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Business Profile

Painting Contractors

Galindez Painting II, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Galindez painting to repair rotted wood and repaint the exterior of my house last year. They completed initial work last November. When ***** came to collect the check I told him that an area on the deck where they used wood filler to repair had gotten rained on and damaged and needed to be redone. ***** assured me this would be fixed and I paid on good faith of that being completed. It is now nearly August and that work has not been finished. In addition portions of trim have cracked and I asked ***** to fix or at least let me have a gallon of paint matched to the color so I could do it myself. I have a series of texts where ***** promised to come by just that it was "kind of crazy right now". His last communication reply said he was sure he would get by this week. That was months ago. I tried further text but he does not respond. This job was many thousands of dollars and the lack of professionalism is astounding. I want them to complete the damaged work I. Good faith as ***** promised.

    Business Response

    Date: 08/11/2022

    We value our customers and would like to express our deepest apologies for this complaint. We have been in touch with this customer and will have the situation corrected this Friday, August 12. We also appreciate this being brought to our attention. Excuses could be offered, but this situation occurred during a hectic time in our business and simply fell through the cracks. This is unacceptable. We understand our biggest advertisers are our past customers. In closing, this has been a great opportunity for us to re-evaluate our communication methods and we will work in earnest to improve them. Thank you. 

    Customer Answer

    Date: 08/22/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The crew came back yesterday and finished. Thanks **** for your help in this matter, and Isaac and his team for getting it completed! Regards,***** **********

Galindez Painting II, LLC is BBB Accredited.

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