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Hotels
Hilton WorldwideThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 571 Customer Reviews
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Review fromAudrey M
Date: 04/16/2025
1 starAudrey M
Date: 04/16/2025
In town for a wedding. Prepaid for 2 nights at this location. Learned ALL other family members staying at location on *******************. Tried to move our reservation to other location, but it was fully booked for the first night. Told they would cancel the second night and give refund within 5 days. Its been 10 days. THEN, because each locations financials are separate, had to give a deposit (nights rate) to secure new reservation at the other location. Told would receive refund within 5 days after paying for room directly at the other location (in essence have paid twice more for second night). Called Customer Support to file a complaint after no refund by 5th day. A case number was created with all info and was told I would receive a response within another 5 days. Nothing received. Called AGAIN and spoke to 3 managers (going up the chain of seniority) with no resolution. I contacted my bank and have disputed the charge for the security deposit and it is in limbo for now. Such a bad experience with so many employees of Hilton that I will never stay there again! And this complaint doesnt include the issues of no hand soap in the room, no regular coffee pods (only decaf) and the coffee maker didnt even work!Hilton Worldwide
Date: 04/21/2025
Sent: Monday, April 21, 2025 6:19 PM
Hello ******,
I hope this email finds you well.
We sincerely apologize for any miscommunication about your refund. Ensuring an exceptional experience for all our guests is our priority, and we regret any frustration this situation may have caused.
Your reservation ********** was prepaid through the third-party booking site, Hotelbeds Direct. We understand that they approved the cancellation of your reservation, and the refunded balance was applied to the virtual card they had provided for your stay. Because the refund was issued directly to them, we kindly suggest reaching out to your booking agent for further assistance with the reimbursement.
For future bookings, we recommend reserving directly through an official Hilton booking site to ensure a seamless experience and guaranteed satisfaction.
Thank you for bringing this matter to our attention and for allowing me to assist you. We appreciate your loyalty to Hilton and look forward to providing you with an exceptional stay experience in the future.
Best regards,Review fromKarl S
Date: 04/15/2025
1 starKarl S
Date: 04/15/2025
This hotel in downtown *********** charges 5 star prices for 2 star accommodations. The rooms have dirty linens and ripped curtains, the ** doesn't work, only working ice machine is on the 11th floor and only 2 working elevators. The staff is far from helpful. DONT STAY HERE!!!Hilton Worldwide
Date: 04/17/2025
Sent: Thursday, April 17, 2025 11:08 AM
Hello ****,
Thank you for your kindness during our call today.
We sincerely apologize for the conditions of the elevator being inoperative, the room conditions and the staff interactions. We strive to ensure that all our guests have exceptional experiences, and we are sorry to have let you down.
As a gesture of goodwill, we will be refunding $000, you may expect to receive your refund in the next 4-6 weeks at the following address:
000000000.
Thank you for choosing Hilton, and we look forward to continuing to serve you in the future.
Best regards,Review fromCurtis B
Date: 04/15/2025
1 starCurtis B
Date: 04/15/2025
I found out that I jave multiple accounts on my ********************** awards because of having a credit card . I gave them my correct Hilton number but they still gave me a separate number on credit card. I just wanted to have the accounts emerged. Its been several months after reaching out numerous times it was merged under wrong account number. I continue to request for the information to be fixed with no help. I spend a significant amount of money with Hilton and my leaders in my company. Im truly thinking of switching hotel brands it may seem small but that how big issues began. Absolutely unprofessional so far in getting this task addressed.Hilton Worldwide
Date: 04/17/2025
Hello ******,
Please accept our sincerest apologies for the inconvenience and frustration you have experienced. Your feedback is incredibly important to us, and I deeply regret that we have not been able to resolve this issue promptly.
Regrettably, we are unable to reverse the merge or reinstate the account ending in 9698. To rectify the issue, you will need to contact **************** to have the account number changed. I understand this is not the outcome you were hoping for, and I cannot apologize enough for the inconvenience.
I will be handling your case until it is resolved, so please direct any questions to me. Once the account number is corrected with ****************, please inform me, and I will be happy to provide a goodwill gesture for the error.
Your loyalty and satisfaction are of utmost importance to us. We value your business and the trust you place in Hilton, and we are committed to making this right.
Best Regards,
**** *.Review fromWilliam S
Date: 04/14/2025
1 starWilliam S
Date: 04/14/2025
I was prepared to stay at ******************************* in ***** for approximately 30 days. There for deployment with *** assisting survivors who were affected by the two hurricanes, ******, and ****** in November 2024. I had family emergency and had to check out earlier than expected. I checked out December 04, 2024. The hotel charged me for the day that I checked out. However, the same amount was listed on my billing statement from the hotel twice. I contacted the hotel to dispute the charge. I also contacted my credit card company to dispute the charge. I noticed that the charge of $150.75 was paid to the credit card when I submitted my travel voucher. Neither party wanted to reverse the charge.Hilton Worldwide
Date: 04/21/2025
Hello *******,
Thank you for providing the requested information. I located your reservation and submitted your feedback to the hotel for their review.
To settle the nonpayment, you will need to contact the hotel directly at **************. If you still feel there is an error, please provide more information for review.
Best Regards,
**** *.Review fromSylvia C
Date: 04/14/2025
1 starSylvia C
Date: 04/14/2025
Hiltons Price Match Guarantee Is a Joke Hilton advertises a Price Match Guarantee if you find a lower rate elsewhere, they'll match it and give you 25% off. Sounds great in theory, but in reality? Its just empty marketing.I found a rate for Hilton ***** on ***** for $408/night. Hiltons lowest rate was $444/night and I'm an Honors member with status. I called the ********************** and spent 30 minutes on the phone, only to be told they "couldn't convert yen to USD." (Ever heard of ******?)After being transferred, I had to explain everything all over again. The second rep confirmed they saw the same rate on Agoda yet they still refused to match it, claiming the price was higher in yen. That makes no sense the USD equivalent is what matters, and the math was clear.I spent nearly an hour on this. When I asked to speak to a supervisor, I was told they had no authority over price matches and couldnt transfer me to someone who ****** let me ask is this how you treat a (former) loyal customer?Hilton Worldwide
Date: 04/16/2025
Hello ******,
I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review ******. I am sorry you missed my call; I did leave a voicemail.
We understand your disappointment with your attempts to price match your reservation for May *****, 2025. Our ************************* does follow strict guidelines on processing claims. We have reviewed and show the following:
AGODA-Deluxe Twin room with breakfast on a non-refundable rate- 61,600 JPY.
Hilton-Deluxe Twin room with breakfast on a non-refundable rate- ********* JPY.
If you have a screenshot that shows differently please send it to my email for a review as I would be happy to assist with providing a valid price match.
Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional.Review fromtina t
Date: 04/11/2025
1 startina t
Date: 04/11/2025
Sells your Hilton profile information to HGCV time share scam. They will call your number 1 to 5 times per day and always call from a different phone number. It is so unprofessional and insane to call someone every single day unsolicited. Never staying with Hilton again.Hilton Worldwide
Date: 04/13/2025
Sent: Sunday, April 13, 2025 1:31 PM
Hello ****,
I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau Review ******. I am sorry you missed my call today; I was unable to leave a voicemail as the phone number listed on your account is for a business.
We understand the frustrations of your receiving the promotional calls for the Hilton Grand Vacations, we do have several ways to opt out of the calls. As we have sent an email requesting you opt out of these promotions.
You may also opt out on the website:
Select Manage Honors Account
Under the Honors Activity tab, select View member details
Under the Preferences section, review the Subscription Opt Outs subsection.
Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional.
Best regards,Review fromFrank B
Date: 04/11/2025
1 starFrank B
Date: 04/11/2025
BIG TIME ****** AT HAMPTON INN TITUSVILLE NOW CHARGING ME FOR 5 ROOMS WHEN I ONLY BOOKED 3. NO REFUND. NOT HELPFUL WITH 100% SATISFACTION GUARANTEE. WILL HILTON RESOLVE THIS ASAP?Hilton Worldwide
Date: 04/13/2025
Sent: Sunday, April 13, 2025 12:59 PM
Hello *****,
Thank you for your email. This is ***** with the ***************** I am responding to your Better Business Bureau Review ******. I am sorry you missed my call today; I did leave a voicemail.
We understand you had two reservations booked under your name and two under other individuals' names, marked as no-show due to not being canceled within the specified cancellation policies. Since these reservations were not canceled in accordance with the policies, the rooms were held and subsequently charged.
We sincerely regret any inconvenience this may have caused. Please know that our policies are in place to ensure we can provide the best service to all our guests. We appreciate your understanding and are here to assist with any further questions or concerns you may have.
Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional.
Best regards,Review fromRichard M
Date: 04/10/2025
1 starRichard M
Date: 04/10/2025
I have been trying in good faith to amicably exit this contract for over two years. At every turn, I’ve been met with refusal. Why? Because companies like Hilton have people like me financially cornered, with our credit and peace of mind hanging in the balance.
I feel trapped. I've spent thousands of dollars and received nothing in return—no benefits, no value, only mounting costs. I’ve even been threatened with foreclosure, simply for not being able to keep up with something that was misrepresented from the start.
The presentation that led to this contract was far from ethical. I was told that if I left early, I’d be charged the full retail price for my stay. I was denied even a food or water break during a lengthy two-hour pitch, which caused me to experience hypoglycemic episode. The pressure to sign was constant and overwhelming. I was told repeatedly that there was “no pressure,” yet I wasn’t allowed to leave, rest, or think it over without being threatened with a financial penalty.
I never wanted this. I did not make this purchase freely—I made it under duress. I’m still asking that Hilton do the right thing: cancel this contract and refund the money I’ve paid for a program I’ve never been able to benefit from. This experience has been deeply distressing, both emotionally and financially, and I hope this review helps shine a light on what I—and many others—have endured.Hilton Worldwide
Date: 04/23/2025
Hello *******,
Thank you so much for reaching out to us. We truly appreciate your feedback and value our relationship with you as a Hilton guest.
Your concerns have been forwarded to our dedicated Hilton Grand Vacations (HGV) Escalations team for resolution. A representative from *** will personally contact you within 72 hours to discuss your concerns in detail.
Your feedback is incredibly valuable to us, and we will use it to enhance our guests experience.
If you have any further questions or need assistance, please reach out. We are here to assist you.
Thank you for choosing Hilton, and we look forward to continuing to serve you in the future.Hilton Worldwide
Date: 04/23/2025
Hello *******,
Thank you so much for reaching out to us. We truly appreciate your feedback and value our relationship with you as a Hilton guest.
Your concerns have been forwarded to our dedicated Hilton Grand Vacations (HGV) Escalations team for resolution. A representative from *** will personally contact you within 72 hours to discuss your concerns in detail.
Your feedback is incredibly valuable to us, and we will use it to enhance our guests experience.
If you have any further questions or need assistance, please reach out. We are here to assist you.
Thank you for choosing Hilton, and we look forward to continuing to serve you in the future.Review fromKyMia A
Date: 04/09/2025
1 starKyMia A
Date: 04/09/2025
This hotel is VERY unprofessional and unkempt. I worked with this property for over 7 months. Overly qualified! Management is disrespectful and they are NOT hospitable to their guests. They will leave a guest waiting to check in because they do not have structure at all within this property. Front Desk is a nightmare! They cant keep a staff, and their QA is NOT up to par. They will also blame THEIR STAFF of mistakes they made. If considering employment or staying at this property, RUN!!!!Their corporate office is just as bad. They rotate front desk staff and ****************** like days of the week and they all uphold themselves in an unprofessional manner.Hilton Worldwide
Date: 04/10/2025
Sent: Thursday, April 10, 2025 11:41 AM
Hello KyMia,
I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review ******. I am sorry you missed my call today; I did leave a voicemail.
I will be happy to review your concerns but will need more information as this does refer to employee concerns. Kindly provide the hotel that you are employed at so that we may further assist you thoroughly.
Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional.Review fromKimberly W
Date: 04/07/2025
5 starsKimberly W
Date: 04/07/2025
Excellent rooms. Hot breakfast was very good. Front desk service was very good.Hilton Worldwide
Date: 04/08/2025
Hello ********,
Thank you for taking the time to share your positive feedback about your recent stay at the Hampton Inn & Suites *************
Your kind words are greatly appreciated and will be shared with the hotel and their team. We strive to provide exceptional experiences for all our guests, and your feedback serves as a wonderful encouragement to continue our efforts.
We look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
Best Regards,
**** *.
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