Complaints

This profile includes complaints for S. E. Cemeteries of Virginia, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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S. E. Cemeteries of Virginia, Inc. has 4 locations, listed below.

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• 

  S. E. Cemeteries of Virginia, Inc.

  12360 Hanover Courthouse Road Hanover, VA 23069

• 

  S. E. Cemeteries of Virginia, Inc.

  3251 Seminole Trail Charlottesville, VA 22911

• 

  S. E. Cemeteries of Virginia, Inc.

  1901 Bermuda Hundred Rd Chester, VA 23831

• 

  S. E. Cemeteries of Virginia, Inc.

  10201 Newbys Bridge Road Chesterfield, VA 23832

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents, ******************************* purchased a burial plot in 1979. My mother passed away in 2008, the cemetery did a great job. They were attentive to every need. My Father passed away April 2022. I noticed a few months after his death, his date of death plaque was not on the headstone yet. I called to inquire and was told they would check on it and call me back. The phone call never came. I called a month later to inquire again and they said they would check on it and call me back. I actually had the lady promise she would call me back, which she did. Still no call back. Over the months, my siblings and I have called and gone by the office with no results, only excuses from staff. Each time they give us the run around. I went back up to the office again in November 2023, found new staff in the office. I explained the problem, ***************************** went to the back to check on the plaque. She came back out and had a photocopy of the plaque. Evidently the plaque had been ordered and received. I asked where it was, and she said she had no idea. She told me she would order another one but continue to look for the first one. Since it was close to the holidays, I told her I would give them until the end of January to make it right. I thought for sure now that there was a new staff it would be taken care of this time. I went to my parent's grave site on the 2-year anniversary of my dad's passing, still no plaque. I cannot tell you how upsetting it is to look at the grave and because there is no date of death plaque for my dad, it's as if he truly is not gone. Not only that, but my parents paid for everything up front, so this is something that has already been paid for a long time ago. I still have copies of the signed payment agreements. My parents paid $735 for the two dated scrolls. Any help that you can provide would be so much appreciated. I am at my wits end as to what else my siblings and I can do to get them to take care of this.

  Business Response

  Date: 04/25/2024

  Good Afternoon-

  After researching the problem, it was found out that the scroll was returned to the manufacturer in early 2023. We have requested that the scroll be remade and sent to Dale Memorial Park for installation.

  Once received it will be installed ASAP.

  Customer Answer

  Date: 04/25/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ******** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************. and I will also be contacting 12 on Your Side to help resolve.  I have heard this from Dale Memorial Park so many times, I cannot count them.  Why would this time be any different, but I will give them the benefit of the doubt.
  
  Regards,
  
  ***************************
  
  
  
  

  Customer Answer

  Date: 07/09/2024

  I previously filed a complaint on Dale Memorial Park, complaint# ********. *****************************, Area General Manager assured me this would be taken care of. It would *********** to 8 weeks for the new scroll to come in. I gave her 9. I contacted her on June 24th to get a status since I had heard nothing from her. She let me know that the scroll would be there on July 1 and the grounds crew would place it at my dad's burial site. I let her know I would be stopping by on the 4th to see if this had been done. As of yet, the scroll still has not been placed. I have emailed ******************** inquiring and now I am getting no response from her. We are now at 2 years and 3 months since my dad passed. I just don't know what else to do to get this company to not only follow through with what we have already paid for but to follow through on their word. Any help or advice you can give would be greatly appreciated.

  Business Response

  Date: 07/09/2024

  The scroll was received by Dale Memorial Park, but due to funeral services and Holiday vaction schedule the scroll was not installed until today- please see attached photo.

  A photo was also sent to *************************** this afternoon.

  Customer Answer

  Date: 07/09/2024

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The year of death is still missing from the headstone.  My Dad's year of birth is there but not the year of death.
  
  Regards,
  
  ***************************
  
  
  
  
  

  Business Response

  Date: 07/10/2024

  Please see attached photo- Memorial has the scroll and year tab added. *************************** was sent photo as well yesterday afernnon- here is her response to me:

  "******,thank you so much for getting this completed.  You have no idea how much weight has just been lifted off of my shoulders in dealing with my siblings on the matter."
  
  Have a blessed afternoon.
  
  ********************************
  

  Customer Answer

  Date: 07/10/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: ************************************************************.
  
  Regards,
  
  ***************************
  
  
  
  

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Both of my parents are buried at **** Memorial. Recently, my niece brought it to my attention that my parents tombstones are sunk into the ground. I reached out to *** Memorial about 34 weeks ago. I sent them pictures and requested that the tombstone be fixed. The lady assured me she would send it through to the groundskeeper. As to date, the issue has not been resolved. Their tombstone is one of many that lay below ground level. Im asking that they fix the issue. It is hard to wrenching to see that the place my parents are laid is not kept up to basic standards of care. This is unacceptable for any person who has lost a loved one. I will attach the pictures of some of the tombstones that were taken. Thank you for your time, ******.

  Business Response

  Date: 01/19/2024

  Our log records were checked, and we do not show any information regarding this. My office will be reaching out to ************************* directly, to get additional information regarding these gravesites.