Reviews

This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hilton Worldwide has 1637 locations, listed below.

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  Hilton Worldwide

  7930 Jones Branch Dr Ste 1100 McLean, VA 22102-3313

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  Hilton Worldwide

  20260 Goldenrod Ln Germantown, MD 20876-4063

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  Hilton Worldwide

  890 Northern Blvd S Abingtn Twp, PA 18411-2229

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  Hilton Worldwide

  4300 Military Rd NW The Chevy Chase Pavilion Washington, DC 20015-2019

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  Hilton Worldwide

  9100 Basil Ct Largo, MD 20774-5373

Review Details

• Review fromAmber E

  Date: 10/06/2022

  1 star

  Amber E

  Date: 10/06/2022

  Stole our money and our points. Used points to reserve a room. Front desk verified points were being used and that card info was just for incidental deposit. We were never refunded the deposit and the points were used. Called and was told they were not going to refund either the points or the money even though there were no damages to cover. They simply REFUSED to do anything about it and stated they had no records of ever using points.

  Hilton Worldwide

  Date: 10/13/2022

  Hi, Amber:
  
  I'm sorry to learn about the billing and service challenges you experienced with one of our hotels.
  
  Unfortunately, I cannot locate your stay or a phone number with the details provided in your review. I have attempted to connect with you via email twice without a response. As we do not wish to disturb you, we will consider the matter closed. If you would like my assistance, please reach out to me. My contact details are in the emails I sent.
  
  Thank you for sharing your feedback with us, Amber. These details allow us to assess the service we are providing and make us aware of opportunities for improvement. Service Excellence is vital when building and maintaining our customer base, and we thank you for choosing to stay at our Brands for your travel and hospitality needs.
  
  I hope to hear back from you.
  
  Best regards,
  
  Mia G.
  Executive Ambassador
  Hilton Executive Customer Relations

• Review fromLATRESHA A

  Date: 10/03/2022

  1 star

  LATRESHA A

  Date: 10/03/2022

  I am writing to request your help in requiring the Double Tree Hotel in Downtown Wilmington to issue a full refund of all monies we paid to them for our wedding for
  the following reasons:
  The Double Tree Hotel violated section 1-102.10 of the provisions of the State of Delaware Food Code of improper holding food not kept cold enough before being served for our wedding hosted by them on July 23, 2022. The food was prepared and served indoor with temperature exceeding 97.1% Fahrenheit. The cooling system in the hotel was broken
  during the entire time of our wedding. The food had a smell of contamination.
  The Double Tree Hotel ruined what was supposed to be the best day of our lives. Not to
  mention, the danger of food poisoning from serving food in such high temperature.
  Our photographer was unable to take acceptable photos in such conditions, with our
  cosmetic makeup melting because of the high temperature.
  The risk of operating their business should not be our responsibility. When a company
  fails to meet its obligations, they must do the honorable thing, and accept the loss.
  We are requesting a full refund of all monies we paid to Doubletree Hotel for our wedding.

  Hilton Worldwide

  Date: 11/10/2022

  Hi, Mrs. A*****:
  Thank you again for reaching out to Hilton’s executive office and allowing us the opportunity to assist in addressing your concerns regarding your wedding event at the DoubleTree by Hilton Downtown Wilmington - Legal District. We appreciate your patience and understanding as we worked with the hotel's Leadership Team to ensure an in-depth review of this matter.
  I apologize again for falling short of our commitment to providing an exceptional experience for you and your family. Please be assured we fully acknowledge the concerns you have expressed and have captured this specific opportunity to broadly share your feedback as we continue to improve our overall guest experience.
  Hilton takes any accusation of discrimination or intolerance seriously. We are committed to providing a respectful, diverse, and inclusive culture while creating a safe and welcoming place for all guests and visitors of our properties. After reviewing the details and facts surrounding your experience and connecting with the management of the independently owned and operated DoubleTree by Hilton Downtown Wilmington - Legal District, we are unable to attribute the hotel's actions to any discriminatory motivation.
  I understand General Manager Pete B****** previously offered a partial refund of your event cost to make amends for the disappointing experience; however, you declined. Additionally, I learned that the hotel's legal team worked with the Office of the Attorney General regarding the complaint you filed, which resulted in the letter you received. As such, the hotel now considers the matter closed. As your wedding event involved a contractual agreement, our office cannot intervene or override the hotel's decision. Given these details, we hope you will understand that we now consider your case closed.
  Thank you again for sharing your experience and feedback with us, Mrs. A*****. Your loyalty and trust in Hilton are valued, and we hope that the steps taken to advocate and liaise on your behalf demonstrate that we took your concerns seriously and wish to restore your faith in Hilton. We genuinely appreciate you choosing the Hilton Portfolio of Brands for your special event, and we hope to welcome you back in the future.
  Stay safe and well.
  Warm regards,
  Mia G.
  Executive Ambassador
  Hilton Executive Customer Relations

• Review fromK. O.

  Date: 09/27/2022

  1 star
  Customer service has gone so far downhill we will never stay at any Hilton owned property again. We have used them several times a year for years but we’ve become totally disgusted by our last few experiences

• Review fromDonald H

  Date: 09/25/2022

  1 star
  I made my reservation for a guest room 3 months in advance on their site. The price was $139. When I checked out at 11am the clerk wanted to email the receipt, but I had him give me the receipt. I was charged $199. When I questioned the price, the clerk told me to telephone the manager when I get home. I have called and sent emails. Since I have no proof, I am stuck with the higher rate. It is clearly a Bait and Switch. I have been checking the room rate for the past month and I still have never seen a rate of $199.

• Review fromJanis E.

  Date: 09/24/2022

  1 star
  The only issue I have is, I paid a resort fee through Priceline and also paid the resort fee upon check out. I called them and let them know I paid twice. The gal on the phone asked for receipts which I gladly provided via email. I received a response back stating that it was going to the billing department. I never heard back from Ivonne. I attempted several times to get a response and crickets. I then called again, the front asks a question, I would try to respond, and he would talk over me. Letting me know Priceline does not charge resort fees. I have a receipt showing the fee was charged. I tried to explain to the guy on the phone, When booking the room with Priceline I was asked do you want to pay the resort fee up front or upon checkout. I checked the “up front.” Thus I should not pay it at checkout too. He was too busy speaking over me to actually listen to me. The amount at checkout showed a negative amount, and my card wasn’t charged. A few day later I see the charge and I immediately try to get it cleared up. Again I have the receipt to prove I was charged. I given them those receipts. They just claim, nope Priceline doesn’t charge that.

• Review fromVicky S

  Date: 09/19/2022

  1 star
  The worst place ever. Given different numbers to call to modify a reservation and all parties keep saying to call the hotel directly then hotel says no contact the main number. I was given a manager’s name who doesn’t even work for them any longer. Do not book with Hampton inn or any of their hotels.

• Review fromCara A.

  Date: 09/19/2022

  1 star
  I recently called to get my Hilton Honors information because I had stayed with them before but lost my Honors information. I also wanted to book a room, locally, in my daughter's name so she could check in and not have to pay. All my information; my address, phone number, credit card, email address are in my name, except the employee put MY Honors points into her name and they charged MY credit card over 300$. I told the employee that he had my name wrong on the phone before we ended our call. He said it wasn't an issue, took my RIGHT name and said he would fix it and someone would call me and be my personal contact for them. Well, that didn't happen and now they're emailing me, telling me to go to court and get legal names changed and send them documentation of this. I work 2 jobs, have a family and my daughter leaves for Romania in a week. It was their mistake. Now, I don't know if I can, at CAN,, get my 300+$ back, not interested in keeping my points I've accumulated, just want my money back and nothing to do with them. I am so disappointed with the unprofessional, awful customer service. Nobody wants to be lied to and have their money taken by a Well-known company like Hilton. This was their error, not mine. Unbelievable. Just Unbelievable. X

• Review fromTeMeika B

  Date: 09/15/2022

  1 star
  On 7/31/22, I was charged incorrectly for breakfast that was to be complimentary because I am a gold member and also they added a tip of $30 to that same bill that I did not authorize. When I ate at the breakfast buffet the day I was leaving, the person told me that I had a credit on my account because I was a gold member. I received a bill that I questioned for $30 since breakfast was to be free. I signed the receipt without a tip and was told that the credit would be adjusted at checkout. I received a charge on my card for $71.93 for the breakfast that should have been free. I didn't even have a server. The accounting department has been researching this and it is not resolved as of today 9/15/22. This location adding tips and charges that were not authorized to the card on file. It's unacceptable. I will never go to this location again. I have always used Hilton for my business and personal stays and this is first time I had an incident where I was charged a tip fraudulently and not credited correctly for breakfast. The person in Accounting has been responding, but she can't do anything until a credit is approved by management.
  That weekend of my stay they had Atlanta Braves games, so they were very busy. I honestly feel like I was not the only one that was taken advantage of and that internal controls should be in place so that tips can't be added to bills that were not authorized. Now, I have to take a picture of every receipt upon leaving because I trust nobody. Just think if it was an additional $1000 charge.

• Review fromRob K

  Date: 09/15/2022

  3 stars
  We are staying at a beautiful property “La Quinta resort” in CA. It is our 2nd trip here in a year. We booked the Starlight Casita Room again. We were disappointed to see that this time we did not get a room with the beautiful Mexican tile stairwell ( we thought they all had this). Besides that everything is the same quality besides the staff in the general gift shop ( the one all the way to the left). The first night we arrived ( 9-13-22, Tuesday) we went to the store with the intention on purchasing an insulated cup - which we forgot. We walked in the store about 4:56 and two ladies were working. We found a cup and then made it to the front of the store where my wife was holding a La Quinta tee shirt against her to decide on the size. Shortly after walking inside we heard the staff lock the door ( and I said we just made it). As my wife decided which size tee to buy- the sales associate announced bluntly “we are closing.” It was exactly 5:00. The lady did not say anything like I am not rushing you or I can ring you up soon, but just to let you know we close out soon etc. - she was rude and wanted to leave. We said ok and immediately put the shirt down and left. As we looked in the window of the Polo shop, - the ladies were right behind us leaving. I looked at my watch which read 5:01. I am African American and my wife turned to me and said I cannot help but wonder if we were both white if they would have rushed us like that. I didn’t take it to be racial - just rude. However - the fact that both of us had to think about why we were treated like this - was not a good feeling.

• Review fromRob H

  Date: 09/13/2022

  1 star
  I would love to give an actual review of this product but I can't. Why? I don't belong, I never have. Hell, I never have even stayed a Hilton. However, I have been hounded by emails, texts and calls for about 5 years. I can't them to stop!! I have unsubscribed several time but that doesn't stop them!!! protect your privacy!! Don't even call for any any reason!!!