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Business Profile

Business Consultants

Registrar Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired a compliance company believing I needed *** registration for food importing because my import broker said so. I later found out that importers do not need this registration. The company charged me ****** for FSVP services that I never requested and did not explain why I needed them. I tried to contact them multiple times for clarification but received no response. Eventually, I contacted the *** myself and learned that I was charged for unnecessary services. My complaint is about being misled and charged for services I did not need.

    Business Response

    Date: 04/11/2025

    Our team spoke with Mr ***** directly on a phone call on Wednesday, March 26th. The situation was explained to him and a full refund was offered. He stated he understood how we got to this point and greatly appreciated the refund. We also provided free of charge an online training course and a 1 year subscription to one of our SaaS products, a combined value of over ******. Mr ***** stated he was very appreciative of the additional compensation and he would respond to the *** complaint, marking it as resolved. 

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