Complaints

This profile includes complaints for Parkland Ventures Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Parkland Ventures Inc has 35 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Parkland Ventures Inc

  4600 Cox Rd Ste 400 Glen Allen, VA 23060-6732

• 

  Siesta Manor Mobile Home Park

  35 San Aymores Ct Fenton, MO 63026-4626

• 

  Parkland Ventures Inc

  1191 Mertensia Rd Farmington, NY 14425

• 

  Parkland Ventures Inc

  3525 E Lake Rd Canandaigua, NY 14424-2331

• 

  Parkland Ventures Inc

  71 Vogel Cir Arnold, MO 63010-2538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The mobile home community hooked up the water and sewer pipes to our house. They are not licensed plumbers and they try to blame us for the issue. The house is only 2 months old. We want them to have a licensed plumber to fix the problem or reimburse us if we need to hire a licensed plumber. Furthermore, when they built the decks, the put the legs on cinder blocks instead of putting the legs into the ground like they are supposed to. I have photos of sewage leaking behind the house

  Business Response

  Date: 05/30/2025

  The Community looked into the matter and is pleased to report it discovered the problem.  While the Community did use a licensed plumber to connect the sewer line, the sewer line itself was unknowingly damaged.  A licensed plumber repaired the damage the same day.  The Community understands the Complainant is pleased with the outcome. 

  Customer Answer

  Date: 05/30/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************** they did a rock star job finding and fixing the problem. 
  
  Regards,
  
  ****** *******
  
  
  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 23, 2024 car towed: The amount to pay to get it out was $321.47 I"'m a resident of this community park. I've tried to get the park to reimburse me, but they said it's my fault and they will not. I have sent ****'s complaint to the towing company and all the proof that they needed to have them investigated. I have emailed **** ******* several times, the Regional Manager for the park. He is not responding anymore and the one time he responded was to say that he's just " just trying to find a level playing field". This is not a game I'm a single mother I work, pay my rent on time, and never cause issues. So with him saying that is very unprofessional. He claims that it's stated in our leases WHICH IT IS NOT. I have asked for a copy of my lease and that is the last thing he sent me and just saying here is a copy. I informed him I would go over it and get back to him. I have reread the lease and the community park rules and regulations there is NOTHING in there. I have scanned, highlighted, and pointed out detailing of each section. He has yet to get back to me or care to. I have every communication with the park manager and regional manager documented. I'm asking for help before I have to waste more money and time to get this resolved. Also, not to mention this happened right before Thanksgiving when I had family and friends coming in for the holidays. For the size of the park and the trailers out there, the unmarked overflow parking is not even close to being reasonable which forces us or our guests to have a good chance of someone getting towed. The park is refusing to make accommodations and or find a solution till they can open up the huge fields that they say the city approved for them to start now move forward to add more trailer spots a new office and supposedly more parking. I have lived here for almost 3 years and they are always coming up with new rules and regulations that are NOT PROPERLY notifying residents.

  Business Response

  Date: 01/02/2025

  The Community empathizes with the Complainant incurring additional tow charges six (6) days prior to the Thanksgiving Day holiday. The Rules and Regulations section of the Complainants lease states in part, the Rules and Regulations (Rules), as updated from time-to-time upon notice to Tenant, will be considered a material part of this Lease. Additionally, the Complainant was provided a copy of the Rules when the Complainant signed the lease in March of 2023, and again in December of 2024, which includes the section entitled Vehicle Operation and Parking, located on pages 2-3 of the Rules. The aforementioned section of the rules clearly outlines the type of vehicles which are prohibited in the Community, where approved vehicles are permitted to park, the process for obtaining approval for a modification of these Rules, and the potential consequences of not following the Rules. The portion of the Rules specifically pertaining to the towing of a vehicle state in part, Any vehicle that is in violation of these rules, or otherwise considered by management to be in inoperable condition, may be towed at the owners expense without prior notice. However, if management provides Tenant notice of intent to tow a vehicle and Tenant fails to respond within the time stated in the notice, the vehicle may be towed without further notice and at the owners expense. Unfortunately, as the Complainant admits and as documented in photos taken by the tow company, she violated the Rules by parking in the grass and her car was towed.  The Community appreciates the Complainants decision to live in our Community. It is the Communitys intention to maintain the Community consistent with the Rules to benefit all residents of the Community. To do this, the Community must equally enforce the Rules against all residents.
  

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will not consider this complaint resolved.  I have uploaded all emails regarding the property and the tow company. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ******* *******
  
  
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in *********************** for almost 2 years. I properly submitted in a written letter that I would be relocating in 30 days with my new Forwarding address, Because I was moth a month. I have not received my security deposit. No one in the office has any answers theyre saying theyre unable to get corporate on the phone for a response. I have reached out to corporate left a voicemail sent emails no response as well. It is now been 53 days and no security deposit. In the lease agreement it says that they will process it within 30 days. Im over it. It should not be this hard. Im tracking something down thats rightfully mine and getting the runaround. This is handled very poorly. It makes me want to report them to the courthouse.

  Business Response

  Date: 12/30/2024

  ******************** has looked into the matter.  The **************** line received a voicemail from the Complainant on December 23, 2024, but the holidays caused a delay in looking into this matter and contacting her back.  ******************** apologizes for the delay.  The Complainant was mailed a final statement with a check for return of her security deposit within 30 days of her vacating the home, however, it appears the Complainant did not receive them at the time of the Complaint.  A **************** representative reached out to the Complainant today and the Complainant confirmed she has now received the final statement and check.  ******************** understands the Complainant is satisfied.         

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been living in **************** for over a year now, and we've had nothing but problems since the beginning. We have a total of 3 drawers in the entire kitchen, if you put weight in the drawers they break. We were told our move in date was delayed due to 'painting' and inspection issues. We moved in and there was water in the vents. The maintenance team came out and complained that they had no HVAC training whatsoever. When the actual HVAC guy came out to do his job that he's certified to do, they tried telling me that he was wrong and that he did his job incorrectly. Our water heater is behind a closed up wall, and if you try to gain access to it you're violating your lease. Our neighbors repair and otherwise service their vehicle, every single day, in their driveway, something that is explicitly forbidden in the lease. We've raised concerns about them and they have not even received a violation. The neighbors have a vehicle that they've removed the exhaust system from, so it's louder. I have had issues with over-the-phone doctors appointments, just 2 days ago I couldn't hear my doctor to schedule an appointment. When they start their red car, they *** it and *** it and *** it and *** it. We've told them every time they wake up our 4 months old but they just *** the car harder as if they hate innocent human beings. They have a radio right behind our back door, facing the back door. We put in several noise complaints before we decided to have a work order put in. We figured that fixing the gap between the door frame and the door and the wall would help with soundproofing. The maintenance team came in to cover the mold in our bathtub with caulk, so when I asked them if they had any idea what to do with the door, THEY CAULKED IT. They just caulked the gap in the door. We have put in many emails and many voicemails, no response. We've put in several work orders that have just been closed instead of them calling us to see if it's even been fixed yet.

  Business Response

  Date: 12/18/2024

  The Community investigated and discussed the complaint with the Complainant.  The Community advised the Complainant that it is unable to discuss the status of matters related to other tenants.  Regarding repairs, it is the Communitys understanding the Complainant is satisfied with the repairs.  If the Complainant has any questions regarding this or any other matter please reach out directly to ******************** for assistance.

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out the property 04/30/2024 and as of 06/18/2024 I have not received my deposit of $1498.00 or any communication concerning my deposit. I have contacted the manager, *********************** and have called several times over the month; they either do not answer the phone or shut the phones off so calls can not go through. I want my deposit or at least someone to communicate with me on what is going on. It has been 2 months and I am being ignored.

  Business Response

  Date: 06/20/2024

  The Community is unable to respond to the Complainant as they were never a tenant of the Community. 

• Initial Complaint

  Date:04/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The office manager is never in the office , or never returns calls or emails regarding park concerns. Who do we contact when we have problems? We need a number to contact that actually has a person who returns calls.

  Business Response

  Date: 05/02/2024

  **************** contacted the Complainant and understands there are no real issues to be addressed on this forum and the Complainant is satisfied.   

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/19/24 a plastic bag with two letters inside it, were put on my door. Both letters were completely identical with date and the 25$ fee. I purchased a rake on 2/20/24. The day I received it I had it cleaned and taken care of completely. They charged me 50$. You can see that the charged me a 25$ violation fee on 2/16/24. For what? I have absolutely no idea. I never received a violation letter of any sorts before or on the 16th. I believe she printed that paper twice and decided that two letters mean double and charged the 25$ fee twice. I emailed her about it but she said that they charge you the fee day of but the letter clearly gave a day in which I did. On top I waited for the fee removal. I contacted the *********************** on March 6 / 2024 about the issue as I did not want to pay my rent with the 50$ on there . ***** put a pay or quit letter on my door on 3/6/24. I contacted her day of that letter to tell her she needed to remove the fee and I'd pay rent but she refused and claimed the violation is charged immediately. Well the letter shows a day to clean it and I did that. Also nothing explains the 2/16/24 violation charge. So I believe the resolution is to refund me 100$. I paid my rent today 2/7/24. ******. my normal payment is supposed to me 530$. Id like the two 25$ charges refunded for the violation and the 50$ late fee refund for the inconvenience. Thank you.

  Business Response

  Date: 03/12/2024

  The Community investigated and discussed the complaint with the complainant and is pleased to report that the complainant is now in compliance with the lease and rules.  If the complainant has any questions regarding this or any other matter please reach out directly to ******************** for assistance.

  Customer Answer

  Date: 03/12/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I did everything in their timeline and was charged even with extra fees that should never have been posted.  With that said, management reached out and said they gave me a small reimbursement. They did not. There is no history or transactions made. 
  The yellow highlighted shows my late fee because I wanted this resolved. I did everything they asked in the letter they provided. They still charged me on the 2/19 . I asked them to remove it so I could pay and they denied it. So the inconvenience late fee of 50$ is there as well.  Also the red highlighted in the image shows a violation fee with absolutely no cause or reason.  2/16 there was no warnings or even violations. This has not been solved because I'd like this to properly be made right, I did everything in the time frame and as asked, now it's the managements turn to make things right.
  Regards,
  
  *****************************
  
  
  
  

  
  

• Initial Complaint

  Date:07/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tree 2 feet from my home on rented property has broken my water crock twice and clogs the sewage pipes. My water crock is full of tree thick roots. I was told to cut it down myself despite having no knowledge or skills to cut down a tree. Maintaining trees is not part of my original lease agreement or in my rules and regulations. I am only obligated to mow my lawn. the tree is half dead and it makes a loud cracking sounds during storms. I've emailed through the contact us form on their website and called the corporate office on numerous occasions and they do not answer calls. They only have a voice mail box and they do not return calls. If this tree falls it is going to destroy my home and probably my neighbors home and maybe her neighbors as well. It will also take out the gas and electric meters for my home plus probably cause a huge fire.

  Business Response

  Date: 07/25/2023

  While the Community disagrees with what is stated in the Complaint, the Community is pleased to report the subject tree was added to the schedule of trees to be removed in ************* ************* has advised the resident of the same and understand the resident is satisfied. 

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given information by the leasing manager *********************** i needed to put in a 30day notice since i was relocating to a new city. I submitted one as directed and my move out date was 06-17-2023. I was given a pro-rated amount to pay. I have received a late fee and the remainder of Junes payment and July's home/lot rent along with water and being charged until its rented back out to new tenants even after putting in a notice as directed. None of this information was relayed by ***** the leasing manager. I have an email chain with her informing me of the amount i needed to pay for prorated June.

  Business Response

  Date: 07/21/2023

  The Community has discussed this matter with the former resident and it is the Community's understanding the matter is resolved.  

  Customer Answer

  Date: 07/21/2023

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to **** have an updated statement and amount owed going from $2800 down to $1100 the business reached out and made things right and was professional and helpful to get this resolved.
  
  Regards,
  
  *************************
  
  
  
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from Landmark Manor moblie home court since 2014. I didn't start having problems with getting things fix around my move home till 2020. I was asked to leave with the reasoning they could not get ahold of me to come in and fix things. Yet maintenance had come out a few times and didn't even fix everything and the things they did fix broke even more. I didn't fight having to leave I was given to March 30, 2023 to leave. I was moved out by February 28, 2023. I received a final statement showing I was charged ****** for rent,1,270.00 for painting/wall repair and cleaning and trash removal, ****** for lot rent. The *********************** and I talked she contact Parkland explained that March 1, 2023 was a Monday and that's when she was able yo put in I was gone but I had left by February 28,2023. She stated Parkland said they would not give me the ****** that was owed to me because there was sub flooring and other repairs they didn't not charge me for so the money was to cover that. According to my final statement none of that was on there and they wanted ****** from me. So I would like my ****** that is owed to **** had the old ******************* out 2 different times and ***** along with maintenance 2 times over all the repairs that needed done and the only thing I ever received was 1 text message about a time for them to come out. No email or phone calls like ***** stated.

  Business Response

  Date: 04/17/2023

  ************* thanks the former resident for being a former long term resident.  However, it is the Communitys understanding that the parties discussed and worked through the Communitys and the former residents positions prior to and since her filing this complaint.  ************* understands the former resident is satisfied with the resolution.       

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
  
  
  
  

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************
  
  
  
  
  

  Customer Answer

  Date: 04/17/2023

  I reject their response. My final statement that I included in the original complaint showed where they tried to charge me rent from March and I was out before March then when I contacted the manager of the trailer court she told me that they were keeping it for other repairs that they had to do to the flooring and things which were work orders that have been put in since October of *********************************************************************************************************** $305.00

  
  

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  I reject their response. My final statement that I included in the original complaint showed where they tried to charge me rent from March and I was out before March then when I contacted the manager of the trailer court she told me that they were keeping it for other repairs that they had to do to the flooring and things which were work orders that have been put in since October of *********************************************************************************************************** $305.00

  
  

  
  
  Regards,
  
  *************************
  
  
  
  
  

  Business Response

  Date: 04/24/2023

  ************* discussed and worked through the Communitys and the former residents positions prior to and since her filing this complaint.  ************* in accordance with the same mailed the former resident a revised final statement to the forwarding address she provided.  However, based on the former resident's response it appears she has not received the revised final statement.  ************* suggests the former resident contact **************** at ************ to confirm her correct information.