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Hilton WorldwideThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Hilton Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 572 Customer Reviews
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Review fromRichard M
Date: 04/10/2025
1 starRichard M
Date: 04/10/2025
I have been trying in good faith to amicably exit this contract for over two years. At every turn, I’ve been met with refusal. Why? Because companies like Hilton have people like me financially cornered, with our credit and peace of mind hanging in the balance.
I feel trapped. I've spent thousands of dollars and received nothing in return—no benefits, no value, only mounting costs. I’ve even been threatened with foreclosure, simply for not being able to keep up with something that was misrepresented from the start.
The presentation that led to this contract was far from ethical. I was told that if I left early, I’d be charged the full retail price for my stay. I was denied even a food or water break during a lengthy two-hour pitch, which caused me to experience hypoglycemic episode. The pressure to sign was constant and overwhelming. I was told repeatedly that there was “no pressure,” yet I wasn’t allowed to leave, rest, or think it over without being threatened with a financial penalty.
I never wanted this. I did not make this purchase freely—I made it under duress. I’m still asking that Hilton do the right thing: cancel this contract and refund the money I’ve paid for a program I’ve never been able to benefit from. This experience has been deeply distressing, both emotionally and financially, and I hope this review helps shine a light on what I—and many others—have endured.Hilton Worldwide
Date: 04/23/2025
Hello *******,
Thank you so much for reaching out to us. We truly appreciate your feedback and value our relationship with you as a Hilton guest.
Your concerns have been forwarded to our dedicated Hilton Grand Vacations (HGV) Escalations team for resolution. A representative from *** will personally contact you within 72 hours to discuss your concerns in detail.
Your feedback is incredibly valuable to us, and we will use it to enhance our guests experience.
If you have any further questions or need assistance, please reach out. We are here to assist you.
Thank you for choosing Hilton, and we look forward to continuing to serve you in the future.Hilton Worldwide
Date: 04/23/2025
Hello *******,
Thank you so much for reaching out to us. We truly appreciate your feedback and value our relationship with you as a Hilton guest.
Your concerns have been forwarded to our dedicated Hilton Grand Vacations (HGV) Escalations team for resolution. A representative from *** will personally contact you within 72 hours to discuss your concerns in detail.
Your feedback is incredibly valuable to us, and we will use it to enhance our guests experience.
If you have any further questions or need assistance, please reach out. We are here to assist you.
Thank you for choosing Hilton, and we look forward to continuing to serve you in the future.Review fromKyMia A
Date: 04/09/2025
1 starKyMia A
Date: 04/09/2025
This hotel is VERY unprofessional and unkempt. I worked with this property for over 7 months. Overly qualified! Management is disrespectful and they are NOT hospitable to their guests. They will leave a guest waiting to check in because they do not have structure at all within this property. Front Desk is a nightmare! They cant keep a staff, and their QA is NOT up to par. They will also blame THEIR STAFF of mistakes they made. If considering employment or staying at this property, RUN!!!!Their corporate office is just as bad. They rotate front desk staff and ****************** like days of the week and they all uphold themselves in an unprofessional manner.Hilton Worldwide
Date: 04/10/2025
Sent: Thursday, April 10, 2025 11:41 AM
Hello KyMia,
I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review ******. I am sorry you missed my call today; I did leave a voicemail.
I will be happy to review your concerns but will need more information as this does refer to employee concerns. Kindly provide the hotel that you are employed at so that we may further assist you thoroughly.
Thank you for your loyalty to Hilton and we look forward to welcoming you back and ensuring that your future stays with us are nothing short of exceptional.Review fromKimberly W
Date: 04/07/2025
5 starsKimberly W
Date: 04/07/2025
Excellent rooms. Hot breakfast was very good. Front desk service was very good.Hilton Worldwide
Date: 04/08/2025
Hello ********,
Thank you for taking the time to share your positive feedback about your recent stay at the Hampton Inn & Suites *************
Your kind words are greatly appreciated and will be shared with the hotel and their team. We strive to provide exceptional experiences for all our guests, and your feedback serves as a wonderful encouragement to continue our efforts.
We look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
Best Regards,
**** *.Review fromDaniel F
Date: 04/05/2025
1 starDaniel F
Date: 04/05/2025
I have been a Hilton Honors member since 2013. I have been a diamond member since 2009. I did not know that Hilton had changed their policies on a diamond membership. I didnt even know that I was eligible for an extension when I called them today to make a reservation. I am a silver member when I asked about the extension the representative that I spoke with said I shouldve been paying attention. I never thought that I will ever make a review about Hilton not only have I stayed personally I also have some business pricing for the company that I own. I really do not think this is fair as a customer that stays 200 or more nights a year . I have requested to speak with a supervisor Or someone a representative from that department to no avail.Hilton Worldwide
Date: 04/07/2025
Sent: Monday, April 7, 2025 11:21 AM
Hello ******,
I hope this email finds you well. This is ***** with the ***************** I am sorry you missed my call today; I did leave a voicemail.
We understand your concerns with the tier requalification each year, we are sorry if the communications were overlooked.
As a gesture of goodwill and since you did qualify for the 2025 extension, we have updated your account back to the Diamond tier. Please note this status is valid until March 31, 2026. To maintain the Diamond status, you must complete 60 nights,or 30 stays, or ******* Hilton Honors Points. You may learn more about the Hilton Honors Programs at ***************************************************************************.
We appreciate your loyalty to Hilton, and we look forward to welcoming you back. Please be assured that we are committed to ensuring your future stays are exceptional.Review fromJames G
Date: 04/03/2025
1 starJames G
Date: 04/03/2025
Buyer Beware of the reservation policys. Purchase a cancellation policy and still had to call my credit card company to dispute a card to my card that shouldve been credited back over 10 days when they charged my card instantly. I Will never use this hotel in my Travels. They will try to STEAL money from you.Hilton Worldwide
Date: 04/07/2025
Hello *****,
Thank you for speaking with me on Friday and for your continued patience while I reviewed your reservation.
I understand the hotel contacted you to discuss your third-party reservation. We are sorry to learn of your booking experience with Expedia and the frustration it caused.As a gesture of hospitality, I have arranged for an on-property credit for you to use during your stay, approved by the hotel General Manager. This credit can be applied towards any charges to your guest room, such as dining or parking. Please note that any unused amount by checkout will be forfeited.
If you have any questions, please let me know. For future stays, you can book directly with Hilton by calling ****************.
Best regards,
**** *.
Review fromDallas W
Date: 04/01/2025
1 starDallas W
Date: 04/01/2025
One word. ANTS. I even took a bite of my sandwich in the early morning. When I was about to check out: HUNDREDS of ants all over that sandwich. ANTS on the food tray next to the couch. Hilton used to mean something. I never opened a window and I was on the 3rd floor!Hilton Worldwide
Date: 04/06/2025
Sent: Sunday, April 6, 2025 2:20 PM
Hello Dallas,
Thank you for your quick response to the requested information.
Again, we offer our sincere apologies for the ants' incident. We are glad to know you will be coming back in May for the comedy show. As a gesture of goodwill, we have awarded (redacted) Hilton Honors Points to your account, these points are available for your immediate use.
We appreciate your loyalty to Hilton, and we look forward to welcoming you back. Please be assured that we are committed to ensuring your future stays are exceptional.Review fromKatie C.
Date: 04/01/2025
1 starKatie C.
Date: 04/01/2025
Recently stayed at the Hilton in canton ma for 2 nights I was charged for my service animal for a night I was told he wasnt a service animal when I have all the documentation to prove it and its illegal for anyone to even ask those questions. Owner said he wasnt refunding me I called Hilton support and they said nothing there are gonna do . NEVER staying with these people again its discrimination against service animals and I will be filing a claim ..Hilton Worldwide
Date: 04/02/2025
Sent: Wednesday, April 2, 2025 11:17 AM
Hello *****,
I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau review ******. I am sorry you missed my call today; I did leave a voicemail.
At Hilton, we hold ourselves to the highest standards and take any allegations of discrimination or *** non-compliance with the utmost seriousness. We are currently reviewing the concerns you have raised in your correspondence. Additionally, we have compensated you with Hilton Honors Points for the issues you experienced on March 26, 2025.
We appreciate your loyalty to Hilton, and we look forward to welcoming you back. Please be assured that we are committed to ensuring your future stays are exceptional.
Best regards,Hilton Worldwide
Date: 04/06/2025
Hello *****,
I hope this email finds you well. This is ***** from Hiltons ***************** I am writing to you
concerning your recent stay experience at the Hampton Inn Boston/Braintree.
Hilton takes any *** compliance seriously. We are committed to providing a respectful, diverse, and
inclusive culture while creating a safe and welcoming place for all guests and visitors of our properties.
After reviewing the details and facts surrounding your experience and connecting with the management
of the independently owned and operated hotel. We are unable to attribute the hotel's actions to ***
non-compliance.
Upon reviewing the billing for your stay, we were unable to locate a charge for pet fees. This
information was also verified with the Assistant General Manager, ******. We were made aware that
reservation from March *****, 2025. The hotel was unaware that the service animal had entered the
premises.
We appreciate you taking the time to share your experience with Hilton's Executive Team. We hope to
have the opportunity to welcome you back to any of our ***** Hilton Branded hotels for a better
experience.Katie C.
Date: 04/07/2025
Thats a complete lie because he put us on the first floor and gave us a sign for the pet I can also show u where they charged for pet fees on my billReview fromLorna S
Date: 03/31/2025
1 starLorna S
Date: 03/31/2025
I booked my wedding reception here and everything went well until the last few days before my wedding. The wedding venue coordinator is very inexperienced, changed my seating chart, the dancefloor size without consulting with me. During my wedding reception my were were served cold entre. When we confronted the staff regarding this, they were initially dismissive then finally blamed it n the food warmer. Very disappointed and will never go back to the Hilton for anythingHilton Worldwide
Date: 04/02/2025
Hello *****,
We received your concerns regarding your wedding group at the Hilton Garden Inn *************. This is certainly not the experience we would want any of our guests to have, especially for such an important event.
The sales team will be contacting you directly, as this is within their purview. Please let us know if you have any additional concerns regarding this matter.
Review fromKatie B
Date: 03/30/2025
1 starKatie B
Date: 03/30/2025
Hilton's price match guarantee is a complete scam. I had to fill out a form that didn't ask for any screenshots or proof, which was very suspicious and told me that they didn't care about the policy. I sent three different price comparisons for the same room, same dates, same hotel and was denied four times, even though the competitor site was at least $25 dollars less. The reasons were pathetic and included time of payment, cancellation policies, that they "couldn't find" the rate I showed them and more. Even when I matched every denial with an identical situation they found a way to deny it. Fraudulent and deceptive.Hilton Worldwide
Date: 04/01/2025
Sent: Tuesday, April 1, 2025 11:36 AM
Hello *****,
I hope this email finds you well. This is ***** with the ***************** I am responding to your Better Business Bureau Review. I am sorry you missed my call; I did leave a voicemail.
We are sorry to hear about your frustrations with our Price Match Guarantee. While we have strict guidelines on what qualifies for a price match, we assure you that our team members were transparent in explaining the reasons behind the denial as the comparison reservation must match exactly.
Your proposed price match differed:
The Hilton reservation was prepaid with no cancellation.
Guest reservations while prepaid option does have a cancellation of 10 am April 3,2025.
We encourage you to go to *************************************************************************** to learn more about the Price Match Guarantee.
We appreciate your loyalty to Hilton, and we look forward to welcoming you back. Please be assured that we are committed to ensuring your future stays are nothing short of exceptional.
Best regards,
---------------------------------------------------------------------------------------------------Review fromShari C
Date: 03/27/2025
1 starShari C
Date: 03/27/2025
My email is registered under a fake name. When I finally got access to my email with this Hilton account. They are refusing to change the name that is not mines on the account. When you ****** the fake name it is a Anime character. I have attempted to speak with customer services and sent an email to their fraud department. I travel for work and I am unable to collect points from previous stays due to this discrepancy. It's unfortunate and inconvenient.Hilton Worldwide
Date: 03/30/2025
Sent: Sunday, March 30, 2025 12:48 PM
Hello *****,
I hope this email finds you well. This is ***** with the ***************** I am responding to your concerns regarding the Hilton Honors account. I am sorry I was unable to speak with you today as no phone number is attached.
Please contact me direct at the information below with assistance in regard to the Hilton Honors account.
We appreciate your loyalty to Hilton, and we look forward to welcoming you back. Please be assured that we are committed to ensuring your future stays are nothing short of exceptional.
Best regards,
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