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Business Profile

Hotels

Sleep Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made reservations for the Sleep Inn, ** ***** ****** **** ********** ** through ***********. One night accommodations for May 21, 2024. Confirmation indicated that reservation could be canceled without cost up until May 18th. Canceled through *********** on May 10th. Received confirmation.
    Sleep Inn charged our credit card for $144.24 on May 22, 2024. Contacted inn via email. Informed that reservation required 30 days notice. Nothing on website indicated that was the policy. Choice Hotels stated policy is 72 hours.
    Request refund.

    Business Response

    Date: 06/14/2024

    To whom it may concern,I have attached the Reservation that I received on my hotel systems. Where you can see the 30 day cancellation policy.After researching we have found that the two systems (Choice And *******)  were out of sink. I have refunded Mr. ****** and I do apologize for the inconvenience. The refund was issued on May 27 th and should receive the credit within 10 business daysee the following:Reservation Information: ****** ********** ********* *********** ******* ********************************** *********************************Guarantee Policy:Guarantee RequiredCancel Policy:30 DaysAwards Eligible:******* *************** ******* **************** * Kind regards****** *****General ManagerSleep Inn & Suites95 Maury River Road

    Customer Answer

    Date: 06/14/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards, ****** ******

Sleep Inn & Suites is NOT a BBB Accredited Business.

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