Reviews

This profile includes reviews for F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc. has 14 locations, listed below.

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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  9040 Mike Garcia Dr Manassas, VA 20109-5447

  
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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  685 Lofstrand Ln Rockville, MD 20850-1315

  
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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  20145 Ashbrook Pl Ste 110 Ashburn, VA 20147-3375

  
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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  8560 Cinder Bed Rd Ste 700 Lorton, VA 22079-1485

  
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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  1661 S DuPont Hwy Dover, DE 19901

Review Details

• Review fromRobert W

  Date: 04/28/2024

  1 star
  Worst con job ever. They sell you unneeded repairs for outrageous prices.

• Review fromBruce L

  Date: 04/08/2024

  1 star

  Bruce L

  Date: 04/08/2024

  Potential scam for exaggerated quotes for unnecessary repairs and complete system replacements. Their bids were 2.5x higher than others.
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 05/01/2024

  **************, I apologize that you feel our prices are too high. We do our very best to provide quality service and products, along with some of the best warranties and technicians in the areas we service. I understand that you found more cost-effective options and wish you the best. If you might consider us in the future, please feel free to reach out to me or my department. We would be happy to have the opportunity to serve you again. ***********************, Client Relations Manager.

• Review fromJohn B.

  Date: 02/06/2024

  1 star

  John B.

  Date: 02/06/2024

  For the past fifteen years I had a service contract with another company that was a pleasure. They sold all their contracts to F.H.Furr. December 3rd I called them to make an annual inspection visit as I was overdue. They gave me an appointment for January 4th. I took off work but that morning they canceled due to an overload of emergency calls. They rescheduled me for January 18th. I took off work and again they canceled me due to an overload of emergencies. I was rescheduled for 8AM February 6th. When no one had arrived by 10:30 I called and was told someone would be there by 1:00. Why did it take two months to get a visit using a service contract. Not a good first impression. I am now concerned that this is how I will be treated in the future!
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 02/07/2024

  Mr. B*****, thank you for bringing this concern to our attention and further for allowing me to assist in resolving it for you. In speaking with our branch location leadership, I was able to confirm that we were short-staffed and unable to prioritize maintenance appointments on the dates you were scheduled and rescheduled for. it is never our intent to fall short of meeting our customer's expectations. Per our conversation, I am having a complimentary membership to our Preferred Partner Plan added to the account for your service address. I appreciate your willingness to give us an opportunity to show you that we are better than what this experience may have shown. Thank you, Greg B. Client Relations Mgr

• Review fromDRUPAD P

  Date: 01/23/2024

  1 star
  I had horrible experience with F H Furr. I lost my money and my issue was not resolved. Stay away from this company.
  
  We have tankless water heater which is 7 year old system. I was getting the error number 10 which indicates there is airflow intake issue. Ultimately this requires fan cleanup in my tankless water heater. I had same issue two years back and manufacturer told me to cleanup the fan to fix this. At that time some small company helped me to cleaned up and that error was gone for two years.
  
  After two years I got the same error so this time I decided to try F H Fire. The technician came and i ask him if he can cleanup the fan and other maintenance. The technician said fan is clean but it needs flushing. They charged me $700 just for flushing and said if this error comes again then next time they will cleanup the fan. After two days, I got the same error so I call them. This time I ask them to send someone else because the previous technician didn’t cleanup the fan. The Second technician was even worst than the first one. Instead of cleaning the fan, he said your water heater is not installed properly and now I will need to replace it with the new one. I ask him if he can just cleanup the fan and he said that will cost me another $500. This is ripoff. They charge d $700 and didn’t fix my issue and then asking more to cleanup fan. I called them and ask their customer relationship member for call back and so far no call back.
  
  I found another company who cleaned up the fan in reasonable cost. After cleanup the fan I am not getting the error anymore.

• Review fromA. E

  Date: 01/06/2024

  1 star
  They can never keep a solid appointment. I schedule a maintenance appointment over three month ago. They then called me to confirm the appointment and say I was 2nd on the list in the a.m. It’s now 4:00 and no FH Fur. Then to receive a telephone call to say that the tech will not be able to make my appoint because they have to attend to someone that does not have heat as if my paid appointment does not matter. The customer service guy was rude told me no one made me take off for my appointment. How is that for a Customer service rep to speak to one in such away. This is not the first broken appointment, they seem to take you finances monthly on time but can never seem to keep an appointment. They also need to really update and provide better customer service training to their employees. This is one of the reason they are not able to keep techs, yes for the ones that have came to my place have shared this info with me. They are always loosing employees and extremely short staff.

• Review fromMelissa F

  Date: 12/13/2023

  2 stars
  Do not trust anything F.H Furr says to you!!! I had a complete HVAC system installed on October 5. The misinformation started with the Salesperson. We used the Premier 1st leasing option, which was overpriced, but I told myself this is a "Premier Service." however, the salesman did not tell me that every year the price increased by 3% and tried to say to me that getting my ducts cleaned would cost $895. Beware, the company moves fast. Our installation was completed the next day before you could consider the price. Our system was $ 18,222 and will cost $40,756.84 at the end of ten years. I canceled the leasing on October 13 when I learned about the 3%. Since October 13, I have called everyone at the company, and no one kept their word about how they would help figure out a solution. Laura, the manager at the Fredericksburg location, only called me back after a month, and when I called her boss. I thought I had a solution; however, she did nothing and did not keep her word. James M*****, the Director of Operations, never returned my calls. Today, December 12, I have given up. All I wanted was to switch to the financing options and have my ducts cleaned. I feel bad because the installation workers and the gentleman who always comes out to fix issues are friendly, knowledgeable, and hardworking. I wish the other people should have some lessons for those doing the work. "Preferred Customer" is BS. Want to guess what I call them now F...H F...Furr! So frustrated!

• Review fromJan E

  Date: 12/13/2023

  1 star

  Jan E

  Date: 12/13/2023

  On November 30, my heat pump started to short cycle, and so I had to shut the unit off. On December 1, they sent a technician to my home who informed me that the inside coil needed to be replaced. He provided me with an estimate and told me it would be 3 to 5 days to get the new coil. That was 13 days ago and nothing has been repaired. I can run the system in emergency heat mode but that is very expensive and only intended to be used for a short duration. And so, it is only used briefly in the morning as the temperature in the house is often in the 50s. The rest of the day, we have to use space heaters just to keep the temperature in two of the rooms in the 60s so that we can meet our work obligations. I have called repeatedly, and while everyone on the phone is professional, no one is capable of resolving the issue of obtaining a new coil. My perspective is that this company has an agreement with a supplier or two, and has chosen to not go outside of the existing process to find the coil. If that supplier is the bottleneck in this process, then this company has made the choice to not deviate in any way to fulfill their obligation to our agreement. It is true that I am speculating regarding the supplier. But it is a challenge for me to believe that there is no new coil anywhere in this country that will fit my unit. Or, how is it possible that the manufacturer has managed to not produce enough coils to support their systems? Not only does this make for an uncomfortable living and working environment, it has proven to be disruptive as plans have had to be cancelled so as to not leave a house unattended without any heat. I wanted to believe that they would have cared enough to realize that their choice of inaction is not only unprofessional but unkind. Actions often speak louder than words. Their inaction has shown me that their preferred customer contract is valueless. Needless to say, my patience has run out.
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 12/13/2023

  Mrs. E*****, I am sorry for all the delays in acquiring the coil needed to restore your unit. Our warranty agreement requires us to file claims through the manufacturer. This is not negotiable. Once the claim is approved, parts are requisitioned through authorized supply depots. These are determined by the manufacturer, not F.H. Furr. We follow-up on every part order as often as possible to ensure the process is always moving forward. You are correct in stating that we can seek out suppliers when the parts are not tied to a warranty claim, and we do just that. In your case, we do not have that option. Being a member of our Preferred Partner Plan does not influence the attention given to a manufacturer's warranty claim. I was able to verify that the part was received and you are scheduled to have your system fully repaired on 12/14. Again, I am sorry for the time taken to address this issue and your discomfort and inconvenience throughout. Greg Bianchi, Client Relations Manager

• Review fromJim S

  Date: 12/12/2023

  2 stars

  Jim S

  Date: 12/12/2023

  On Aug 10 we called for a technician to check our hvac that had a hot water heating coil within the air handler( they had installed). Outside temperature around 90 degrees plus). The a/c stopped working and my wife called me when water started leaking from the unit. I shut the valves to the coil and realized the water had drained into the box with the blower. The next day the tech said it would cost $600 to pull the blower out of the unit to drain it. I decided to have the sales rep come by for an estimate of a new unit heat pump to replace the older system . We also discovered our tankless water heater was not firing and showing codes so we asked for a plumber to come by and check. The sales rep had come by with an estimate to replace the hvac and could have the plumber check the old unit. The plumber first said the unit was not firing and said he couldn’t go any farther without igniters . I had extras on hand and they did not solve the issue. He said replacement was in order and based on the age we concurred. He called and found a unit and installed it the next day. The new unit worked fine but did not have a recirculating pump that we required. He said he would order that and a remote thermostat to mount as the old one wouldn’t work with the new unit. I signed off on the order and didn’t hear another word from Furr. I contacted sales rep to find out what’s going on and he tried to find out about the water heater while letting me know that the hvac unit was backlogged at the factory and wouldn’t be sent until late Sept.
  We went on vacation and were called by Furr to schedule an electrician to check our panel for the addition of the heat pump. That was Oct 2 or 3.
  We figured when we got back at the end of Oct they would be ready to proceed. Didn’t happen.
  The sales rep figured we were enjoying new unit when in fact nothing was done to get the parts for the plumbing side or the scheduling of the electric side.
  Thankfully we got the recircuting pump installed
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 12/19/2023

  Mr. S*********, I am sorry for all the delays with getting your system installed. It is my understanding at this time that all work - electrical and HVAC installation has been completed. Should you have any further concerns, please feel free to reach out to us. Greg B******, Client Relations Manager

• Review fromRobert K

  Date: 12/09/2023

  1 star

  Robert K

  Date: 12/09/2023

  My 92 year old mother requested a maintenance check on the furnace.
  The came in turned off the furnace and advised that the C02 levels are real high.
  She politely paid the fee and advised she will reach out.
  We called another company who came in and did a comprehensive check, including air flow and Co2 levels and found no issues.
  If they would take advantage of a 92 year old woman , who know what other scams that have up their sleeves.
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 12/19/2023

  Mr. K*****, I have reviewed the technician's report, our testing procedures, and guidance from several outside agencies. The guidance we most closely is from the Environmental Protection Agency which deems any test yielding greater than 9 Parts Per Million (PPM) represents a hazardous condition. Our tech's equipment read 13 PPM. Based on that reading and our process, he reacted accordingly. I am sorry if you felt that there was any attempt to take advantage of your mother. I can assure you, this was not the case. Greg B******, Client Relations Manager

• Review fromadrian f

  Date: 12/05/2023

  1 star

  adrian f

  Date: 12/05/2023

  Made 2 attempts in 1 day to get my boiler looked at my house since it was making a loud noise. Had the appointment scheduled Nov 2. Received a call from the tech that it was late & if it was okay to reschedule for another day. Pretty much told me that he wasn't going to come out & wanted to make sure it was ok. Asked him when I could have someone come out. He told me what's a good day I told him the next day Nov 3 but I could only be home from 12-2 as I had plans. Told me okay & he would be at my house before 12. I left work a bit early so I would not miss him as he said he would be there before 12. I called the office minutes after 12 & asked if the tech was still coming? Was told I was not on schedule & the tech has no say & should not promised me a time he would show up. She informed me that she could put me on the schedule after 5 & I said no I have plans & had made changes in my schedule to be seen 12-2. Made an appointment for I believe Nov 4 or 5. The tech showed up & gave me 2 quotes 1 for about $3k & 1 for 5-6K. Went with the 3k he said you get less work but tackles major things. Nov 10 the tech & 3 more came at 10ish. They looked at the system again & then came upstairs & told me they missed a few things & I was looking at $6k & that was after they spoke to the manager with a discount. I asked if that discount also include them lying to me the other day about having a tech show up & promising a time? He said I believe but I will ask. Never asked. I told them to do the work i feared having issues again. 10ish to about 7-8ish the job took for 4. Left my house only 3 base heaters worked the others no. Called dispatch house is still cold & I just paid 6K. They would try get me looked at the same day after minutes on hold they scheduled me for the next day. I've asked to speak to a manager 4 times. I have only gotten a call back once & was unavailable to speak but called back & left a voice mail. Still no call back. Multiple cancellations they've made to me.
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 12/13/2023

  Mr. Fernandez, I am sorry you have had this experience with our company. I verified that we attempted to assist with the additional work by providing a manager's approved discount. We are working to further review the work done and provide additional consideration to this situation. Thank you for your patience. Greg B******, Client Relations Manager.