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Business Profile

Communications

GTT Communications, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communications.

Complaints

This profile includes complaints for GTT Communications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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GTT Communications, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I termination service with GTT at the end of my contract but GTT automatically renewed my contract for another year. I asked my account representative to change my account to month to month but it was never changed. I also told my account representative that I want to cancel my account at the end of the contract. Again nothing was done so the contract was automatically renewed for a year and they want me to pay $77,458.03.

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the office manager for *******************************, a medical office in Columbia, SC.. We lost phone and internet service on 3/27/2023. A service ticket was immediately opened by myself with GTT. After numerous phone calls to GTT and close to 100 emails back and forth, they have yet to provide a tech on site to resolve our issue. Our IT person has reached out to them multiple times after he determined that the issue is definitely a faulry piece of equipment which is the responsibility of GTT. They refuse to send someone out to repair or replace the equipment. They keep going round and round saying they are looking into the situation but won't provide an estimated time of repair or even say they are requesting someone to repair it. We are a medical office with thousands of patients who are unable to reach our office and their physicians. Our patients are our number one concern and we cannot care for them in an appropriate manner without having communication services restored. It has been ten days now without our patients being able to contact us.  This is a ridiculous amount of time for any consumer but especially for a medical office.

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We use GTT Fiber for Internet access which powers our operations. We have extreme packet loss which makes the Fiber line provided by GTT unstable and un-usable. We have provided multiple examples demonstrating extreme packet loss with comparisons to our backup line which is broadband and half the bandwidth. This issue has go on for 60 days with no resolution. We have asked a tech be dispatched to no avail. We simply are stuck with a bad Fiber connection and GTT refuses to fix, assist and or advise how our service can be restored.

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been a customer of GTT for many years and have always paid our bills on time. Over the last 5 years we have had many problems with our service and constantly called GTT but our service was never fixed. A few months ago we canceled our service with GTT and now they are claiming that we owe them $2976. We do not have any outstanding balance with them and we did cancel our service with them once our contract was over. We have just received a letter from a collection agency trying to get money from us for GTT communications.

    • Initial Complaint

      Date:12/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used GTT at my hotel for many years.In February we started asking if we can add another pots line and they told me they would have someone reach out. I kept following up and no one would reach out to me. I got fed up and I have asked their support to provide me my contract for months now through email. However they keep saying they have forwarded to their internal team and no one sends me it. I have been looking to switch companies and wanted to see if I had a current contract that locked me in or if there were any termination fees.

    • Initial Complaint

      Date:08/31/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2019 I was advised by telephone that my ISP (GTT Communications) would be raising their monthly bill to $150.At the time of the phone call, I told the agent/employee of GTT that I would be switching my internet provider in January of 2020. I switched to ******** in late December of 2019. In September of 2020,I was called again & told that I owed GTT approximately $1300 for internet service for January through Sept of 2020. I explained that I had NOT used their service since January 2020 & had told GTT in Nov 2019 that I'd be discontinuing my service beginning in January 2020. I then agreed to pay half the amount of approximately $650 but was a not willing to pay the entire amount. I did pay half the amount & subsequently filed a complaint online with their billing department explaining the situation & asking them to check the records through their tech department that could show that I had not used their service in 9 months. I also provided a picture of my sign up & contract with ********. I made multiple attempts to explain the situation plus paid them half of what they claimed I owed. They were unwilling to budge, dismissed my complaint & wouldn't even discuss a possible payment plan so I could pay over time. On Saturday, August 20th, 2022, I was contacted by a collections agency saying they were seeking my payment or what they consider the balance. I am seeking an advocate in the BBB so that I don't have to pay for a service that wasn't provided, as well as making sure this does not effect my credit score. I can provide the correspondence/supporting documents of my efforts to resolve the matter which I saved on my laptop. I moved in July of 2020, which is when I received an email from ******** about a self-install at my new home. The name of the collections agency is ***** ********. If GTT is not willing to release me from paying for their lack of internet service, I will pay $30 a month which is the most I can afford per month.

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My grandmother was trying to add ten dollars to my son's inmate account and gtl communications deducted 45.00 from my bank which was not authorized and when I called them they said they could not refund my whole amount and would only give me back 31 dollars which they were not authorized to take out in the first place. Could you please try and help me get my refund back. I already cancelled my account with them.

    GTT Communications, Inc. is NOT a BBB Accredited Business.

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