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Business Profile

Hygiene Products

The Sparkling Wildflower

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hygiene Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a class with this Sparkling Wildflower (SW) on May 25, 2022, the class was scheduled for July 9th. The fee that I paid was $84.24. On July 6th the class was cancelled and a gift card of $95 was given. On July 10 I placed an online order with Sparkling Wildflower using the $95 gift card and paying an additional $9.24 and requested porch pick-up. On July 18 I received a notification from ******** app saying my order "had been picked up". Sent fb message to SW and requested an update and let them know about the notification from ********. Was told "We aren't sure why the **** App likes to do that. We just print your order today. We will send out a personal email to the email address provided when it's ready to be picked up. Nobody has picked it up". On July 25 I request an update on my order and I provide the order number. I receive an automated response and with a note to respond within 24-48 business hours. On July 28 since i had received no response I made a fb post "Can I please get an update on when my order might be ready for porch pickup? I placed order during the sale on 7/10. Received note from ******** app on 7/18 that order "had been picked up". I sent fb messenger note and received response right away that my order hadn't been picked up and I would receive email when it is ready, Fb messenger note on 7/25 asking about the status. Received an auto generated response that didn't answer my question and that they would need my order number..which was in my first note sent on 7/25. Still waiting...." My fb post was removed by SW. Received fb messenger note right away that "order processing takes 14-21 business days and takes place the first day after order is placed. Your order was moved to processing and packaging. We will let you know as soon as it is ready! Thank you for your patience and understanding.. " My response: Thank you for responding..My note to fb was to get a response and presented facts, it wasn't unkind. Did o

    Business Response

    Date: 08/18/2022

    $84.24 has been refunded to Ms. ********* method of payment.Cordially,The Sparkling Wildflower Team 

    Customer Answer

    Date: 08/23/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

The Sparkling Wildflower is NOT a BBB Accredited Business.

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