine's intake. Later on I recieved a final estimate with additional $300+ cause "they will remove the intake" and need to replace manifold which I approved. The real problem is when I picked up the car on Wed morning 11/22 and drove away for less than 3 miles the car got over heated and when I called the service director he said that they normally test the car before returning and arranged towing the car back to their service center. Same say, I was advised that the radiator needs to be replaced for additional $1400+. This was a terrible experience with zero accountability or business ethics from Farish Service Dpt. I took my car back today but I want my money back and more imporyany the radiator or whatever overheating problem they caused to be fixed asap.
  
  Regards, Emad

  Farrish of Fairfax Inc

  Date: 12/04/2023

  Emad A****,
  Your first visit with us was 11/20/23 where we received your 2013 Grand Cherokee with about
  138,000 miles. The vehicle came with a check engine light and we started diagnosing from
  there. We found the following issues and made recommendations on all of them, including the
  Radiator (of which was notated as needing immediate attention and can cause engine
  overheating/engine failure if not addressed)
  ? Diagnostic code for oil pressure sensor reading low oil pressure, noted oil filter adapter
  leaking oil and coolant: We recommended the oil pressure sending unit and oil filter
  adapter repair, and is the only recommendation you agreed upon.
  ? Power Steering Rack leaking fluid
  ? Radiator leaking coolant
  ? Right front axle shaft leaking
  ? Tires worn to wear indicators and signs of dry rotting
  ? Transmission oil cooler/AC condenser leaking
  ? Motor Mounts leaking
  ? Engine timing cover leaking
  We completed the repair you approved, applied a 10% discount on both parts and labor. You
  came and picked up your vehicle, and broke down not long after as you have described. You
  called very upset, as we understand anyone would be when breaking down. You stated that you
  had a flight you needed to make in two hours. We asked you to call a tow truck and have it sent
  back to us for review. As you were heated in having broken down and possibly missing your
  flight, as a good faith gesture, we ultimately got the tow truck for you and said we’d work it out
  later. When we received the vehicle back and reviewed again, we noticed that what caused the
  vehicle to fail was a repair you deferred. Even with this, we still covered the tow for you. With the
  vehicle back in our possession, we offered the needed repair with a discount. You did not
  authorize any additional work and had your vehicle picked up over the weekend. Given the facts
  stated above, nothing further should be expected. We treated you the same way as we would
  have wanted someone to treat us if the roles were reversed. While the return visit was very
  untimely, it was not a result of our workmanship nor should it be at our expense. We stand ready
  to assist you in your repairs now and in the future.

• Review fromLeigh H

  Date: 08/31/2023

  1 star

  Leigh H

  Date: 08/31/2023

  I initially had three concerns: a large cracking noise from the suspension, a blown speaker, and a rear tail light that had moisture in it. In the process of dropping my vehicle off, the novice "tech", not a service advisor, said that each issue I had with the vehicle would be a subjective $210 diagnosis fee, which is absurd. I told him to forget the speaker since I would buy one on my own but to investigate the safety issue and replace the tail light with a brand new OEM tail light I provided them. I was assigned a female advisor due to their inability to deal with female customers who know cars to mitigate any interaction with their male staff. This practice demonstrates and accentuates the culture of the dealership, which is solely to steal from woman-owned vehicles and to increase the likelihood of a woman purchasing unnecessary work. Once they diagnosed the vehicle incorrectly, they deemed my vehicle "safe". Upon arriving to pick up the vehicle, the replaced tail light did NOT function properly and was partially illuminated, not meeting Virginia's standards for vehicular safety, and the noise in the suspension was still present. On route to the dealer, the advisor pulled my vehicle and noticed the noise was still present. Spoke with the service Manager, Joe C*****, who was unprepared to deal with my complaint and vowed to make it 'Right'. I left my vehicle with them for another day and was sent inarticulate text messages that they identified a noise but could not proceed unless they replaced my front brakes at 1k, and then do yet another "diag" to figure out the cracking. They declined to further investigate the security issue with the cracking suspension. On the initial MPI, they noted my brakes were in the green, and just fine. The dealership is not only costing customers excessive diag costs but not providing any solutions and demanding extra money on top of this. This is a thievery and they should be investigated for the benefit of my community.

  Farrish of Fairfax Inc

  Date: 09/08/2023

  Leigh H*****, Thank you for taking the time to share your experience. We have received your emails, online reviews, factory survey, and Better Business Bureau complaint regarding your recent visits between 8/28 and 9/2 for your 2018 Grand Cherokee with 52k miles. This was your first and only service visit with us. As stated in your reviews, you brought your vehicle in for multiple concerns (Speaker concern, tail light concern, creaking noise concern when turning at low speeds). We explained up-front that these concerns will require a diag fee of up to $210 for each item as they are not related to each other; diagnosing a sound via suspension or brakes, by example, is a completely different diagnoses procedure than a speaker or electrical concern. A technician is not able to diagnose these issues simultaneously and is the reason we collect multiple diagnosis fees, to pay for the technician’s time and expertise in finding the cause of a problem and recommending a solution. This does not mean we charge a diag fee for every concern. For example, if your engine is knocking and you have a check engine light on, that is one diagnostic fee as the systems are interrelated and can be diagnosed simultaneously. We would not charge separate diag fees to diagnose the check engine light and the engine itself. We tell customers that the charge is up to $210 for examples such as: if you have a check engine light on, and we notice the gas cap was not tightened (which causes the check engine light to come on), we would not charge you a full diag fee at checkout. Lastly, if the vehicle is under factory warranty and repair is a warrantable repair (as well as extended service agreements with diag reimbursement), the factory then pays for the diagnosis charge once we’ve determined it is in fact warranty. You chose not to have us look at the speaker at all, and chose not to have us diagnose a concern with taillamp but only install the part you provided. You did make it clear that you wanted us to spend time diagnosing the vehicle and that you did not want to pay for it. The technician diagnosed the sound concern and determined after lubricating the steering column and road testing, the creaking noise was no longer present. You provided a non-OEM, aftermarket tail lamp from China for us to install for your tail lamp that had gone out. We did so and verified function. We also performed a replacement of the Cabin air filter. You were texted that the vehicle was complete. Sarah (your advisor) happened to be the one that pulled your vehicle around for pick up, and she noticed that the vehicle was now making a clunking noise when backing up and turning, different from the creaking noise you initially brought to our attention. Sarah called you to inform you of this as we did not want you to pick up the vehicle after identifying another issue. You came to the dealership the same day where you and your partner met with Service Director Joe Clizbe to dispute diagnosis fees. Your partner was exceptionally rude and demeaning to Joe and made numerous demeaning remarks about our team. The service advisor you were working with was a technician herself before growing into the advisor role and has been doing the job for 13 years (we believe this is the “novice” tech you alluded to). Your partner claimed to be a technician, and if that is the case, we are perplexed that he doesn’t understand how diagnostic works. You also stated that we ignored your light issue, which is false. We replaced the tail lamp with the part you provided on the first visit. As it is an aftermarket part, it does not illuminate to the same standard that a factory part will. The vehicle passed VA safety inspection and had the light been out as you stated, it would have failed (we also did not charge you for the inspection). State inspection does not require the lamp to illuminate to the same level as the factory tail lamp, but must illuminate, which it has since we installed the part. You asked us to double check the tail lamp and we did as a courtesy, confirming that the bulbs are functional, illuminate, are powered and grounded correctly as they were from the beginning. After meeting with Joe, you agreed to keep the vehicle with us and we started diagnosing the sound Sarah heard. We inspected and retorqued all suspension components and verified no excessive play and suspension working as designed. We then took a look at the brakes and surrounding parts. Your brakes are aftermarket. We deemed that the brakes, rotors should be replaced with OEM parts, and calibers cleaned and lubricated to either solve the problem or rule out the brakes as the cause. Without replacing to factory specifications and standards, there is no way to rule out the aftermarket parts being the cause of the issue. The Green for brakes on the MPI only signifies the life of the brake pad itself, it does not consider any other factors aside from this. This was explained to you in the exact text from Sarah responding to your question as to why brakes need to be replaced when MPI showed green: “correct, the brakes have good life remaining. We concluded that the calipers need to be cleaned and lubricated and the correct parts [OEM] installed to eliminate them as a cause before further diag IF needed. The vehicle is safe to drive, there are no excessively worn suspension or drive line components, everything is in spec. There is nothing warrantable wrong with the vehicle at this time”. Previous to the above text exchange, when Sarah first texted this recommendation, you agreed to replace the brakes. When Sarah provided you a quote, you replied, “I’ll pass. Will pick up the car tomorrow with the noise still unfixed”. We waived the diag fee for you and allowed you to pick up your vehicle that you are claiming is unsafe to drive and a potential hazard to the community while our technicians have verified the vehicle is safe to drive. We did not decline to further investigate; this step was likely the needed fix or needed step in ultimately getting to the cause of the concern. We also understand that buying aftermarket parts is more economical than OEM, but oftentimes you will have more issues in the long run when trying to save on parts not specifically designed for the vehicle. If you have not already, you may want to reach out to whoever installed your aftermarket brakes to see if they can help you rectify your issue. In summation, your reviews and complaints are purposely not representative of the truth and are missing many pertinent facts. We did install the tail lamp exactly as requested. You claim we did not. We explained how diag fees work to you and your partner (who claims to be a tech and if anyone understands diag, it would be him), you claim it’s a scheme to pad our pockets. We explained that the vehicle is safe to drive as our technicians evaluated the vehicle and it passed VA safety inspection, you claim the vehicle is not safe and a danger to the community (yet felt comfortable in picking up the vehicle and driving away in it). We clearly explained the reasoning behind the recommendation for your brakes and the green MPI, you claim we refused to continue to diagnose the “safety” concern and that we demanded payment of 1k. We clearly communicated with you via text (conversation stored in our system), you claim the texts were so incoherent you couldn’t handle the incompetence. Some grammatical errors are present in the texts, as they are in your reviews, we can still understand what you are saying. Throughout all of this, you made no attempt to deal with anyone above Joe Clizbe to have your concerns reviewed. You instead opted to blast us all over social media with disingenuous reviews intending to harm us. We do not appreciate it. Although we make every effort to satisfy and keep every customer happy, we understand that this is sometimes not 100% possible, and we apologize this was the case for you. We hope you are able to find a dealer that will treat you as you’d like to be treated.