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Business Profile

Event Planner

Hiball Events

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HiBall Events put on an Ice Cream Festival on 17 June 2023. My wife and I bought tickets through ********** for ~$90. We got to the event mid way through the day and more than half the vendors were out of the ice cream we paid for and the lines were incredibly long. We literally had two samples for the whole event. We were severely disappointed by the obvious mismanagement of the entire event. On 18 Jun 2023, I sent hiballevents.com an email voicing our displeasure and asked for a refund. On 20 Jun 2023, they replied and said they would internally review our request. 10 days later on 30 June 2023, they came to a decision that they decided I was entitled to 50% of my request as long as I provided additional information within 15 days. I responded back in 5 with the requested information and they went silent. On 16 Sept, I asked again about my refund status to which I received no reply. I asked again in November and ************************* responded that she would look into the matter and email me directly. That is the last I have heard from them despite 3 more attempts at contacting them. Emails attached. They had me pay for an event that they couldn't handle. I'm just asking for a refund. At the end of the day, it's fraud. Them refusing to answer me only irritates me more.

Hiball Events is NOT a BBB Accredited Business.

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